Review from H B (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience

I contacted Unique as my mum was discharged from hospital just 3 days before I was due to go on holiday. The manager visited Mum at home the morning after discharge for a full assessment and arranged for a carer to start 2 days later at the times Mum had requested. It was the same carer each day for

continuity which was very reassuring for Mum and gave me peace of mind as they got to know each other well over the week and the carer was able to adapt the support to Mum's needs each day. I cannot fault the care Mum received. It was a seamless experience at a stressful time and we would not hesitate to use Unique again.

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Review from H L (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience

Mum has been with Unique Senior Care for several years and her needs have increased over that time. The care from Unique has always been very good indeed, they try very hard to find carers who Mum can relate to and to keep those carers consistent. Unique listen to Mum’s concerns when they arise and

try to respond sensitively and speedily. Mum has just had a hospital stay and is returning home soon and the lady from Unique has visited Mum in hospital to establish her needs and ensure that her return home will be as smooth as possible. I am grateful for all the care and kindness that the Unique carers give Mum

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Review from Roy S (Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience

I have had 3 live in carers and they have been very helpful and professional in taking care of me. They are all extremely good cooks so I have no complaints about the excellent food they are providing for me.
Apart from looking after me, they keep the house spotlessly clean. They do all the washing

and ironing of my clothes so I always have clean clothes to wear when going out. I just cannot praise them enough.
Full marks to Unique for providing and training the most wonderful carers.

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Review from N E (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience

After a brief stay in hospital my father needed full-time care. Unique Senior Care were really supportive and helpful and quick in getting this sorted out for us. The manager was great with my dad on the initial visit and helped him understand what was happening. We had two carers on a two-week rotation

and both of them treated my father with respect and were very patient with him. He loved their cooking! It would have been easier if both had transport to take my dad out on trips. We can't fault the service we received.

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Review from Linda C (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience

Unique Senior Care has been a fantastic service for us, it was important to us that it was a local company and we liked it that Mum had the same carer most days and occasionally another two carers, all of whom were excellent, professional, kind and hardworking. We wouldn't hesitate to use Unique Care

in the future should the need arise.

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Review from Jo D (Daughter of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience

Unique have been absolutely wonderful for my mother. They arranged carers to suit my mum's personality who were attentive and kind. They have taken my mum out on shopping trips, coffee shops and garden nurseries as per Mum's request, always being mindful of her needs.
They have given us peace of mind

that Mum was being given companionship whilst we sorted out the logistics of her care.
I feel Unique have always put my Mum before profit and her care has been paramount to them. With kind words given when she ended up in hospital.
Most importantly we have felt at all times that they cared.

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Review from Janet L (Niece of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

In the relatively short time my aunt's main carer has been visiting my 93-year-old aunt with Alzheimer's/progressive vascular dementia, she has built a delightful relationship with her. I am equally pleased with the email responses I have had from the company. I can feel the sense of commitment in Unique

Senior Care's personnel. It has improved my peace of mind.

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Review from A B (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience

I have had Unique carers for almost two years and always found them to be kind, caring, thoughtful, on time and willing to do extra jobs around the house. They take special care of my personal needs and care as I am wheelchair-bound now after a leg amputation. I would recommend them above any other

agencies I have had, although there have been staffing issues/problems at times. They endeavour to send someone who I know. I feel very lucky to be able to have Unique Care.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for your positive review of our service. We are really pleased to hear that you are really happy with our timely, kind and willing team of caregivers who do their utmost to see that you get the best service. We will always strive to go above and beyond for all of our clients. You have kindly said that you would recommend us to others because of all of the things included in your review. Thank you once again.

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Review from Helen W (Daughter of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience

Unique Senior Care were a lifeline when my mother was taken into hospital and no longer able to be the primary carer for my father. They sent out staff to help morning and evening at incredibly short notice, including while both my parents had Covid. I have nothing but praise for the excellent care

my father continues to receive. His primary carer from Unique Senior Care is nothing short of outstanding. She brings laughter and fun into their home and they look forward to seeing her and chatting with her. She is incredibly caring and goes above and beyond, more like a friend or family member than someone paid to do a job.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to submit this extremely favourable review of our service. We like to read that our service has been very responsive and that the carer has provided during this time. We consider it a genuine privilege to have been able to support your father and we love to hear that he enjoys the visits she makes. That careful choice of the right person and the consistency of visits is what makes the difference. Thank you once again.

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Review from Annette H (Niece of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience

From the very first phone call I made to Unique Senior Care, I have been extremely impressed at their professionalism, consideration and genuine care they have given firstly to myself but mainly the care they give to my uncle. The carers that go to my uncle are absolutely outstanding with how they interact

and provide care for my uncle. I highly recommend them and thank you to the care supervisor, who is very approachable and helpful.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for your glowing review of our service. We are delighted to hear that we met your uncle's needs and that the journey from the start has been one of professionalism and consideration, but that it has also reflected what we said we would do. We really appreciate your comment about the care team being 'outstanding' and we will make sure that your review is shared with them. Thank you once again.

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Review from K N (Daughter of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience

We used the home care service from Unique during 2021/2022 for my elderly parents, allowing them to remain independent in their own bungalow. Aged 95, my father's health deteriorated significantly, requiring nursing dementia care in a nursing home. We continued with Unique to handle my mother's personal

care until she too decided to go to live in a care home. We found the service received to be punctual, reliable, safe and caring. One particular carer cooked dinners for Mum, which she really enjoyed. All carers were attentive, one effectively handling an emergency call when Mum had a fall. Communications are efficient and we enjoyed a good relationship with the management and office staff. Thank you to all at Unique who cared for both my parents and for the kind support you offered during a difficult time for our family.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for writing in with such a positive review of our care for your parents. We are always really pleased to hear feedback about our service and to hear that we were able to provide caring, safe and reliable support which has allowed them both to continue to live at home up to a time of their choosing, is what we set out to do. We recognise that we are also providing invaluable reassurances to close family members too and that this is of equal importance to that of the clients we care for. We will ensure that your feedback is shared with the team. Thank you once again, it's very much appreciated.

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Review from Keith J (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience

Unique Care have been outstanding from the moment I contacted them for information right up to each and every visit to care for my mum. Her carer has been extremely helpful and is always cheerful and positive. In addition, her supervisor is working hard behind the scenes to sort out a few mobility aids

and additional medication.
I would highly recommend using Unique Care.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write in with a review of our service. We are really delighted to read that from the start, we have delivered the best support for your mum in every respect. We do focus on making sure that everything comes together, even if it includes other services, so that any client we are involved with gets what they need. Our team do appreciate all feedback and yours will be shared with them accordingly. Thank you once again.

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Review from Penny S (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience

We were looking for live-in care for my mother and were delighted to find Unique Senior Care. From the first conversation on the phone to subsequent communications, I have found the staff to be incredibly helpful, friendly, understanding and clear in terms of the service provided. Our first meeting

with the live-in care manager was a lovely experience and helped to reassure my mum about arrangements.
Most importantly, having just finished the first two weeks of live-in care, we could not have asked for more from a caregiver, who has taken wonderful care of my mum, cooking her nutritious meals, making sure she is clean, comfortable and safe and providing excellent company. It feels such a relief to know that my mum is in good hands while also able to stay in her home. Thank you, Unique Senior Care.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking to the time to write this glowing '5 star' review of our service. It is really heartwarming for us to read the detail of what we have done for your mother, and for also for you. Our team of staff are dedicated to giving the best individualised support and our caregivers are carefully chosen to meet the needs and specific characteristics of our clients. We will make sure that this review is shared with the team involved. Thank you once again.

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Review from S I (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience

Unique Senior Care is a new appointment for us as Mum has recently moved from a family home into a retirement apartment. One particular member of staff has been really helpful in the early days as we have been setting up Mum with the appropriate care and support in her new home. She has been especially

helpful with providing support for medical appointments.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write in with your very positive review. We are delighted to hear that our service is providing the support that your mum needs and that she is happy too. It is really great for our team to read this so we will pass on your comments. Thank you once again.

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Review from Carolyn C (Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience

I was extremely pleased with the service. They were clean, punctual, friendly, and very much wanted to help me (a broken left shoulder).

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write in with this glowing review of our service. We are delighted to hear that we have delivered the best to help with your recovery and that you have been extremely pleased with the support. Thank you once again.

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Review from Sheila K (Friend of Client) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience

Unique Care looks after my friend, and since they have been going, I have noticed a positive change in my friend. She is more confident now, started going out with the carer and has not been out of the house since Covid. Amazing company - cannot recommend them enough.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you so much for your positive review. It is always pleasing to hear that we are delivering the best service to our clients. We also really appreciate your recommendation too. Thank you once again.

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Review from L G (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience

My Dad, who has memory issues and is physically frail, has been of concern to us for some time as he was refusing to eat anything other than sweet stuff and had been refusing hot meals. After the first visit, he hasn’t looked back - eating a main meal and a pudding. I can’t thank the carers enough for

what they are doing. He is even asking for vegetables. From the very first contact, Unique care have been efficient, caring and professional. It is a great relief to know that he is being so well looked after by the whole team. Thank you from both of us.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write to Homecare.co.uk with such a positive 5-star review. We are delighted to hear we have made such a difference for your Dad and that he is now enjoying eating nutritious meals again and that we have made such a difference. As you know, the team really do enjoy their time with him. We aim to deliver the best service to all of our clients and follow their own individual needs and preferences. This has certainly been the case with your Dad. Thank you once again.

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Review from J H (Wife of Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

Unique was found by my daughter. Met the manager and carers. All have been caring and considerate. Nothing is too much trouble.

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Review from W P (Daughter-in-law of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience

I would thoroughly recommend this company the same way they came highly recommended to me. Management are always contactable and match great, quality carers with Mom. They are all calming and knowledgeable, especially with dementia. Also, they were amazingly helpful and respectful during a recent 111

emergency call. Well done Unique, a massive thank you.

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Review from Keith W (Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience

My wife has Alzheimer’s and since March 2021, we engaged Unique Senior Care to provide support at home. One member of staff, in particular, was recommended to us as the preferred carer and she has been in place right up until my wife had to go into hospital recently. As far as I’m concerned, she has

been a credit to both her company and the caring profession. Never late, trustworthy, honest and also providing a tremendous friendship to both my wife and myself, regularly going the extra mile. Thanks for all your help.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write in with such a positive 5 star review. It is so rewarding for our team to hear that you have been so grateful for all of the help and assistance which has been delivered by a caring, timely and professional caregiver. We are always determined to keep things consistent, but with that continuous focus on delivering a quality service to all of our clients. It is pleasing to read that this has been reflected in your experience. Thank you once again.

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Unique Senior Care Solihull

Care Provided by Unique Senior Care Solihull

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Funding & Fees Guide for Unique Senior Care Solihull