Ashwell Home Care Services

Troyte House, Sandy’s Road, Malvern WR14 1JJ
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9.9 71 Reviews
  • Ashwell Home Care Services, Malvern
Ashwell Home Care is a family run domiciliary care provider with a drive and passion to make a real difference to the lives of all clients.

Ashwell Home Care believes that a provider of care in the client's home should be viewed as an extra pair of helping hands. This will enable clients to remain to live at home as independently as possible and involved at all stages about making decisions concerning the client's needs.

The agency both have relatives who have used Home Care Services, so they both know first-hand the anxieties, reservations and pre-conceived ideas that service users and their relatives may have about considering Home Care as an option.

They deliver nothing less than the highest standards of respect, dignity, honesty and trust in all areas of the business.

All staff are recruited to deliver the company vision and values and they form an integral part of the process of the care delivery.

Home Care Services view the people who use the services as ‘family members’ rather than service users because staff will look after them as they would members of their own family. Staff are seen as ‘care companions’ as they offer both care and companionship. This is the culture of inclusion adopted in the organisation.

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Care Provided by Ashwell Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ashwell Home Care Services Ltd
  • Person in charge
  • Deborah Ashwell (Manager)

Funding & Fees Guide for Ashwell Home Care Services

  • Prices

  • Between £25.00 and £37.00

  • Our rates are the same Monday through to Sunday. We make no additional charges at weekends. As well as the delivery of care and support our rates also include contacting GP surgeries, chemists, district nurses, physiotherapists and occupational therapists.


    Our clients also have free access to a family and friends portal which gives instant access to see what has taken place during the care visit

Ashwell Home Care Services Reviews (71)

Total of 71, showing 1-20
9.9

Ashwell Home Care Services has a Review Score of 9.9 (9.890) out of 10, based on 20 reviews in the last 2 years. Over all time Ashwell Home Care Services has 71 reviews.

Overall Experience

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Date Published

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Review from Lee P (Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

i have been with Ashwell Homecare Services for 3 years now, they are kind and understanding. Always feel happy to contact them with any issues if need be. Carers are always polite and considerate, diligent to see any issues before they arise.

Reply from Phil Ashwell, Director at Ashwell Home Care Services

"Thank you so much for your kind words and for being a valued part of Ashwell Homecare Services for the past three years. We truly appreciate your trust in us. It's wonderful to hear that you feel supported by our team and that our carers provide the kindness and diligence we strive for every day. If you ever need anything, please don't hesitate to reach out-we're always here for you!"


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Review from Anthea E (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous about getting carers coming in to help my Dad and support my Mum, but Ashwell were recommended to me by a trusted friend and they have been fabulous. The owners are very hands on and involved, in fact both of them have been out and sat on our sofa! Communication is excellent and there
is a friendliness, warmth and care and compassion which runs from the owners through all staff. Mum and Dad are valued, respected and treated as friends as well as clients. The physical care and assistance is very well done, but it is the friendly and caring way it's done which makes Ashwell stand out. And while Dad benefits from the physical care, Mum loves her chats with each of the carers, who always do have time for a chat. Didn't realise what an important part of the care that was but I do now. And the app they use gives me reassurance and information even when I'm away which gives me huge peace of mind. Would wholeheartedly recommend them to anyone seeking support and care. Outstanding

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Wow - Thank you so much for your heartfelt review! It truly means the world to us to hear how much our care has made a difference for your Dad, your Mum, and your family. We understand how daunting it can be to invite carers into your home, so it's incredibly rewarding to know that we've been able to provide the trust, warmth, and support you were hoping for. Building genuine relationships and offering compassionate care is at the heart of everything we do, and it's wonderful to hear how much those little chats and moments of kindness mean to your Mum and Dad. We're so grateful for your recommendation and feel privileged to be part of their care journey. Please know that we're always here whenever you need us.


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Review from J M (Son of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashwell are truly remarkable. From first contact, when we had a visit to discuss needs, to our first visit earlier this year and now weekly visits, they have been lovely people to interact with. We have a lady who does Mum's shower each week and she is so good, gentle, caring, respectful.
Of course, she can't always come if on holiday or unwell and the other ladies who have come have also been wonderful. It's so heartwarming to see people who love their jobs and are so caring with my mum.
I can definitely recommend Ashwell's.

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Thank you so much for your kind words and thoughtful review. It means the world to us to know that we've been able to make a positive difference for your mum and your family. At Ashwell, we truly believe in providing care that is gentle, respectful and tailored to each individual's needs and it's so rewarding to hear that this is exactly the experience your mum has had. We're incredibly proud of our team and their dedication to their work. It's wonderful to know that the lady who supports your mum weekly has built such a caring connection with her, and we're equally glad to hear that our other team members have been able to provide the same high level of care when needed. Thank you for trusting us to look after your mum. Your feedback inspires us to keep doing our very best every day


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Review from Mike C (Son of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first telephone call I made to the care team, all requests and appointments were up to and over expectations. Appointment times were met with punctuality which for someone who works within the service industry is an absolute must and as I know not easy to achieve.
From the initial consultation,
it was made very clear on my mother's behalf that the care at home would not be a long-term requirement as my mother prides herself on her independence and at 87, a force to be reckoned with. However, this was accepted willingly by the team and gave me more confidence with the flexibility of care.
I know that Mum is happy and has already said that when she needs care (if!) she would only be too happy to contact Ashwell Home Care Services again.
We wish you all the best for the future. (I actually live in Spain) and Mum is in Malvern and to have updates etc all the time is great. Thank You.

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Thank you so much for taking the time to share your positive experience with Ashwell Home Care Services. We are delighted to hear that your expectations were not only met but exceeded from the very first contact. It means a lot to us that we were able to provide punctual and reliable care for your mother. We're pleased to hear that our flexibility gave you confidence and that your mother felt comfortable with the support we provided. It's also reassuring to know that she would consider us again should she need any future care. Please know that we're always here to assist whenever you or your mother may need. We wish both you and your mother the very best and we're always happy to keep you updated despite the distance. Thank you again for your kind words and support.


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Review from Jennifer A (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving daily weekday visits from Ashwell Home Care services since the beginning of 2024 when her prior provider sold their business. They assist her with showering, going for short walks, rides to pick up prescriptions, doctor visits, some light housekeeping such as hanging washing
and social support. As I am her only child and live overseas it has been incredibly helpful and reassuring to know that someone is going in to see her every day, checking on her and keeping her safe in her home. In July, Mum ended up in hospital twice within a month for pneumonia and other complications. Ashwells was very responsive to my emails and calls, and also let me know frequently when she came home how she was doing. The communication is incredibly important, second only to the quality of care.

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Thank you so much for taking the time to share your feedback and the care we've been providing for your mother. We truly appreciate your thoughtful comments and are delighted to hear that our team has been able to offer you peace of mind, especially with you being overseas. I understand how important it is for you to feel confident that your mother is receiving the care and support she needs, and I'm glad we've been able to meet your expectations. Keeping you informed, especially during her hospitalisation in July, was a priority for us, and we are happy to hear that it helped you feel reassured. Your feedback about our communication being second only to the quality of care resonates with us deeply, and we will continue to make sure both remain at the highest standard for your mother's well-being. If there is anything further we can do to improve our service or make things easier for you or your mother, please do not hesitate to let us know.


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Review from Eric H (Husband of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dealing with the team was very good and carers have been excellent. They have in all cases been kind and considerate. The management has been friendly and introduced any new carers to my wife prior to them starting.

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our team to be kind, considerate and friendly. We truly value feedback like yours as it helps us continue to provide the best possible care. If there's anything we can do to improve even further, please don't hesitate to let us know.


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Review from June K (Daughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having twice weekly visits (since August 2024) by Ashwell Home Care Services to help her put on compression stockings. The carers have all been very good and always leave her comfortable. She also enjoys the social side of the visits especially now she is housebound and has few visitors.
She has had a number of different carers but Ashwell makes sure the new carer is introduced to her by someone she has already met. Very pleased with the level of care to date.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Hi June, It has been a pleasure to be able to support your mum since August. Thank you for your kind words and we look forward to continuing to support her in the future.


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Review from Joe W (Son of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unsure whether or not care at this stage was actually needed, we started home care for Dad for nothing more than half an hour of 'doing random things' two months ago, as he was simply getting annoyed at not being able to do everything for himself (like hoovering and changing the bed). Ashwells met us
all, explained what they could offer and what we (and Dad) would like, and - amazingly - instantly set up a regular, reliable daily half-hour 'check-in' for Dad with the carer (who deserves a mention) plus just a handful of other carers, all of whom Dad is just bowled over with - they just do so much in so little time and there's been a few occasions where Dad has had to nudge them on to their next job because they just love doing these things and are in no rush to go!
From our experience, Ashwells is 5-star for anyone who wants - or needs - just a teeny bit of help or someone to pop in and say 'hi' when (in our case) Dad is still mostly able.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Hi Joe, What a wonderful review - thank you so much for taking the time. Your dad is such a pleasure to support and the carers all love visiting him. This is a typical case of not really sure if care is needed but really seeing the immediate benefit that the visits can make to a person. We will make sure we pass on your lovely comments to our fantastic team.


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Review from A C (Son of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwell Home Care Services are very flexible and clear with how they can support. From the initial welcome and the ongoing day-to-day care service, all staff are very friendly and professional. We feel really assured that our mother is well cared for. Thank you team!

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Thank you so much for your kind review! We're thrilled to hear that you and your family feel assured of the care your mother is receiving. At Ashwell Home Care Services, we pride ourselves on being flexible and providing clear communication to ensure the best possible care. It's wonderful to know our friendly and professional team has made a positive difference. We'll continue to provide a high standard of care you can rely on. Thank you again for your trust and support!


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Review from Karen E (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We acquired Ashwell some months ago for my dad's care. He has 4 visits a day and all involve personal care. I cannot recommend them highly enough. They are always kind to Dad and treat him with dignity. Beyond that though, they notice any changes in his health and mood and escalate as needed.
They
are also brilliant with their communication. Not only are their daily logs detailed but they will call and/or email if they have any concerns.
I don't think my dad could be looked after any better. He adores them, always a good sign!

Reply from Phil Ashwell, Director at Ashwell Home Care Services

I just wanted to personally thank you for your incredibly kind words and the wonderful review you left. It means so much to us to hear that you feel confident in recommending our services. We take great pride in treating your dad with the kindness, respect, and dignity he deserves, and we're thrilled to know that our communication has been brilliant for you as well. Your feedback encourages us to keep doing our best for all of our clients and their families. If there's anything more we can do for your dad, please don't hesitate to reach out. Thank you again for your trust and support


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Review from T M (Daughter-in-law of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwells started looking after my in-laws nearly 12 months ago and we were impressed with the quality of service compared with a previous agency. They always came when they said they would and did what we asked. There were no missing visits due to staff absences which was very refreshing. The consistent
team was friendly, respectful, and proactive. My in-laws have recently moved into a care home as sadly their needs became too much for us to safely manage in their own home (Parkinson's and Dementia). Ashwells were helpful during this transition period, in particular picking up shifts at the 11th hour when the move date changed at the last minute. We wish we'd found them sooner and would recommend them to anyone looking for quality care for their loved ones at home. Thank you Team Ashwells.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Thank you so much for your wonderful review. It has been an absolute pleasure to support your in-laws at home before they move into a care home. We wish them all the very best for the future.


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Review from Bridget A (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwell advertises caring for your relative as though they are part of the family and this care agency does succeed in having the personal touch that makes you feel you and your loved one are more than just a number.
The app they use is an excellent way of knowing what care has been given and how your
loved one is on that particular day.
Any changes in the care are updated quickly and efficiently to the app, so notify all staff.
Staff in the office are friendly, supportive and approachable.
The carers we have notice things you would as a relative and address them, and don't just leave things. This may include leaving notes for me or via an escalation to the office, or notes on the app.
They take the time to chat with your loved one which is as vital as the physical care they receive.
The apartment is always left immaculate and Mum with plenty of snacks and drinks to keep her going.
When there was an emergency and an ambulance was called, the carer was outstanding.

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Many thanks for this brilliant review. When we set the business up we felt it was really important to ensure that we looked after everyone as they were a member of our own family so I am delighted to read that you feel that we are achieving this with your mom. I will ensure that your kind words are passed on to all our team.


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Review from Julie W (Daughter-in-law of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Ashwell enough, from the managing director and the care quality director helping us work out my mother-in-law's care needs at the beginning through to the great care team who were kind, patient, and very caring with my mother-in-law. She liked every one of them very much, even if she
couldn't remember their names! Recently my mother-in-law had to be taken to A&E, on release we reached out to Ashwell for help, they didn't hesitate and 'pulled out all the stops' to arrange some extra care visits within hours of our call. Not only can you rely on Ashwell to take excellent care of your loved ones, they are also there when the wider family needs help and support. Thank you 'Team Ashwell'!

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Thank you so much for your wonderful and heartfelt words. They really do mean an awful lot to us to know that what we do is appreciated not only by our clients but by their families too. Your mother-in-law was a pleasure to care for, and we wish both her and you all the very best for the future! We are only at the end of the phone if we can help with anything at all going forward.


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Review from J J (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very happy with the care Ashwell provides to my father. He’s not the easiest man to please but the ladies seem to provide a professional service that even he compliments. Long may it continue.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Thank you so much for your wonderful review. We are thrilled that your father has complimented our services and would add that it is a pleasure to be able to support you both.


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Review from A P (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have felt fully supported by the excellent service Ashwells has provided for our family since we first approached them a year ago. Our relationship with the managerial staff and carers has helped provide effective, timely, and above all kind care. In addition, the manager's knowledge, from their
expertise over many years, has signposted us to other services which has been invaluable. Our parents have live-in care which is further supported by Ashwell carers. They have consistently, seamlessly, and respectively fitted in. I have and will continue to recommend this family's professional, experienced, and truly caring team.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Your words are really appreciated. When we set up the business we were aware of how important it is to not only support the person receiving the care but also their families and others involved in their care. It really has been a pleasure to have made a difference to you all in the 12 months that we have known you. Thank you.


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Review from Jerry B (Son of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service provider has been paramount in my mother's well-being and care, always willing to go that extra mile and supporting her with a smile and professional care. My mother looked forward to her visits and care and looked upon the team more as friends than just a care service.
I would be very
happy for any future customers to contact me (independently or via Ashwell) to hear how Ashwell has been caring for my mother's needs over the past few years, right up until she had to go into a nursing home. Thank you, team Ashwell.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Thank you so much, Jerry, for your wonderful review. It means such a lot when people take the time to acknowledge the great work that our team do day in and day out. It has been a real pleasure to care for and support your mum over the last few years, and we wish both her and you all the very best for the future.


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Review from Jayne T (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mum has always been fiercely independent, wanting to stay in the family home she loves. Last year Mum was really struggling. It was taking her hours to get washed & dressed in the morning. Mum finally agreed to help but didn't want lots of strangers turning up, she has a Stoma and needs
specialised help with it. We got in touch with the manager at Ashwell Home Care. She came out to assess Mum's needs. The manager was practical and immediately knew how she could help, setting up a care plan. She introduced us to two wonderful members of staff.
Six months later we can't speak highly enough of these two special ladies who take care of Mum without taking over. She enjoys every visit. When one's away a lovely third lady covers. Mum loves the consistency of knowing who is coming every day. They have exceeded our expectations. They treat Mum with respect and dignity and make her laugh in the process. I can't say how great it is to have such brilliant carers! Thanks.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Thank you so much for your wonderful and kind words! We are thrilled that you and your mum are so happy with the care provided and the carers that visit each day. It is a real pleasure to know that we are making a real difference.


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Review from Shelley A (Daughter of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been very helpful and supportive with good ideas as well. Mum has improved since Ashwell Home Care Services has been providing care, well done to all.

Reply from Debbie Ashwell, Registered Manager at Ashwell Home Care Services

Thank you for your review. We are thrilled that you feel your mum has improved since we started supporting her. This is exactly the reason that we set the business up, to make a real difference to people so it is wonderful to hear that we are making a difference to your mum.


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Review from Penelope H (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwell Homecare Services are providing an outstanding level of care and commitment to our 91-year-old mother.
The management team demonstrates an evident passion to deliver excellent, bespoke care. Staff are carefully recruited and much valued.
This ethos is reflected in the professionalism and kindness
of the carers attending to our mother.
She is treated with dignity, respect and compassion.
Her carers are punctual, reliable, hardworking and pragmatic.
Mum now has invaluable structure and companionship in her day-to-day routine. Her home is clean, warm and well-ordered.
My sister and I feel so reassured that our mother is comfortable and content.
A huge thank you to Ashwell Homecare Services-we are very blessed to have you in our lives!

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Penelope, thank you so much for your wonderful review. We are truly humbled to receive such positive feedback. When we set the business up we had a vision to transform the way care is delivered and your comments show that we are delivering that. We have an amazing team and I will make sure your feedback is passed on to them.


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Review from A B (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, competent and helpful team.

Reply from Phil Ashwell, Director at Ashwell Home Care Services

Thank you for taking the time to share your positive experience with Ashwell Home Care Services. It's great to read that the team are caring, competent and helpful. I will ensure I pass your comments on to the team.


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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Ashwell Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Ashwell Home Care Services is calculated as follows: ( (105 Excellents x 5) + (13 Goods x 4) ) ÷ 118 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ashwell Home Care Services is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Deb

Deb Ashwell

Job Title: Care Quality Director / Owner / Registered Manager

Joined: 2019

What inspired me to open Ashwell Home Care Services ?

Prior to my husband and I opening Ashwell Home Care Services I had been working as a Deputy Manager in a Residential Care Home. I realised that although the staff who worked there were competent and caring there were inconsistencies in the level of care and support given. My husband’s family had received care at home and the experience was not always good, this put pressure on us as a family as we weren’t involved or consulted by the agencies they used.


We felt that there was a real gap in the market for a care agency who wanted to transform the way that care is delivered in the community. Also, where the person receiving the care was made to feel like the most special person in the world and where we involved their families so that we could work together to improve the quality of the lives of those receiving the care. With this as our goal Ashwell Home Care Services was started and our journey began.

I started working in the Care sector over 20 years ago as a night care assistant and immediately knew that I had found my calling. My mother tells me that when I was a child, I wanted to be a doctor, not one who did injections or operations but one who helped people who weren’t feeling well and did what I could to make them better. It took me 2 children and a 17 year career working in the Travel Industry to realise my dream and now I spend every day making a difference to the people that we care for and support and I ABSOLUTELY LOVE WHAT WE DO!

I am passionate about working with our clients and their families to improve their quality of life and to keep them living in their own homes for as long as they can. I also love being a voice for clients who haven’t got any family to rely on to make sure that they get the care they deserve. It gives me a great deal of pride to work alongside my husband and our daughter as well as our amazing team to offer a truly family focussed and driven experience and to make a real difference to the people we support.


Philip

Philip Ashwell

Job Title: Managing Director

Joined: 2019

I know first-hand what it's like to have your loved one receive care that is sub-par as this is what happened when my mum needed care towards the end of her life. It's because of this experience that Ashwell Home Care Services was founded from a desire to provide a level of care that transforms the way in which care is delivered within the community.


The difference that sets us apart from other agencies is that we appreciate how hard the decision can be to choose home care. We understand your concerns; we respect your feelings and we really do want to make this step as smooth and straightforward as possible with you in mind at all times. We will explain, guide and support you through our assessment process and ensure that you, your partner, family and friends are involved in every step of compiling your individual care plan.


Emily

Emily Ashwell

Job Title: Business Support Executive

Joined: 2019

I'm a Business Support Executive and part of the Ashwell family. As well as doing HR and Finance I sometimes go out into the community to visit our lovely clients. I believe that it's so important to provide the best care possible to everyone we look after and am proud of the business that my parents have built.


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Sandy

Job Title: Care Quality Manager

Joined: 2023

My name is Sandy Wisby, I was born in Hastings - East Sussex and have a younger sister.


I first started my journey in care at 15 years old visiting a local Nursing home and taking around tea after school and at weekends.


I then when I left school was given a full-time job there and while there, went and did Auxiliary training at the Royal East Sussex Hospital.


I have always worked in care for the last 45 years in various roles in a Hospice, I moved from East Sussex to Gloucestershire in 1989.


To work as a Manager both on a residential farm with Adults with learning disabilities, and then in various Domiciliary care settings.


Care is in my blood written right through me like a stick of rock.


My Career Highlights - Enabling positive transitions for adults with learning difficulties to move successfully from long stay institutions, to living active and positive lives within the community, supporting them to obtain work or work experience and achieve their goals preferences and wishes, with the opportunity for the ability to move onto supported semi independent living, and eventually where appropriate complete independent living within the community.
Enabling elderly and frail adults to be supported by carers delivering quality care, enabling and supporting them to be empowered to be at the centre of their person centred care, and to maintain their or increase their independence for as long as possible, so as to be able to remain in their own home for as long as they wish safely. Supporting and enabling End of Life Care to take place at home, and working alongside other professionals involved to achieve an individual’s and their family`s wishes, aspirations, preferences, choices and goals, for a positive end of life experience for all


I have a partner who used to be a flat race jockey, and we now have Appaloosa horses, whom we show, breed and are both ridden and driven, they are sports horses who do well in, Dressage and show jumping, and we also have an amazing but very old short legged jack Russell.


My Role at the moment is Care Quality Manager at AHCS
I am quite new to the company joining in January 2024 and I love the family feel of the company, the the care that is embedded throughout the company for not just the client but the staff as well. It's a real team environment with a great sense of humour and laughter at its core.


Frequently Asked Questions about Ashwell Home Care Services

What Type of Services does Ashwell Home Care Services offer?

Ashwell Home Care Services offers Home Care.

How many Carers does Ashwell Home Care Services employ?

Ashwell Home Care Services employs 40 carers.

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