What Type of Services does Unique Senior Care Solihull offer?

Unique Senior Care Solihull offers Home Care.

How many Carers does Unique Senior Care Solihull employ?

Unique Senior Care Solihull employs 30 carers.

Unique Senior Care Solihull, 1584-1586 High Street, Knowle, Solihull, West Midlands B93 0LF

Review from J R (Daughter of Client) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience

I can't say enough to show my appreciation of the unlimited care shown by the carer for mum. She is very proactive to the point that I don't have to worry about mum's needs because I know her carer will actually be looking for thing that need doing and not just be robotic on the basis.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for your kind words. It's wonderful to hear how much confidence you have in your mum's caregiver and the proactive support she provides. That's exactly what good visiting care should feel like - knowing your loved one is in safe hands without you having to worry. We really appreciate you sharing your experience.

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Review from Susan W (Wife of Client) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience

I have used Unique Care twice, the first time for a week of "live in care" and recently to help my husband in the last week of his life. On both occasions the response of management cannot be faulted and the carers have all been prompt, efficient, respectful and caring. He was compassionately cared

for and everyone made sure that I was supported at a difficult time. I wholeheartedly would recommend this company to anyone needing support.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for sharing your experience. We're so sorry for your loss and truly appreciate your kind words. It means a lot to know that both our live-in and visiting care teams could support you and your husband when you needed it most. Making sure families feel cared for is so important to us, and we're grateful we could be there for you.

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Review from M L (Son-in-law of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience

Weekly companionship visits since September 2024. This has been very useful, especially during the period of changing care homes! We value the support and feedback she provides to us. The office is excellent and changing to Unique Senior Care Solihull has made a huge difference to reducing our stress

levels.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for your kind words. I'm so pleased to hear that our support has made a difference during what can be a challenging time. It's great to know that the companionship visits have been helpful and I'll be sure to pass your feedback on to the team.

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Review from Karen H (Friend of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience

Set up care for elderly neighbour who was not very mobile and needed help with daily care.
Unique Senior Care Solihull provided exactly the kind of care that she needed and she couldn't be happier.
The carers are excellent and tend to her needs with 2 visits a day.
It's only been one week but the

difference it has made to my neighbors care and her mental well being is totally worth it.
Highly recommend their services.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to share this feedback. It's great to hear that the care is already making such a positive impact on your neighbor's well-being. Feeling safe, supported and cared for can make all the difference and we're so pleased she's happy with the support she's receiving. We really appreciate your recommendation.

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Review from P R (Partner of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience

Unique Senior Care explained everything up front with no hidden charges. The assessment was done professionally. The Manager was very good and kept me informed. The carers were considerate and patient with my partner.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for leaving this kind review. We always aim to be transparent and ensure that getting care in place is made as easy as possible. It's wonderful to know your partner has been cared for with kindness and patience and I'll be sure to pass on your feedback.

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Review from V F (Daughter of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience

I've found the office and care staff at Unique to be brilliant over the last 6 months or so, which is what makes them stand out. Arranging care for loved ones can be stressful, but each person I've dealt with has been efficient, reassuring and helpful. I can't really thank the carers enough for the

practical and emotional assistance and reassurance they currently bring to my elderly dad. The quality of care provided is high, and office and care staff seem to take such pride in their work. Thank you Unique.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for sharing this feedback. We know how overwhelming finding and arranging the right care can be, so I'm glad we've been able to help you throughout this process. It's great to hear that both our office and care teams have made a positive difference for you and your dad. I'll be sure to share your kind words with them.

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Review from Lawrence C (Husband of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience

We decided to use the services of Unique for my wife just over 3 months ago as I was struggling to look after her at the beginning and end of each day and Unique came highly recommended. From the moment we contacted them and met our manager we were confident we had made the right choice and this has

been confirmed by the excellent level of care my wife has received since. Unique's carers are very professional, keen to help and most of all they are very friendly and personable and have become part of our daily 'family' as we look forward to their visits. Nothing is too much trouble and they are reliable and trustworthy. So a big thank you to all the team from myself and my wife for helping us maintain a good standard of living.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for your kind words. We're delighted to hear that our Caregivers have become such a valued part of your daily life and that their support has made a real difference for you and your wife. Your feedback about their professionalism, friendliness, and reliability means a great deal to us and the team.

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Review from Andy K (Son of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience

From the moment I made the initial enquiry, through to the day-to-day care provided for my mother, I have found Unique Care to be very professional in their approach, they communicate effectively and have provided carers that have bonded brilliantly with my mother. This has provided me with peace of

mind that my mother is being cared for by people we can trust.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for your kind words. It's wonderful to hear how well the caregivers have bonded with your mother and that you feel she's in safe hands. We'll be sure to share your lovely feedback with the team!

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Review from Gerry L (Son of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience

The staff at Unique Senior Care have been excellent throughout everything. The carers have been outstanding and sensitive to our needs, and having care in place with Unique has been a big relief to the family. The care needs we require changed suddenly, and Unique was able to accommodate a request made

at a weekend for changes to care starting straight away. I would have no hesitation in recommending them.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for your kind words. We're really pleased to hear that our team has been able to support your family through these changes and bring you some relief. Responding quickly to changing needs is something we always aim for, and it's wonderful to hear that we could help when it matters most. I'll be sure to pass on your feedback to the team!

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Review from Richard B (Husband of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience

My wife's live-in carer has transformed both of our lives. I no longer feel overwhelmed by providing personal care and doing all the household tasks myself and my wife is happier because she has a companion and I am not so irritable.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you very much for your kind words. Our goal with live-in care is to make life easier for both the individual receiving care and their family, so it's wonderful to hear that your wife's carer has made such a positive difference. We're pleased to know she's happier, and that you are feeling less overwhelmed. I'll be sure to pass on your feedback to the team.

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Review from Rachel H (Niece of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience

The staff at Unique Senior Care have been wonderful right from the start; sympathetic, practical and understanding of both my uncle's needs and also my own. The level of care is fantastic. It is a huge relief for us as we do not live locally. I cannot recommend them highly enough.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for your lovely review. We're delighted to hear that our team has been able to support both you and your uncle in a way that makes such a positive difference. It's great to know that we've been able to offer you peace of mind, especially with being further away. Your recommendation means a lot to us.

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Review from S P (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience

We received outstanding care from Unique Senio Care for my mother over several months earlier this year. Unique employ carers that really care and we felt comfortable that Mom was in good hands.
We wouldn't hesitate to recommend Unique from the initial visit by Management, so friendly, personable

and also moving forward we had to make a few changes which were done over the phone effortlessly.
Thank you Unique.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for your kind words. We're really glad that you felt your mum was in good hands - that's always our top priority. It's also wonderful to hear that the team made the whole process, including any changes, feel easy and stress-free. I'll be sure to pass on your comments.

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Review from Kay L (Daughter of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience

We are so pleased for the care for my elderly mother. We are new to this and feel supported throughout every stage of this. A particular staff member and her staff have been wonderful and I would definitely recommend Unique as I feel the level of care is fantastic.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for your kind words. We're really happy to hear that you feel supported and that your mother is receiving the care she deserves. It's wonderful to know that our team, particularly the staff member you've mentioned, has made such a positive impact.

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Review from Philip D (Son of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience

Unique has provided excellent care for my mum in a range of different circumstances and degrees of need. They've also been very flexible in providing night carers for Mum in terms of her personal preferences. I couldn't fault their service.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for sharing this feedback. We're really pleased to hear that we've been able to support your mum through her different needs and that our flexibility in arranging night care has worked well for her. It's important to us that we find the right fit for each person, so we're glad this has made a difference.

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Review from R C (Son of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

My mother has been receiving excellent care from Unique for a very long period. She has just returned from a short hospital treatment programme and I have had a conversation in the office regarding potential extra care ready as soon as Mum needs it. Thank you.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for sharing your feedback. It's wonderful to hear your mum has been so well supported by our team. We're ready to provide any additional care whenever she needs it, and we'll continue to be here to ensure she stays comfortable.

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Review from Deborah M (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience

I was very impressed with Unique Senior Care from the outset when I saw a video on their site setting out clearly their support packages with prices. After my initial phone call I was quickly put in touch with the new client manager and arrangements made for her to visit my father. Lots of details were

taken at this visit then I was sent videos of potential caregivers who seemed a very good match. On 9th September the caregiver arrived and a registered manager called in shortly after to check that everything was in place. A placement manager is due to visit next week to ensure that all continues to go well. I have felt supported throughout the process and very happy with the choice of caregiver. My father has been treated with respect and kindness by everyone concerned.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for sharing your experience. It's great to hear that the process has been smooth and that you've felt supported throughout - that's exactly what we aim for. We're so glad the Caregiver feels like a good match for your father too, as that's such an important aspect of great care. Thanks again and I'll be sure to pass your kind words on to the team.

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Review from Paula W (Daughter of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience

The two live-in carers looking after my mum were amazing! They were professional but fun and knew how to care for Mum but still make her laugh.
All her needs were met and in fact, the carers went above and beyond in terms of pressure care management, swallow problem management, and end-of-life care.
They

were supportive both to my mum and me, especially during the last week of her life. Mouth care and skin care were done with such kindness.
External professionals coming in from the doctor's surgery, district nursing and hospice care all commented on how well Mum was being cared for, and that she was the best cared-for client they'd seen.
They fit into the house/family very well and worked so well as a team. It made the experience so nice, when in fact it can be difficult to open up your home to people you've never met, during a time that can be very stressful and upsetting.
I cannot thank them enough for the support they showed both to my mum and me.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for your kind words. We're really glad to hear that our Caregivers provided the care and support your mum needed and were able to bring some comfort and joy during her final days. Your feedback, especially about the kindness and compassion they showed in managing her mouth care, skin care, pressure care, and swallowing issues, is truly appreciated. We'll make sure to pass your comments on to the team-they'll be so pleased to know their efforts made a difference during such a challenging time. Please know that our thoughts are with you and your family.

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Review from June S (Daughter of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience

I cannot thank Unique Senior Care enough for basically enabling me to be a daughter again and not my father's carer.
From the very first meeting with the area manager, we felt she really understood what we needed for my father to enable him to stay in his own home. The company has matched him brilliantly

with 2 lovely ladies, at 90 my dad is quite set in his ways and the ladies very quickly adapted to meet his needs in a way which helped him maintain some control, he can be stubborn and sometimes needs persuading that he needs to let someone assist him to avoid further accidents. The two carers have become part of the family so quickly and they always update me daily either by text or a call. I have been under enormous strain working all hours, worrying about Dad when I wasn't visiting him and now I have peace of mind and can actually spend quality time with him rather than rushing around the flat organising things. Thank you.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for leaving this review - it's heartwarming to hear what a positive experience you have had throughout and the peace of mind it's given you. We place a lot of emphasis on ensuring we match clients with Caregivers who will suit their personalities. This is such an important part of effective and personalised care, so it's always great to hear stories such as this. Thanks again, and I will be sure to pass on this feedback to the team.

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Review from Michael R (Husband of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience

We used Unique to assist my wife with personal care from June 2023 until the end of May 2024, initially in the mornings, but ultimately for care in the evening too.
We found the care staff to be reliable and professional.
They were generally punctual, but we were always forewarned if they were going

to be late, or could not attend.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for taking the time to write this review. It's fantastic to hear that you have had such a positive experience with our care and I will certainly pass on your feedback to the team.

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Review from Sue H (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience

Within a week of contacting Unique Care a manager had assessed my mum's needs in hospital, I had spoken to the carer on the phone to reassure myself and live-in care had started at home following discharge from hospital. This was particularly impressive as there was a bank holiday weekend within that

week. The carers have been very kind and flexible to Mum's needs with a super sense of humour which really helps when settling into a new routine. The office ensures I am contacted about arrangements and the carers appear well supported with online care and medication plans and visits from two care managers within the first week of the service.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for taking the time to leave this review. The team work really hard to ensure we can act swiftly when needs arise so it's great to hear what a positive experience you have had - I will happily pass on your kind words.

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