Helping Hands Home Care (Wakefield)

11a Wood Street, Wakefield WF1 2EL
Submit a Review
9.4 23 Reviews
  • Helping Hands Home Care (Wakefield), Wakefield
Helping Hands Home Care (Wakefield) offers domiciliary care in the comfort of your own home, covering Batley, Dewsbury, Castleford, Darton, Knottingley, Mapplewell, Middlestown, Milnthorpe, Netheron, Normanton, Norristhorpe, Ossett, Pontefract, Tingley, Walton, Woolley and the surrounding areas.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; these caring professionals will provide unique home care that is completely tailored to your needs.

The Helping Hands team offers care that is compassionate, with staff trained in providing care that is of a high standard.

Show Helping Hands Home Care (Wakefield) on the Map

Care Provided by Helping Hands Home Care (Wakefield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

Funding & Fees Guide for Helping Hands Home Care (Wakefield)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Wakefield) Reviews (23)

Total of 23, showing 21-23
9.4

Helping Hands Home Care (Wakefield) has a Review Score of 9.4 (9.394) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Wakefield) has 23 reviews.

Overall Experience

  • 15
  • 6
  • 1
  • 1
  • 0

Date Published

23
0
0
6
17

Review from Gordon T (Husband of Client) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the service. Very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion R (Client) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care given by the carers. This includes the acts of kindness by one staff member in particular on 11/8/21.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Friend of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Medication administration generally satisfactory, but has to be carefully monitored to ensure tablets have all been administered. Provision of meals - not all the carers are capable of cooking a balanced meal using only a microwave and seem unable to read and undertake the instructions on packets and
then serve the meals to look attractive, ie. mix all the food together and don't add salad, extra veg and gravy, even though they are all available. Do not ensure food is eaten before the call is ended. Household duties - no tie-up between carers; don't work together and leave it for next one to do, hence tasks never done. Even though deep cleaning is listed still not carried out, hence areas left in dirty conditions. General - too much time is used upon call by writing a detailed history of what they have done. Suggest an app could be used on their phone, which they could have a tick list and it would be accessible by the office team and other career and authorised people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Helping Hands Home Care (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Helping Hands Home Care (Wakefield) is calculated as follows: ( (28 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wakefield) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Moxon

Job Title: Branch Care Manager

About me


As the manager of the Wakefield branch, it is my responsibility to ensure that high-quality care is being delivered and we are offering a safe and effective service to our customers. As the manager of the Wakefield branch, it is my responsibility to ensure that high-quality care is being delivered and we are offering a safe and effective service to our customers. My job role includes complying with the five KLOES and following CQC guidance to ensure that the service we offer is five stars.


I decided to join the care industry at the age of 18 starting out as a carer. The reason I chose to go into care is that I am passionate about the care industry and believe that everybody deserves a high standard of care delivered to them.


I am proud of the team at Wakefield; the carers are always going above and beyond in their job role and always ensuring they put the customers first.


I have two children - a girl aged 14 and a boy aged 13 - and I have a Siberian Husky who is my world. I like to volunteer to help with fundraisers for charity work. I like to spend time with my family and I do love a bit of bingo!


Experience and expertise


I have worked in the care sector since being 18 and within those years I have worked as a carer, field care supervisor, and deputy manager – resulting in me working my way up to being a branch manager.


I hold my NCFE Level 2 in medication, I have a Diploma Level 2 and 3 in Health and Social care and I am currently studying my Level 5 in Leadership and Management. I also hold my Care Certificate.


Why I chose Helping Hands


I choose to come to Helping Hands because of the reviews I had read on Glassdoor. I enjoy keeping people within their own homes with families having peace of mind that their loved ones are getting person-centred, high-quality care delivered to them.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wakefield) to verify any information. View our terms and conditions. Helping Hands Home Care (Wakefield) has a Platinum Service – more info.