Unique Senior Care Solihull

1584-1586 High Street, Knowle, Solihull B93 0LF
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9.9 62 Reviews
  • Unique Senior Care Solihull, Solihull
The Solihull branch of Unique Senior Care has been rated Outstanding by the Care Quality Commission (CQC) in August 2021.

Unique Senior Care are the only home care provider in Solihull to be rated outstanding – CQC’s very highest rating.

The Solihull branch of Unique Senior Care provides outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

It is a fully regulated service, as recognised by the Care Quality Commission (CQC), with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. Unique Senior Care Solihull designs personalised care plans to meet all clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All their Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Solihull, Hockley Heath, Henley-in-Arden, Balsall Common and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

Care Provided by Unique Senior Care Solihull

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Katie Dean and Charlotte Thompson (Registered Manager)

Funding & Fees Guide for Unique Senior Care Solihull

  • Prices
  • Hourly Care (min 1 hour per visit).


    Mon to Fri - 8am and 8pm - £41.00 per hour
    Mon to Fri - 8pm and 8am - £42.00 per hour
    Sat & Sun - 8am and 8pm - £43.00 per hour
    Sat & Sun - 8pm and 8am - £45.00 per hour.


    Sleep over rate between 10pm and 7am £275.00 per night.
    Companionship support or respite – all services, but off peak £75.00 per booking - Service must be a 2½ hour period not starting before 10am and finishing no later than 4pm


    Live In Care - £1,785 per week
    Live In Respite, Palliative or Complex care - £2,100 per week
    Couples Live in Care - £2,240 per week
    Couples Live In Respite, Palliative or Complex care - £2,485 per week.


  • At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards. Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile) For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.


Unique Senior Care Solihull Reviews (62)

Total of 62, showing 61-62
9.9

Unique Senior Care Solihull has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years. Over all time Unique Senior Care Solihull has 62 reviews.

Overall Experience

  • 56
  • 6
  • 0
  • 0
  • 0

Date Published

62
15
24
28
34
Overall Experience  Overall Experience 4.0 out of 5

Carers are generally excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Unique was incredibly attentive to our needs. They made sure to arrange regular care assessments with us to keep up to date with the care my Stepdad needed. Staff were always incredibly caring and could be trusted. My stepdad's caregiver in particular, always went above and beyond expectation. Would
definitely recommend Unique.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Unique Senior Care Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Unique Senior Care Solihull is calculated as follows: ( (147 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care Solihull is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2021

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Katie

Katie

Job Title: Registered Care Manager

Katie is the Registered Manager and responsible for our Care Quality Commission (CQC) Outstanding rated service in Coventry.


With over 17 years of experience in the nursery and elderly care, Katie left school and worked in an early years’ nursery.


Sadly, her grandfather was diagnosed with vascular dementia so Katie helped her grandmother provide care and support for him – whilst also working at the nursery. After he passed away, she realised that she would like to make a full-time career in elderly care and joined Unique Senior Care as a carer.


With no qualifications, Katie was identified as a potential ‘leader of the future' and joined our talent development programme which provided her with a wide array of training and support. She is currently working towards her Level 5 in Leadership and Management in Health and Social Care.


Katie lives our ethos and vision and values always seeking to put ‘People above all else’ – whether that be our clients, their families or her colleagues. She says “the part of her job that she enjoys most is meeting new and existing clients to see what we can do to enrich their lives and see the outcomes that we can achieve for them”


Outside of work, Katie has an 18 year old daughter and she loves going on holiday and exploring new places.


Lynne

Lynne

Job Title: Care Supervisor

Lynne works as a Care Supervisor in our Solihull office alongside Debbie our Registered Manager.