Serenity Care Solent Ltd

86 High Street, Lee-on-the-Solent PO13 9DA
Submit a Review
9.9 38 Reviews
  • Serenity Care Solent Ltd, Lee-on-the-Solent
Serenity Care Solent is an independent home care provider, offering person centred care to individuals and couples, allowing them to remain in their own homes and continue to lead their life as they chose.

They pride themselves on delivering quality care in your own home, matching their fully trained CareGivers to meet their customers’ individual needs.

Their services can support you or your loved ones with, Home Care, Respite Care, Hospital Discharge, Live-In Care, Palliative Care, Personal Care, Companionship, Dementia Care, Alzheimer’s care, Overnight Care.

The helpful and friendly Care team can arrange at your convenience a home visit to chat about your individual care requirement in the privacy and comfort of your own home. The care staff are there to advise and support you throughout the process with sensitivity and understanding, allowing them to create a personalised care plan exclusively for you.

Serenity Care Solent were rated 5/5 Good by the CQC in October 2021, which the team are very proud of and they feel this reflects their commitment to providing quality care in your own home.

Show Serenity Care Solent Ltd on the Map

Care Provided by Serenity Care Solent Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Serenity Care Solent Ltd
  • Person in charge
  • Beverley Mander (Care Manager)

Funding & Fees Guide for Serenity Care Solent Ltd

  • Prices

  • Our fees start from as little as £24.00

  • We provide person centred care that is unique to each individual.
    We charge an hourly rate for visiting care, with a minimum of 30 minute calls and these are charged pro-rata.
    We support overnight, both sleep and awake nights, prices from per night and per week and each care plan is person-centred to your needs so pricing varies. We support single people and couples.

Serenity Care Solent Ltd Reviews (38)

Total of 38, showing 1-20
9.9

Serenity Care Solent Ltd has a Review Score of 9.9 (9.920) out of 10, based on 25 reviews in the last 2 years. Over all time Serenity Care Solent Ltd has 38 reviews.

Overall Experience

  • 32
  • 6
  • 0
  • 0
  • 0

Date Published

38
7
7
25
13

Review from A B (Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to say that all of my carers are friendly, caring and diligent. My only criticism is that I would like to know in advance when the office has changed the rotas without asking me if it is convenient to alter my time slots.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for taking the time to review our service, we are delighted that the care provided is a five-star experience and we have taken note of your comment about changes to visit times and this has been raised with the appropriate team at Serenity Care, constructive feedback is important for us and it helps us identify parts of the service that are not quite right for you and allows us to put it right.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine C (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just started my mum with Serenity Care. The overall transition period has been hassle-free. Lots of information was given when requested and has left me as worry-free as I can be. The office staff is friendly and efficient and the carers are lovely with my mum. Would highly recommend Serenity Care in
such a scary and overwhelming time. Thank you.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you so much for taking the time to write a review and we are delighted that the care we provide is helping you to be worry-free.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip S (Son of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity Care Solent provide an excellent, reliable service. They have been so flexible when we have needed to move things around. Their staff have always been very understanding of our requirements and helpful when needed. They have contacted us when they felt we should know anything or they had concerns.
We're very happy with the service.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your lovely review, having the same carer's visit is important and continuity of care can make a huge difference to the person receiving care and we are pleased it's working for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane M (Daughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity Care has provided daily half-hour visits to my 96-year-old mother while I was away. A variety of ladies visited her, provided companionship and did the occasional bit of shopping for her. She was happy and it gave me peace of mind. I am very happy with the company and the service they provide.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your lovely review, we are really happy too that the care provided was just right for you and mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick B (Son-in-law of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were initially reluctant to go to an agency of any sort, having already developed our own team of private carers on whom we rely for 3x a day 7 days a week care for Granny.
How amazing Serenity Care is! The individual attention to detail is fantastic!
The home visits by the Manager prior to the
booking of any carers worked wonderfully well and we were impressed with the level of detail which was then passed on to the lovely carers.
It was a little bit more expensive per visit than we are used to, but then we only used them for emergencies when one of our (five) carers was on holiday. However, this was more than made up for by the flexibility and their ability to drop in at very short notice, and for the way in which I was able to adjust the schedule on the go.
It all worked seamlessly well and we would have no hesitation in recommending the company.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your very kind review, our whole team prides itself on providing the best experience care possible right from the first meeting to the carers visiting and the ongoing care that is being given, we are delighted that it is working for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James C (Son of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were extremely pleased when we found Serenity Care Solent, the carers can communicate with Father well and the visits are calm, quiet and without the hint of any problems (the previous care agency we were set up with for 1 month was like some form of bizarre comedy act! It was then that we
decided to go privately). Serenity is professional and decent at all times and very flexible as we do not require care visits on a daily basis. Carers etc. were all very new to us and it got off to a bad start but Serenity restored our faith in the whole thing. Well done and keep up the outstanding work!

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your honest review, we are delighted that the care we provide has restored your faith that good care is available.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V M (Daughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always friendly and look after my mum very well. Always keep me informed of anything they feel I should know with regard to her wellbeing. She gets to know her carers as they are usually the same and this helps her to feel comfortable around them.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for taking the time to write a review for Serenity care, we are delighted that our team is providing care that really works for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris B (Son of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, friendly staff. Very good communication from managers down. I would highly recommend their services. Good continuity of staff attending my mother. They listen to her requests and give a great service.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your amazing review, its our mission to provide the highest level of care and professionalism throughout the company and we are delighted this shines through.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gerry M (Son of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to provide positive feedback to Serenity, who has provided daily help and support to our elderly mother for the past few years. A good local company who have proved very efficient at a reasonable cost.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your positive feedback. Reviews like yours help others make informed choices on who they choose to provide care for loved ones or themselves; it also helps bring a smile to our faces, knowing we are doing it right.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul C (Son of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Serenity Care Solent in April 2023, as my mum’s dementia progressed and regular care and companionship became necessary to allow Mum to continue to live in her own home safely. I am constantly impressed by the service and care provided by Serenity for my mother. On numerous occasions I have
needed to adjust elements of Mum’s care, alter schedules and add additional days and tasks (like getting Mum and dog to the vets) and always the team at Serenity have willingly accommodated my needs. Their willingness to adapt and support, the warmth and care provided by their staff and the comfort and surety I enjoy, knowing they have Mum’s health, safety and mental wellbeing first and foremost, is a blessing. I cannot recommend the team highly enough and would have no question in recommending them to others seeking care services.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your kind words and amazing review, it's our aim to provide ongoing care that meets and exceeds expectations, the people we care for and their families should always be receiving the best care and support all round and we are delighted it's impressed you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fi B (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity Care Solent Ltd are providing such a high standard of help and care to my mum. She has her independence, this is achieved with the support of the care team. She now feels secure in her day to day life. The care team are true to the company name “Serenity”. Calm, peaceful and tranquil caring
people. The care team always arrive at the agreed time, smiling and ensuring my mum has the support for any of her needs. This is reassuring for all her family members that can’t be there everyday. From my initial enquiry I was so impressed with their professional approach, knowledge and being so friendly. Highly recommend this local company, as all of the team truly care.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you so much for such a lovely review, we always aim to provide the best quality of care and provide it professionally but with care and compassion, we are certainly proud of all our team to receive such a review, thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David F (Son of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very pleased with the care provided by Serenity Care. It allows her to remain relatively independent in her home while having the reassurance that any issues will be quickly picked up. She also very much enjoys the company the carers provide.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your review, It is great to know that the care provided is helping your mum live an independent life as much as possible in her own home and that she enjoys the company too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham G (Son of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started to use Serenity Care for my father about four months ago. I felt the initial visit to look at what care was required showed how professional Serenity Care are, which made me feel at ease compared with the previous care agency we were using. Serenity carers are professional/polite and care
for the people they look after. The office staff are always helpful and supportive.
Would happily recommend Serenity Care.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your review; it's our goal to provide not just a caring and supportive service but a professional one as well, and we are so pleased this has shone through.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Teresa C (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Serenity Care supports my mother and has enabled her to be more independent.
As her health has improved, her care plan has been updated, and they have kept me informed of these changes.
My mother’s carers are very friendly and flexible in supporting her needs.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your lovely review, and we are delighted the care we provide is making to both you and Mum. Being flexible is critical to supporting a changing care plan, and all with a friendly smile. We are genuinely thrilled when people give us a positive review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon T (Daughter of Client) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity provides an excellent service. My mother really enjoys the carer's visits and they are very caring and attentive! It gives me peace of mind knowing she has someone going in the morning and evening.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for taking the time to write a review about the care that we provide, it's our aim to provide care to the highest standard as well as provide companionship and support, thank you again for your kind words its very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard O (Son of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team of staff carers. Carers have demonstrated a real caring attitude during my parent's ongoing aged-related requirements for care. Regular and flexible care visits have given them a great deal of peace of mind.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thanks for the review, it's our aim for the care we provide to make life easier and as you say give peace of mind, thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alexander W (Husband of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been blessed by Serenity Care attending our house since July 2023 every morning between 8.15 and 9 .15 am and the punctuality and the initial greeting have been excellent. My wife was not too enthusiastic about our using Serenity care initially but she has become aware of the many benefits,
although, because of her various problems, she unfortunately does not always appear too happy. No carer has been put off by this behaviour and she has been looked after very, very well. As her husband, I have been delighted with the extra benefits that have come my way, as the carers have been so helpful in helping me with attending to my personal and household needs. Your office has also been exemplary in keeping me informed about any changes or information I need to know and your entire operation is always ready to help and willing to listen. I have nothing but praise for the relationship that has been established between myself and Serenity Care. Thank you very much!

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for such a kind and in-depth review, this is why we care because it makes such a difference to not just the person receiving care but to family members as well and we are over the moon to know that the care we provide is making a real difference to you and your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally K (Client) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenity Care has proved themselves to be caring, thoughtful and reliant. My father uses them to help him with the evening meal and has very much enjoyed the companionship which comes with this task. Communication is superb and the staff and management have made my job much easier and been a bonus to
my father. I know they will be there for any future requirements as and when needed. I would highly recommend to others.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you so much for your kind words and we are so pleased that the care provided by our carers is making such a difference to your Dad's life, wonderful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David O (Son of Client) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Serenity Care to look after my father, the manager was very professional and wrote my father's care plan with what he required and requested. My father enjoyed the carers visiting, they would always chat to him, very professional in their care for him and went above and beyond. The requests
by the family and my father were always met. My father will miss the carers, now he is going into a new home with care. Would recommend Serenity Care.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for such a kind review, it's our aim at Serenity Care to support and meet all of our customers' needs professionally and compassionately with care, we would all like to wish you father well on his move to his new home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W W (Wife of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with the continuity of care by all members of staff who came into our home. The staff went out of their way to help my husband and myself, nothing was ever too much trouble. We would happily recommend this company.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for taking the time to write such a lovely review, we are so pleased that the care being provided is to your liking and that you would recommend us. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Serenity Care Solent Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Serenity Care Solent Ltd is calculated as follows: ( (138 Excellents x 5) + (12 Goods x 4) ) ÷ 150 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serenity Care Solent Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

No image found

Beverley Mander

Job Title: Registered Manager/Director

Joined: 2019

With over 30 years of experience in adult social care, Beverley founded Serenity Care Solent with a vision to provide compassionate, person-centred home care to adult individuals and couples in their own homes. She is passionate about providing high-quality home care that makes a real difference in the lives of our customers and their families. Beverley leads the team with an unwavering commitment to ensuring our clients receive the highest standards of care for their individual needs.


No image found

Chantelle Owens

Job Title: Care Coordinator

Joined: 2021

Chantelle is responsible for coordinating care schedules and making sure every client receives timely and consistent care. She works tirelessly to ensure that the right carer is matched with the right customer, based on both skillset and personality. Chantelle is always ready to listen to the needs of our carers our customers and their families, making sure that care is carried out in accordance with the customer's and families' wishes and the care plan.


No image found

Joanne Harris-Joce

Job Title: Care & Training Supervisor

Joined: 2023

Jo heads our in-house training and development program, ensuring all our carers are fully equipped with the skills and knowledge to provide high-quality care. With a strong background and knowledge in care, Jo ensures that our team stays up to date with the latest care standards, while also fostering their personal and professional growth.


No image found

Leah Ball

Job Title: Field Care Supervisor

Joined: 2024

Leah plays a crucial role both in and out of the office working with customers, carers and other care professionals, her job helps to ensure the care provided is what is needed, especially when changes are required. She supports carers and other care services such as OT’s and district nurses in customers' homes to improve care and how carers provide care.


No image found

Stephen Mander

Job Title: Operations & Marketing

Joined: 2021

Stephen works behind the scenes on compliance, marketing and the operational side of the company, he has come from a business development background where compliance was high on the agenda.


Stephen has been working with the company since its start in 2019 and joined full-time at the end of 2021.


No image found

Jeanette Orpin

Job Title: Administration

Joined: 2019

Jeanette has a huge amount of experience in care both in and out of the office, her current role is essential to the smooth running of the office and of our recruitment. Daily communication with potential new carers as well as general administration duties.


Frequently Asked Questions about Serenity Care Solent Ltd

What Type of Services does Serenity Care Solent Ltd offer?

Serenity Care Solent Ltd offers Home Care.

How many Carers does Serenity Care Solent Ltd employ?

Serenity Care Solent Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Serenity Care Solent Ltd to verify any information. View our terms and conditions. Serenity Care Solent Ltd has a Platinum Service – more info.