Unique Senior Care Solihull

1584-1586 High Street, Knowle, Solihull B93 0LF
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9.9 62 Reviews
  • Unique Senior Care Solihull, Solihull
The Solihull branch of Unique Senior Care has been rated Outstanding by the Care Quality Commission (CQC) in August 2021.

Unique Senior Care are the only home care provider in Solihull to be rated outstanding – CQC’s very highest rating.

The Solihull branch of Unique Senior Care provides outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

It is a fully regulated service, as recognised by the Care Quality Commission (CQC), with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. Unique Senior Care Solihull designs personalised care plans to meet all clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All their Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Solihull, Hockley Heath, Henley-in-Arden, Balsall Common and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided by Unique Senior Care Solihull

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Katie Dean and Charlotte Thompson (Registered Manager)

Funding & Fees Guide for Unique Senior Care Solihull

  • Prices

  • Hourly Care (min 1 hour per visit).


    Mon to Fri - 8am and 8pm - £41.00 per hour
    Mon to Fri - 8pm and 8am - £42.00 per hour
    Sat & Sun - 8am and 8pm - £43.00 per hour
    Sat & Sun - 8pm and 8am - £45.00 per hour.


    Sleep over rate between 10pm and 7am £275.00 per night.
    Companionship support or respite – all services, but off peak £75.00 per booking - Service must be a 2½ hour period not starting before 10am and finishing no later than 4pm


    Live In Care - £1,785 per week
    Live In Respite, Palliative or Complex care - £2,100 per week
    Couples Live in Care - £2,240 per week
    Couples Live In Respite, Palliative or Complex care - £2,485 per week.

  • At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards. Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile) For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

Unique Senior Care Solihull Reviews (62)

Total of 62, showing 41-60
9.9

Unique Senior Care Solihull has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years. Over all time Unique Senior Care Solihull has 62 reviews.

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Review from Sara T (Daughter of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in the same house for 60 years. Her mobility has become increasingly impaired but thanks to the team at Unique, she has been able to continue living independently and I can't emphasise how important that has been for her. Unique's carers have shown kindness, consideration and respect
at all times. They are also completely trustworthy. They assessed her care needs carefully and are prepared to make adjustments if they change. After a spell in hospital, they were ready and waiting to resume her enhanced care. Unique makes sure any new carer is introduced to my mum before they start and although she has favourites they are all highly motivated to provide the best possible service. The care manager liaises closely with me and shares any concerns and offers advice. I have been very impressed and at times, extremely touched by their dedication to their job, particularly in these difficult times.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you very much for taking the time to write this wonderful review. It is so pleasing for us to hear that our team have made it possible for your Mum to continue to live in her home. Also, your comment about the kindness and considerations shown is genuinely heartening for our team. Thank you once again.


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Review from J V (Wife of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my husband's dementia has progressed and he has now gone into residential care. However, Unique made it possible for me to cope until August 2021. All our carers were fantastic and even though they needed to do some very personal things for him, he adored them all and saw them as friends.
As for me, I know I couldn't have managed without them. The support they gave me was wonderful.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for writing in with such a positive review. We are delighted to read that we were able to provide the service and allow your husband to remain at home for as long as possible. I know that the team all really enjoyed providing the service to your satisfaction and it was a pleasure for us to be helping you both through this time. Your comment about them becoming your friends is also very rewarding and it is reflective of what we set out to do for all of our clients. Thank you once again.


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Review from N B (Son of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 85-year-old parents had been living independently, although my father had mobility problems. When my mother broke her wrist, we were in need of help. A neighbour recommended Unique who immediately sent a manager round and a programme was drawn up and implemented immediately. We have had carers for
two months now and they have been exceptional. Always punctual, friendly, patient and efficient. The policy of only sending two carers helped my parents, reducing anxiety. As my mother has improved, we have been able to scale back but I wouldn't hesitate to recommend or use Unique for any future requirements which may arise.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write in with such a positive 5 star review. We are delighted to hear that the care and support has worked so seamlessly and that our carers have been focused on delivery of the best service. Thank you once again for your kind endorsement.


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Review from Dick H (Client) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had sleep-in care for three nights following my wife's stay in hospital. The young lady who provided the care was absolutely excellent. Before I contacted Unique Senior Care, we were not aware of the excellent range of pick and mix support the company provides. Being in our late 70s and determined
to stay in our own house for as long as possible, I'm sure we will be calling on their services again in the future.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write such a positive review for us, it's very much appreciated. I know that we arranged this overnight support at short notice for you and your wife. It is really great for us to hear that you have said that the service was absolutely excellent. We always do our best to be responsive and flexible to our client's requests. It would be a delight for us to help out at some stage in the future, should the need arise. Thank you once again.


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Review from J L (Friend of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are professional and friendly. All needs are met and the girls go above and beyond their daily duties.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write such a positive 5 star a review for us, it's very much appreciated. It is really good for us to hear that you have said our team go above and beyond as well as being professional and friendly. We do our best every day. Thank you once again.


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Review from Kate C (Daughter of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We very highly recommend this company. We couldn't be happier with the service provided - from initial contact to, most importantly, the care provided. All the carers who have helped my mother have been excellent. It would honestly be difficult to fault them. Unique have been careful to ensure that
where possible, and allowing for days off, my mother has the same carer every day, which is very reassuring for her. My mother now regards this very kind carer as a trusted and reliable friend, in fact she says she 'deserves an MBE'.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write in with such a positive 5-star review. We are delighted to receive such amazing feedback on the service which we are providing to your mother. We know that it is so reassuring for you to have such a reliable and trustworthy service and the fact that it is working so well provides us with continuing confidence that we are making a difference in her daily life. This is the kind of feedback that other potential clients would love to read. Thank you once again.


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Review from Deborah F (Next of Kin) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique senior care provides an exceptional service. The care understanding and genuine nature of the carers is second to none. The company has made an amazing contribution towards my neighbours (next of kin) life. I would not hesitate to recommend unique senior care to any person/ family in need of
professional support.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to write with such positive feedback. We are delighted to hear that we have made such a positive impact and that you would highly recommend our services. Our focus is on ensuring every client has the best quality service and it is clear from your comments that we have done just that. Thank you once again.


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Review from Suzanne H (Daughter of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and professional company. Very happy leaving the caregiver in charge of care for my mam. My mam is happy and comfortable, has shown a great improvement since receiving care. I'd gladly recommend this company without hesitation.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for giving us an across the board five star review. We are delighted to read that you have mentioned the improvement in your mam since we have started and also that you would recommend our service without hesitation. It means a lot to us - Thank you once again.


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Review from Alice G (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the carers from Unique Senior Care who visit my dad highly enough. They all have such a lovely positive attitude and not only cover his everyday needs like cooking, shopping, cleaning and personal care but always find different ways to brighten up his day. He now has tomato plants
growing on his balcony. Also when he has become unwell they have responded quickly and sought help appropriately when needed. They have even connected him to Zoom meetings with us so we can all see one another’s faces as visits have been difficult during the pandemic.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for sending in such wonderful feedback. This paints the perfect picture of what we do and it is heart-warming to read the details you have written about your Dad. Our staff really do try to go the extra mile to enhance all of our client's lives, and this is a shining example. We are delighted that you are delighted - thank you once again.


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Review from Robert D (Son of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home help that has been provided has been great and has been flexible enough to change the amount of cover needed when Mum needs. The help has been organised well so that they do shopping, taking Mum to doctors appointments. I would recommend this company to anyone.

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Review from Sue E (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would absolutely recommend Unique Senior Care. The office manager and staff go out of their way to make sure you have the right carer to meet your needs, they listen and keep in touch. The carers we have are wonderful, they do all that is needed and more in a very professional and respectful way.
They are a pleasure to have in the house.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to send in such wonderful feedback. We are delighted to read that our team have taken the time to understand your needs and match you with the perfect team. We know that the team members really enjoy their time with you too. Thank you once again.


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Review from Terence V (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is excellent.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for writing to homecare.co.uk to share your opinion that our service is excellent. We are really pleased to read this. Thank you once again.


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Review from Joyce B (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers are very professional in looking after us and we cannot praise them enough. Five-star treatment - what more can I say.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for your 'five star' feedback. We are delighted to hear that our team of Caregivers are delivering against our promise of being the best. Thank you.


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Review from Brenda A (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful when information is required. Friendly and cooperative.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to send us 'five star' positive feedback. It is lovely to hear that our team have been very helpful. We do our best to communicate at all times. Once again, thank you.


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Review from Linda T (Daughter of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Unique Senior Care. They offer a very professional care service for my mother of 94 years of age, but also at the same time offer a personal service. The manager and staff of the Knowle Office always take my mother's needs into account and go above and beyond to adhere to her
care needs. Each carer has their individual care strengths and gives a personal touch to my mother. My mother suffered from covid through January and with their care, she was able to stay at home and not have to be admitted into hospital.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to submit such positive feedback. It is very satisfying for us to think that we were able to keep your mother at home throughout her bout of Covid. We do really focus on ensuring our care and support reflect the needs of our clients and so, I’m delighted to hear that our team went above and beyond. Thank you once again.


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Review from J M (Client) assisted by family/friend published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and friendly staff.

Reply from Philip Maundrill, Director at Unique Senior Care Solihull

Thank you for taking the time to provide us with a clean sweep of 'five star' feedback. It's really nice for us to read that you are happy with our service and that you feel we have matched you with a professional and friendly team of Caregivers. Thank you once again.


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Review from E M (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than satisfied. Will recommend it to anyone.

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Review from Audrey M (Daughter of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care have a great team approach to providing care at home. We were listened to regarding our needs and concerns about having carers coming into the home. Each carer that provided the support we wanted/needed, did so in a professional and timely manner, respecting Mum's wishes and environment.
I would like to thank Unique Senior Care for their time, professionalism and care.

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Review from Jessie D (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be very happy to recommend Unique Senior Care to give care to anyone who needs care and affection

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Review from Judith F (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, friendly staff. I could not manage without them now.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Unique Senior Care Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Unique Senior Care Solihull is calculated as follows: ( (147 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care Solihull is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Katie

Katie

Job Title: Registered Care Manager

Katie is the Registered Manager and responsible for our Care Quality Commission (CQC) Outstanding rated service in Coventry.


With over 17 years of experience in the nursery and elderly care, Katie left school and worked in an early years’ nursery.


Sadly, her grandfather was diagnosed with vascular dementia so Katie helped her grandmother provide care and support for him – whilst also working at the nursery. After he passed away, she realised that she would like to make a full-time career in elderly care and joined Unique Senior Care as a carer.


With no qualifications, Katie was identified as a potential ‘leader of the future' and joined our talent development programme which provided her with a wide array of training and support. She is currently working towards her Level 5 in Leadership and Management in Health and Social Care.


Katie lives our ethos and vision and values always seeking to put ‘People above all else’ – whether that be our clients, their families or her colleagues. She says “the part of her job that she enjoys most is meeting new and existing clients to see what we can do to enrich their lives and see the outcomes that we can achieve for them”


Outside of work, Katie has an 18 year old daughter and she loves going on holiday and exploring new places.


Lynne

Lynne

Job Title: Care Supervisor

Lynne works as a Care Supervisor in our Solihull office alongside Debbie our Registered Manager.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care Solihull to verify any information. View our terms and conditions. Unique Senior Care Solihull has a Platinum Service – more info.