Helping Hands Home Care (Wakefield)

11a Wood Street, Wakefield WF1 2EL
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9.4 23 Reviews
  • Helping Hands Home Care (Wakefield), Wakefield
Helping Hands Home Care (Wakefield) offers domiciliary care in the comfort of your own home, covering Batley, Dewsbury, Castleford, Darton, Knottingley, Mapplewell, Middlestown, Milnthorpe, Netheron, Normanton, Norristhorpe, Ossett, Pontefract, Tingley, Walton, Woolley and the surrounding areas.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; these caring professionals will provide unique home care that is completely tailored to your needs.

The Helping Hands team offers care that is compassionate, with staff trained in providing care that is of a high standard.

Show Helping Hands Home Care (Wakefield) on the Map

Care Provided by Helping Hands Home Care (Wakefield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

Funding & Fees Guide for Helping Hands Home Care (Wakefield)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Wakefield) Reviews (23)

Total of 23, showing 1-20
9.4

Helping Hands Home Care (Wakefield) has a Review Score of 9.4 (9.394) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Wakefield) has 23 reviews.

Overall Experience

  • 15
  • 6
  • 1
  • 1
  • 0

Date Published

23
0
0
6
17

Review from P F (Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company.

Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi Paul,
Thank you so much for leaving such a great review, we're so grateful!
Best wishes.


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Review from A S (Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, reliable and caring staff.

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Review from P B (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I receive is what I have asked for, and at the moment is all that is required, should the situation chance then I will ask them for extra help.

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Review from Sylvia C (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Helping Hands highly enough. Every single person is a star, and in my experience, goes over and above normal to look after me. They are always cheerful and efficient. They get me my meals and make me feel important. They never treat me as an old woman who is a nuisance.

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Review from Donald W (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided has been reliable, kind and proficient.
Staff are positive, helpful and competent.
The only slight concern has been some small problems with communication occasionally.

Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi Donald,
Thank you so much for leaving such a lovely review! I'm pleased to hear how happy you are with our service and staff, and please don't hesitate to contact me if you wish to speak about any concerns. With very best wishes.


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Review from Sarah H (Daughter of Client) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care my mum receives is outstanding!
The whole management and care team are wonderful and can't do enough for Mum, she's always treated with kindness, understanding and dignity. We, as her family, are very happy with the service given and always have the assurance she's always well looked
after. As always, we thank the whole of the Helping Hands Home Care team.

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Review from Linda D (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a first-time user of home care services, we were delighted with the quality of the carers and management at the Wakefield branch of Helping Hands. The whole process was pleasant, professional, swift and efficient.
If we have a need for carers in the future we will definitely contact Helping Hands.

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Review from L M (Wife of Client) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Helping Hands Home Care to be professional and friendly. Always trying to give the times and help required.
It is obvious that the carers are well trained and treat the relatives and carers with dignity, care and respect.
I would not hesitate to hire them.

Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi L M,
Thank you so much for leaving such a brilliant review! I'm delighted to hear how happy you are with our service and that you wouldn't hesitate to hire us. Your kind feedback means the world to us!
Best wishes,


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Review from H R (Wife of Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful for the care and attention given to our family from your dedicated staff. Always a smile and encouraging words and suggestions for a better way of dealing with a difficult situation. I welcomed them to our home and for the support they gave me. My late husband asked each day
for their help and was comforted by the way they were able to attend to his needs over a long period of time.
I have recommended your services to several people. Thank you all.

Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi H R,
It was our absolute pleasure to provide care for your husband and I'm delighted to hear how our carers were able to comfort him and attend to his needs over a long period of time. We're so grateful for your kind words and we can't thank you enough.
Best wishes,


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Review from Chris C (Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands continues to provide care in a totally considerate manner to the highest expectations. They always make every effort, and succeed, in accommodating any and every change in needs as they occasionally unexpectedly arise.

Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Thank you so much for leaving an amazing review! I'm delighted to hear how happy you are with our service - we're truly grateful. Our carers work very hard so it is amazing to know how greatly appreciated they are.
Best wishes.


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Review from J K (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my twice daily visits from Helping Hands so far. Will be in contact if I need more.

Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Thank you so much for this great review! Your kind feedback really means a lot to us.
Best wishes.


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Review from Pauline W (Client) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we have had contact with have been very helpful and friendly carers have been like part of our family. They have been very efficient and have treated us with respect, their help has been invaluable. Thank you to all at Helping Hands Home Care (Wakefield) .

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Review from Jacqueline T (Daughter of Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My feedback to the six criteria below is based on my general assumption of how I feel the care is going. I get text communication from the carer which indicates her general conscientiousness, honesty and compassion. However, as my mother's verbal communication is poor I get no information from my mother
regarding the carer visits and sadly I have had no information at all from the company to date. I did expect daily record sheet information following each visit but have not had this to date.

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Review from B L (Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about any of the young ladies.

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Review from Alice H (Wife of Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied and extremely happy with the service, always obliging and helpful.

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Review from B W (Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 3 days of care, there have been no problems.

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Review from Barbara G (Client) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are polite and very helpful. They always put in extra calls when needed.

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Review from M B (Client) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy at the moment, very helpful. Some like to have a chat and others like to get on with what they're doing. Hope it continues.

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Review from Sue S (Daughter of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and the Helping Hands team enough for the care they provided for my dad in his home. They were so responsive and caring, with excellent communication, especially when there was an issue. I would have no hesitation in recommending them.

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Review from B R (Client) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to have all my carers. They are all so good to me.

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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Helping Hands Home Care (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Helping Hands Home Care (Wakefield) is calculated as follows: ( (28 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wakefield) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Moxon

Job Title: Branch Care Manager

About me


As the manager of the Wakefield branch, it is my responsibility to ensure that high-quality care is being delivered and we are offering a safe and effective service to our customers. As the manager of the Wakefield branch, it is my responsibility to ensure that high-quality care is being delivered and we are offering a safe and effective service to our customers. My job role includes complying with the five KLOES and following CQC guidance to ensure that the service we offer is five stars.


I decided to join the care industry at the age of 18 starting out as a carer. The reason I chose to go into care is that I am passionate about the care industry and believe that everybody deserves a high standard of care delivered to them.


I am proud of the team at Wakefield; the carers are always going above and beyond in their job role and always ensuring they put the customers first.


I have two children - a girl aged 14 and a boy aged 13 - and I have a Siberian Husky who is my world. I like to volunteer to help with fundraisers for charity work. I like to spend time with my family and I do love a bit of bingo!


Experience and expertise


I have worked in the care sector since being 18 and within those years I have worked as a carer, field care supervisor, and deputy manager – resulting in me working my way up to being a branch manager.


I hold my NCFE Level 2 in medication, I have a Diploma Level 2 and 3 in Health and Social care and I am currently studying my Level 5 in Leadership and Management. I also hold my Care Certificate.


Why I chose Helping Hands


I choose to come to Helping Hands because of the reviews I had read on Glassdoor. I enjoy keeping people within their own homes with families having peace of mind that their loved ones are getting person-centred, high-quality care delivered to them.


Frequently Asked Questions about Helping Hands Home Care (Wakefield)

What Type of Services does Helping Hands Home Care (Wakefield) offer?

Helping Hands Home Care (Wakefield) offers Home Care.

How many Carers does Helping Hands Home Care (Wakefield) employ?

Helping Hands Home Care (Wakefield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wakefield) to verify any information. View our terms and conditions. Helping Hands Home Care (Wakefield) has a Platinum Service – more info.