Right at Home (Oxford)

Oxford House, Suite 5/6, Parkway Court, John Smith Drive, Oxford Business Park South, Oxford OX4 2JY
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10 34 Reviews
  • Right at Home (Oxford), Oxford
Right at Home's Oxford branch is dedicated to providing high-quality care and support to improve clients' and their families' quality of life.

The agency tailors their care service around clients' wants and needs, whether it's watering the plants or get out and about to socialise.

Great emphasis is put on finding the right staff, whose training is on-going, to ensure high standards and flexibility.

Whether it's live-in care or specialist care, Right at Home can meet your needs and provide peace of mind to everyone involved.

Areas covered: Oxford, Kidlington, Abingdon, Headington, Cowley, Wolvercote, Summertown, Cumnor, Botley, Hinksey, Eynsham, Steventon, Wheatley, Charlton-on-Otmoor & Chalgrove

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Care Provided by Right at Home (Oxford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maria Alegria (Managing Director)

Funding & Fees Guide for Right at Home (Oxford)

  • Prices

  • Available on Request

Right at Home (Oxford) Reviews (34)

Total of 34, showing 21-34
10

Right at Home (Oxford) has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Right at Home (Oxford) has 34 reviews.

Overall Experience

  • 33
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Date Published

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Review from B W (Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire experience has been completely satisfactory. The company was helpful regarding starting and finished dates; every aspect was inspected and explained, and security - healthwise and daily living - was strict but not invasive. The carer was kind and efficient and she was an excellent cook who
made eating a pleasure. I feel much better after four weeks care.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for your kind review and for taking the time to provide feedback. Our carer enjoyed looking after you and is over the moon that you enjoyed her cooking!
It was our pleasure to care for you and we are happy we helped you recover from your fall. Really glad you are feeling much better now! With our love, Very Best Wishes.


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Review from F S (Daughter of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home Oxford have been wonderful in the time they have been providing care for my mother. All the carers we have had have been reliable, professional, and extremely caring. The management team has been excellent in contacting occupational therapists, GP's and District Nurses to help to ensure
that mum receives the external help she requires. They are also very good at liaising with the family regarding mum’s needs and care. I would not hesitate to recommend them to anyone in the Oxford area requiring care.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for such lovely feedback! It makes us so happy and is a true privilege to be able to support your mum and the family and to be able to make a positive difference! Our caregivers often make comments about how lovely the whole family is. I will pass on your wonderful comments to our care team.


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Review from S S (Son of Client) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home since April 2021. All their staff have been very kind, efficient and professional.
I have already recommended them to other people I know who are looking for carers. They have very good attention to detail and they told us about Assisted Living Allowance which was very good
of them.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to leave a review, your feedback is important to us and helps us improve in what we do.
It's fantastic to know that you are happy with our carers, your mum is a pleasure to care for and all our carers are very fond of her! I want to take this opportunity to thank you and your sister for being very supportive, it really helps us provide the best care we can to your mum. We always try to make a positive difference to the life of our clients and we hope that you feel we are achieving that. Thanks again for your lovely feedback.


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Review from Eileen B (Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the service provided by Right at Home (Oxford), the efficient management with a flexible approach has been very helpful. The caring staff are friendly, reliable and reassuring. They are able to carry out anything required in the home or personal care needed. I would
not have managed to come without them. The speed in which the firm reacted to the initial request to help was immediate and flawless.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to give such wonderful feedback. Our carers love coming to see you and your husband, they always mention what a nice couple you are.
Our objective is to make our clients happy and to support them the way they wish to be supported. It makes us (carers and management team) extremely happy that you feel well cared for.
Thanks again for your valued feedback.


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Review from K B (Daughter of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A couple with no knowledge of care bought a franchise and are appalling at communications, plus they employ staff with no background and do not train them adequately. I do not recommend this organisation to anyone.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

We are sorry that you felt dissatisfied with our service. We pride ourselves on delivering the highest standard of care to each and every one of our clients. Unfortunately, as we tried to communicate on several occasions, there were a number of reasons why our CareGivers (all of whom complete a comprehensive training programme when they join us), could no longer continue providing care for your father. If you would like to discuss this in further detail, please don’t hesitate to call our office on 01865 988899.


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Review from Pat L (Niece of Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from our first meeting with Right at Home (Oxford), we felt confident and felt comfortable. We started with them straight away, and things went from strength to strength. We couldn't have been happier with their service.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you for taking the time to provide feedback on our service. It was a pleasure to look after your Aunt. We hope she has settled well and feels fully supported now after moving to a care home. Our very best wishes to your Aunt and the whole family.


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Review from K G (Daughter of Client) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say... it's a professionally run company. The carers all work together as a team, they are all very friendly, and nothing is too much bother. They get Dad to help with little things like washing up and get him to help make his tea. They have worked with me to make sure his care package is
what we asked for, especially continuity, which was very important to him and myself. Any problem is referred to the management team for actioning promptly. The ability to access the daily electronic log remotely via the app on my phone to review the events of the day gives me peace of mind.

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Review from S S (Daughter of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service you give to my dad. He is very happy with all the carers that go into see him. They let us know of any problems, and also if they have had a laugh or a joke with my dad, which is lovely.

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Review from Doreen C (Daughter of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Oxford) - the company was totally professional from the outstart. They came to meet myself and my mother (as Dad was in temporary rehab) to discuss the needs of my father. There was copious amounts of paperwork as expected. They have been outstanding in all aspects of care. At last
we have a regular carer who is respectful, wonderful basically. We cannot praise this company enough. They have given my father a new lease of life. He is so happy to welcome his carer as previously was very upset. He is kept very clean and all aspects of his care is brilliant. They also respect my mother's home and work with the family.
If you need care I would not hesitate.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for your lovely comments. Our carers love coming to visit and care for your dad, the whole family is so lovely. I will pass on your comments to his carers, it will make their day to know their contribution is making a difference to his wellbeing. Thanks again.


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Review from D H (Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are always punctual and jovial. They cheer me up and help as much as they possibly can in their time.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to write a review for us. Our carers love coming to visit you and we are so happy we cheer you up!


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Review from J T (Wife of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband gets such good care, and he enjoys their visits to help him in the morning - wash, shower, dressed, also in the evening to get ready for bed; they are so kind.
So pleased we found this company.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to write a review for us, we very much appreciate your feedback.
It is our carers' pleasure to care for your husband and we are so happy he is enjoying our visits!


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Review from R J (Son of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has a great team of carers, who are both kind and thoughtful. Mum is very pleased with the help that they provided during their 4-times a day visits.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you very much for taking the time to give a review, we value your feedback. We are glad your mum is happy with the care our carers provide for her. They all love coming to visit and do the best they can for your mum to feel comfortable and well cared for. Thanks again.


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Review from Ruth A (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first contacted them the management team were generous with their time and did their utmost to ensure that the arrangements for my mother’s care were designed specifically with her wishes in mind. She was delighted with the personal service they provided and I found their support
invaluable. The managers and the carers were cheerful, kind and compassionate. When my mother was admitted to the hospital, her carer stayed by her bedside and was able to assist with her care as well as providing companionship.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

We all very much enjoyed caring for your mum and dealing with the whole family. We are extremely pleased that our contribution and support made a difference to the family too. Thank you so much for your very, very kind words.


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Review from G M (Daughter of Client) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother needed extra care needs following a prolonged period in hospital recently. Since Right at Home took over her home care she has progressed very well. This is due to the excellent, caring and professional team looking after her, for which I am very grateful. My mother also speaks very
highly of the dedicated care that she receives.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

We are so pleased your mum has progressed very well. She is such a character, all our carers have fun with her, and we hope we bring a smile to your mum's day every time we visit. Thank you very much for your very kind words.


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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Right at Home (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Right at Home (Oxford) is calculated as follows: ( (75 Excellents x 5) + (1 Goods x 4) ) ÷ 76 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Oxford) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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