Right at Home (Chippenham)

Passionate about spreading awareness when it comes to all things social care.

Right at Home Chippenham, led by Managing Director Jack Miller, is committed to making a difference and leading the way in home care. Jack opened Right at Home Chippenham in 2019 with an ambition to create 100+ jobs in Health and Social Care within the local community.

Under Jack's leadership, the company is dedicated to developing its team, delivering first-class care, and enabling individuals to live independently in their own homes—a vision Jack was passionate about bringing to his local area. He strongly believes that everyone should have the opportunity to live in their own home, though he acknowledges that this can be challenging, particularly for those requiring assistance due to disabilities or limited mobility.

Jack works closely with senior management, overseeing:
- Brand development and Marketing
- Business development
- Stakeholder management – Wiltshire Council, Care Quality Commission (CQC), National Office
- Governances management as the CQC Nominated Individual
- Financial Oversight and Control

ensuring that our growing service stays true to the core values of providing quality support for all employees and outstanding care to all clients.

Right at Home Chippenham, providing Quality Care & peace of mind across Calne, Chippenham, Malmesbury, Melksham, Devizes, Trowbridge & Bradford on Avon.

Caroline joined us as our Registered Manager, bringing with her a wealth of knowledge, experience and passion for quality. She is responsible for the day-to-day running of our care services, overseeing the office team and supporting the care team, to ensure our people get the support, training, guidance and development they require, and in turn to ensure clients get the very best level of homecare. 

Caroline is registered with the Care Quality Commission (CQC) and ensures we maintain the highest levels of compliance and quality.

Received the prestigious Registered Manager of the Year Award 2024 at Right at Home UK.

Why did you join Right at Home?

“Having worked within the social care sector for nearly 12 years, it is essential to me that I am able to work with a provider that is just as passionate about looking after its staff and service users as I am. This is something that I have definitely found with Right at Home.”

Why did you get into care? 

“I first started working in care because I wanted to be able to make a difference in people’s lives; in starting this career I have found it to be the most fulfilling and satisfying thing that I could do. Now I can’t imagine doing anything else.”

Amy Purps is our Deputy Service Manager, dedicated to overseeing the overall client compliance, onboarding new clients and quality assurance, ensuring the highest quality of support, and providing leadership to our client care managers, building a stronger team within the office and also out in the field with our clients.

She joined us as a Client Care Manager initially, bringing her eight years of experience in the care industry.

Throughout her career, she has continuously expanded her skills and expertise, becoming a true professional in homecare management. Her deep passion for delivering exceptional support and communication to our clients is evident in everything she does.

Why did you get into care? 

“I joined the care industry after discovering a keen passion for making a difference in individual's lives. A family illness opened my eyes to the importance of quality care, which led me to enrol in a college course, and the rest is history! I love the feeling of coming home, and knowing that I’ve made a positive impact on a client’s life – it truly makes me smile. Pleasing others brings me great joy, and that’s why my role at Right at Home feels like the perfect fit for me!”

Blanca joined our team as the Marketing Manager, bringing with her a wealth of expertise and a well-rounded skill set in marketing.

She is responsible for promoting our services to a wider community through a range of marketing activities, both online and offline, to ensure local people understand how we can support them, with a focus on building awareness and connecting with our Clients, CareGivers and community. Blanca also works on circulating updates to our Clients, CareGivers and network partners.

Over the course of her career, she has honed her abilities in branding, communications, digital marketing, and event management, making her a dynamic and versatile professional.

Stay tuned as we continue to share more about our services, events, and community initiatives - there's much more to come!

Why did you join Right at Home?

“I am deeply inspired by Right at Home’s mission to make a real difference in the lives of seniors and adults with physical needs and learning disabilities. The opportunity to contribute to such a meaningful cause through her work in marketing is something I find both exciting and profoundly rewarding.”

Amy Smith is the Client Care Manager at Right at Home Chippenham, where she oversees client care with compassion and dedication, ensuring that each individual receives the highest quality service tailored to their needs. She first joined the company as a CareGiver and, due to her exceptional performance and commitment, was promoted to Client Care Manager after just six months.

After taking a brief break from the care industry, Amy realised her passion for this work and found that Right at Home’s ethos truly resonated with her. She values the flexibility that Right at Home Chippenham offers, allowing her to balance her professional responsibilities with her family life while making a meaningful impact on the lives of those she cares for.

She looks after her own portfolio of clients for their day-to-day needs, liaises with healthcare professionals and conducts quality assurance meetings with clients and their next of kin. As well as this, Amy spends half her week delivering care to her clients.

What does quality mean to you?

“To me, quality means delivering the best possible service in everything you do.”

Crystal is our Client Care Manager at Right at Home Chippenham, bringing a wealth of experience and expertise from her many years in the care industry. She joined us following a brief break from the care sector, feeling renewed in her passion for helping others and ensuring top-quality care for our clients.

She looks after her own portfolio of clients for their day-to-day needs, liaises with healthcare professionals and conducts quality assurance meetings with clients and their next of kin. As well as this, Crystal spends half her week delivering care to her clients.

Why did you get into care? 

“I returned to the care industry because I am deeply committed to ensuring that all individuals are treated with dignity, compassion, and respect. My goal is to make a positive difference in their daily lives.”

What does quality mean to you?

“To me, quality is about knowing that your work has a meaningful impact on someone’s life, improving their well-being and making each day worthwhile.”

Moses has joined Right at Home Chippenham as the Recruitment Coordinator. With a strong background in recruitment, he has always loved connecting people with roles that truly match their skills and goals.

What makes his role here even more meaningful is Right at Home's commitment to making a real, positive impact on people’s lives. Each day, Moses is dedicated to finding the right individuals who share this mission, ensuring our team continues to provide exceptional care and support to our clients.

Why did you get into care? 

“I entered care work because, for me, quality goes beyond just doing a job well—it’s about ensuring that every person feels respected, valued, and genuinely cared for. That’s the energy I aim to bring to this role, both in finding exceptional individuals and building a team that is passionate about our mission."

Chrispen, our Senior CareGiver, brings a wealth of experience in the Health and Care sector to the team. Joining us initially as a CareGiver, he quickly earned a promotion to a senior role due to his dedication and professionalism.

In his role, Chrispen oversees a portfolio of clients, primarily in the Melksham area, ensuring their daily living tasks are met with care and attention. As a Senior CareGiver, he interacts closely with all stakeholders in the client’s care network, including families and fellow CareGivers, fostering a supportive and collaborative approach to each client’s well-being.

Why did you get into care? 
"There’s nothing more fulfilling than supporting someone with the things they find challenging or temporarily cannot do. Helping them and seeing that smile—it’s priceless!”

What does quality mean to you?
“Quality in care, to me, means providing safe, effective, person-centred, timely, and efficient services to achieve the best outcomes for our clients."

Holly, our Care Coordinator, has been in the healthcare industry for around eight years and is passionate about delivering high-quality care. She takes pride in making a positive difference in the lives of others.

Why did you join Right at Home?
“I joined Right at Home because of its diverse healthcare services and the incredible reviews from both clients and staff. I admire the company’s values and focus on compassionate care. For me, being a CareGiver is more than a job; it’s a commitment to supporting those in need, whether emotionally, physically, or by assisting families who require additional help.”

Why did you go into care?
“Growing up around nurses and carers who brought joy to others inspired me to pursue a career in care. Seeing their positive impact motivated me to do the same. Knowing I’ve helped someone and brightened their day drives my passion for this work.”

What does quality mean to you?
“To me, quality means taking responsibility for delivering care to the highest standard. It’s about providing person-centred, individualized support that caters to each client’s needs. Quality isn’t about quantity; it’s about the dedication and thoughtfulness in every interaction.”