Serenity Care Solent Ltd

86 High Street, Lee-on-the-Solent PO13 9DA
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9.9 38 Reviews
  • Serenity Care Solent Ltd, Lee-on-the-Solent
Serenity Care Solent is an independent home care provider, offering person centred care to individuals and couples, allowing them to remain in their own homes and continue to lead their life as they chose.

They pride themselves on delivering quality care in your own home, matching their fully trained CareGivers to meet their customers’ individual needs.

Their services can support you or your loved ones with, Home Care, Respite Care, Hospital Discharge, Live-In Care, Palliative Care, Personal Care, Companionship, Dementia Care, Alzheimer’s care, Overnight Care.

The helpful and friendly Care team can arrange at your convenience a home visit to chat about your individual care requirement in the privacy and comfort of your own home. The care staff are there to advise and support you throughout the process with sensitivity and understanding, allowing them to create a personalised care plan exclusively for you.

Serenity Care Solent were rated 5/5 Good by the CQC in October 2021, which the team are very proud of and they feel this reflects their commitment to providing quality care in your own home.

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Care Provided by Serenity Care Solent Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Serenity Care Solent Ltd
  • Person in charge
  • Beverley Mander (Care Manager)

Funding & Fees Guide for Serenity Care Solent Ltd

  • Prices

  • Our fees start from as little as £24.00

  • We provide person centred care that is unique to each individual.
    We charge an hourly rate for visiting care, with a minimum of 30 minute calls and these are charged pro-rata.
    We support overnight, both sleep and awake nights, prices from per night and per week and each care plan is person-centred to your needs so pricing varies. We support single people and couples.

Serenity Care Solent Ltd Reviews (38)

Total of 38, showing 21-38
9.9

Serenity Care Solent Ltd has a Review Score of 9.9 (9.920) out of 10, based on 25 reviews in the last 2 years. Over all time Serenity Care Solent Ltd has 38 reviews.

Overall Experience

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Date Published

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Review from Jeanette O (Daughter-in-law of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has used Serenity Care many times when I am on a holiday break. He loves the carers coming in; they are very polite and chat with him and do everything that is needed in his care plan. The office staff are very helpful in changes that are needed to his care plan and always keep me updated.
I highly recommend Serenity Care.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your lovely review and kind words, and we are delighted that you and your father-in-law are happy with the care provided.


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Review from H J (Daughter of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Review on care for our mother for several years after she became a widow. “Many thanks from all the family for the care you have given to her. Knowing professional care was in place every day has been much appreciated and reassuring for us all”.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your lovely review and kind words; we are so pleased that the quality of care was to your liking.


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Review from Lea M (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly father has dementia; he receives homecare services from Serenity twice a day.
They have been fantastic with him and our family; they have taken on board his needs as an individual and gone to great lengths to meet those needs, however, big or small.
Dad is treated with the greatest respect,
patience and professionalism by the management, office staff and carers, and nothing is too much trouble.
They take into account the interests/personalities of clients to match carers so well, which makes a huge difference to those being cared for.
My dad often says how lucky he is to have his carers; they have most certainly enhanced his life.
They have been incredibly flexible in the help they provide, which has been a Godsend with us living so far away.
The digital visit notes are great at keeping us in the loop; Dad finds it amusing that we know what he has been up to when we call him.
I would not hesitate to recommend Serenity; they are brilliant at what they do!
Thank you.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you so much for taking the time to share a review about the Care Serenity Care provides; we are so pleased that the Care provided is just what you wanted, and yes, the digital notes are great aren't they - a real plus for giving you peace of mind.


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Review from Kristina H (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a customer of Serenity Care since March 2020, and since then, I can only say good things about this agency. My mum is suffering from rheumatoid arthritis and recently from dementia, and her care needs change frequently. She also does not speak English. Serenity Care is very attentive to Mum's
needs and very accommodating. They found a way to communicate with her. They helped me a lot of times with appointing extra visits at short notice. Once I was feeling unwell myself, and one of the Serenity Care staff went to the pharmacy on her break and got medication for me. The staff and the management are genuinely nice, kind and hardworking people, and we developed a warm rapport between us. It is always easy to get hold of office staff and management and discuss any concerns and requests, and these are actioned fast. They have this care app that I am using whilst at work where I can see what is happening/happened during a visit and also all care updates. I would definitely recommend Serenity Care to others.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for the kindly worded review; we are so pleased that the care your mum receives from us has proved to be just right for your mum, and we are proud of all our team, who have been supporting Mum for three years now - doesn't time fly!


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Review from Brian D (Partner of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Serenity for the past two years. My partner has Motor Neurone Disease, which has many challenges. Serenity has always been there for her and has never let her down; she has four visits daily by two carers who provide her with personal care, which involves hoisting, washing her on specialist
trolly etc, she has a great rapport with her care team from Serenity, and she genuinely looks forward to seeing them all each day. I would recommend Serenity wholeheartedly for any care needs required; they will always make sure client needs are being fulfilled to the highest standard. Keep up the great work, ladies.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for such a lovely and kind review; we are so pleased that the care our carers provide is just right for your needs.


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Review from Lee C (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has dementia and mobility needs, so required care assistance for bathing and personal care. Serenity Care Solent and I agreed on a couple of initial "getting to know you" meetings with my mother, which were successful. Eventually, the carer started assisting my mother with bathing and personal
care, building up a rapport where my mom trusted her more and more. The carer assisted Mom with bathing, changing the bed, washing clothing/bedding and reorganisation her bedroom. My mom was more than happy with the service, referring to the carer as "the nice lady who helped me have a bath". The care service has been excellent, advising us at every stage in terms of health and safety issues as well as medical needs in relation to my mom. I would thoroughly recommend the service.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for the review; we are genuinely delighted to read your review about your mum being happy with her care and how it's been provided in a way that has really worked for her.


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Review from A W (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have both been happy with the care and attention we have received, especially when we have to change our needs and hours, which has happened quite a lot during January. Happy with our regular carers, always ready to sort any problems out at short notice always happy to see them.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your lovely review; we are so pleased that the care provided by our team is working well for you; as always, we try to accommodate changes where we can.


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Review from Wendy H (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, a very good service from everyone at Serenity Care. Carers arrive on time, and nothing is too much trouble; they are friendly and caring. The office contacts me as necessary and are always helpful and supportive.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

When we receive reviews like yours, we know we are doing it right, and that includes the care team and the office as well; when you are happy, then we are happy.


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Review from Hazel B (Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for saying you are very happy, and for five stars, what more can we expect? We are very proud of all of our team who go the extra mile.


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Review from Jo C (Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers, who are very passionate towards their job, and seriously know how to get to know your personal needs. They take their time to make sure you are comfortable around them, so you feel at ease. They seem to have full back up from the office if there is anything they are unsure of.
I also
asked for only a couple of different carers to come in and not alot of carers day and night, as this would stress me out. When I joined the company about 18 months ago, we discussed this, I only wanted only a few carers in my home, and they have stuck to their word, which makes me very happy and helps me feel more at ease.
The company are very approachable if you need to contact them. I seem to have my record file updated a lot, which is good because my medication changes often, and I don't think about notifying the office, so the carers are aware when they come into my home of my extra needs.
I am very happy with Serenity Care and thank you for being so great with the job you do.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for such a lovely review. To read this, we know that we are all doing our job right, and this gives us an enormous sense of pride. We are so pleased you are happy with our service.


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Review from J R (Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently started a care package for my father with Serenity Care Solent. They have been extremely helpful with the setup. I am very impressed with the level of detail and care that clearly went into tailoring the care plan precisely to my father and his needs. The carers have been lovely and
professional, and my father is happy. This has put my mind at ease. Having used other agencies in the past, Serenity Care Solent is definitely and refreshingly the best in my experience to date.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for such a comprehensive and detailed review. Knowing that the care service we provide is putting your mind at ease is just want we want to hear and that you and your father's experience with our care team is a positive one.


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Review from R B (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Serenity Care Solent management provides a professional service with accurate and timely billing.
The carers themselves are punctual and reliable, friendly, considerate and helpful.
I am very satisfied with the whole operation.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your review. It really does make us all at Serenity Care feel proud that we are providing care, which people are really happy with.


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Review from W G (Wife of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls (carers) are excellent. My husband has settled with them. Having the same carers has helped immensely. My husband does not like change and gets anxious when someone new comes in. He is happy with the regulars he gets. All of the carers are pleasant, easy to talk to and know their jobs. We
also have them as sitters if needed.
Very pleased with Serenity Care.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for a lovely review. We aim to provide good continuity of care as much as possible, and we are really pleased that this makes a positive difference to your husband's day.


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Review from Jackie G (Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been with Serenity a short while since I left another company, but I have been more than satisfied with the care and attention I have received. The carers are more than happy to go out of their way to do everything they can to make life and surroundings the best they can.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for your review; it's really great to read in your review that you are happy with our service, especially as you haven't been with us for that long; it really means a lot to us.


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Review from Jane S (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is pleased with her carer; she finds her very welcoming, cheerful and caring. Mum finds it difficult to accept that she needs a carer in place in case her ability deteriorates, so having someone friendly calling on her helps enormously.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for the kind review and for sharing your positive experience about your mum and our carers. We are so pleased that you are happy with the care we provide your mum.


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Review from D H (Mother of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With daycare places in short supply, my son needed an alternative. Serenity Care has exceeded his expectations. He now receives exactly the type of care that he has always wanted.
He really looks forward to the time spent with his carer. Nothing is too much trouble for them.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

We are absolutely thrilled to read in your review that the care being provided is exceeding your expectations, we are very proud of our carers and how they support you.


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Review from J B (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good live-in care provider.
Reasonable costs/competitive costs.
Able to contact easily.
Carers are compassionate, caring, willing and helpful.
Good care with medicine provision.
Growing family business.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for taking the time to post a review of our services, it means a lot, we are pleased that you are happy with our service and we aim to continue to provide the highest level of person centred care.


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Review from Helen V (Granddaughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted various companies for home care for my nan. Serenity Care's customer service is exceptional.
If I have had to contact them via email, my questions are answered almost immediately. The manager and her team are exceptional.
We had used a company previously where my nan was often left despite
paying privately for the service. We have never had an issue with Serenity Care, and my nan looks clean and well cared for.
My sister worked for a similar company and said that Serenity has much better protocols and policies in place.
I highly rate this company and all of its staff. I have emailed the manager before to tell her how impressed we are as a family with the care my nan receives.

Reply from Beverley Mander, Registered Care Manager at Serenity Care Solent Ltd

Thank you for such a lovely and kind-worded review, our aim is to ensure that the care we provide is person-centred and tailored to individuals, it makes us feel proud to know that the care provided is just what your nan wants.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Serenity Care Solent Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Serenity Care Solent Ltd is calculated as follows: ( (138 Excellents x 5) + (12 Goods x 4) ) ÷ 150 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serenity Care Solent Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

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Beverley Mander

Job Title: Registered Manager/Director

Joined: 2019

With over 30 years of experience in adult social care, Beverley founded Serenity Care Solent with a vision to provide compassionate, person-centred home care to adult individuals and couples in their own homes. She is passionate about providing high-quality home care that makes a real difference in the lives of our customers and their families. Beverley leads the team with an unwavering commitment to ensuring our clients receive the highest standards of care for their individual needs.


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Chantelle Owens

Job Title: Care Coordinator

Joined: 2021

Chantelle is responsible for coordinating care schedules and making sure every client receives timely and consistent care. She works tirelessly to ensure that the right carer is matched with the right customer, based on both skillset and personality. Chantelle is always ready to listen to the needs of our carers our customers and their families, making sure that care is carried out in accordance with the customer's and families' wishes and the care plan.


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Joanne Harris-Joce

Job Title: Care & Training Supervisor

Joined: 2023

Jo heads our in-house training and development program, ensuring all our carers are fully equipped with the skills and knowledge to provide high-quality care. With a strong background and knowledge in care, Jo ensures that our team stays up to date with the latest care standards, while also fostering their personal and professional growth.


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Leah Ball

Job Title: Field Care Supervisor

Joined: 2024

Leah plays a crucial role both in and out of the office working with customers, carers and other care professionals, her job helps to ensure the care provided is what is needed, especially when changes are required. She supports carers and other care services such as OT’s and district nurses in customers' homes to improve care and how carers provide care.


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Stephen Mander

Job Title: Operations & Marketing

Joined: 2021

Stephen works behind the scenes on compliance, marketing and the operational side of the company, he has come from a business development background where compliance was high on the agenda.


Stephen has been working with the company since its start in 2019 and joined full-time at the end of 2021.


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Jeanette Orpin

Job Title: Administration

Joined: 2019

Jeanette has a huge amount of experience in care both in and out of the office, her current role is essential to the smooth running of the office and of our recruitment. Daily communication with potential new carers as well as general administration duties.


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