HadiCare, 79-81 Lingfield Drive, Alwoodley, Leeds, West Yorkshire LS17 7HF

Review from J O (Daughter of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience

We have been using Hadi Care Services for Mum since the end of November 2023 and it has been such a weight off my mind having found a company, that has taken the time to understand Mum's needs and match a carer who has perfectly gelled with Mum. She feels like a part of the family and has adjusted to

mum's ways and is very flexible. The latter has certainly given me and my family peace of mind knowing that when we are not there, Mum is safe, happy and cared for. Mum has late-stage Parkinsons and also gets confused too, the carer takes it all in her stride treating Mum with dignity and respect as well as gentleness and care.
The company are professional and transparent and I know I can contact them if we need to change or swap shifts and I will get a quick response. I would not hesitate to recommend them.

Reply from Mohammed Sadique, Founder at HadiCare

Thank you so much for your kind words. I am so pleased that we have been able to give you and your family peace of mind regards Mum's care. All our staff love looking after Mum and thank you so much for making us feel a part of your family. We look forward to delivering brilliant care to Mum.

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Review from Noreen R (Daughter of Client) published on 21 June 2024
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Overall Experience

Just don't know where to start from day 1 of my mum's care has gone above and beyond. From the management to delivering care, everything has been on point. They deliver inclusive and person-centred care, and any changes they let me know. Office staff are extremely friendly and kind. I live in Lancashire,

so I'm quite far from my mum, but having HadiCare keeps my mind at peace as I know my mum is in safe hands. Absolutely recommend HadiCare.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you so much for taking time out to give us feedback, it means everything to us and our staff that we are going above your and Mum's expectations. Thank you for your support and kindness.

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Review from Menelva I (Daughter of Client) published on 16 May 2024
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Overall Experience

My mum has been with HadiCare for around 3 years, the care that she has received from the staff is outstanding and amazing, the staff are very attentive to my mum and very compassionate. The staff that work with Mum are very understanding of her health conditions. The office staff are always available

when I have called with any questions and concerns and they have always solved the issues effectively. I would recommend HadiCare to anyone requiring care

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you so much for your kind words and for the brilliant feedback. Thank you for welcoming us and making our carers feel a part of the family. We love supporting Mum and all the staff are always looking forward to seeing her. Thank you again.

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Review from Susan S (Sister of Client) published on 9 May 2024
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Overall Experience

The service given by HadiCare to my 71-year-old brother, who has learning difficulties, is way beyond what I could have hoped for.
They treat him with dignity and sensitivity as if he is a relative and part of their family.
I trust them completely with his welfare and judgment of his day-to-day life.

They always go the extra mile to see that he is happy.
Thank you so very much, Hadicare.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you so much for your kind words and support, all our staff love supporting your brother and we feel very lucky to be given the opportunity to help him live his life to the fullest. You both are very much part of the Hadi Family!

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Review from Q I (Mother of Client) published on 16 January 2024
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Overall Experience

Hadi care only care for money. They don't bother about clients' emotional support. They only get in touch with me when they don't receive money. When I try to ring them they never answer the phone. They never have the right support for my son. After a very long time, we found only one person was able

to handle my son. Hadi Care got rid of him without discussing with me or informing me. Please please never choose Hadi care. They don't care. They are rubbish. They are so useless. I am so sick of them.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Hi, Thank you for taking the time to share your experience as we take all feedback very seriously. I am really sorry that you were not informed as you were away on a family holiday. Hadi Care did not get rid of the particular staff that you are referring to as they had handed in their resignation and unfortunately we cannot both control or dictate this as everyone has the right to make this decision according to their own personal circumstances. We were not given any indication or had any prior information that this would happen. In regards to only getting in touch with money, the invoicing software that we use sends out automatic reminders to unpaid invoices after a certain period has lapsed. Hadi Care has never been about the money as you witnessed yourself when we out of our choice took your son to his favourite football stadium all expenses paid on his birthday as a surprise. Once again, we are very sorry that you feel the experience did not meet your expectations.

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Review from A K (Son of Client) published on 19 September 2023
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Overall Experience

In general, my mother has high standards. She is genuinely surprised by the quality of care provided by HadiCare. As her son, I can confirm HadiCare will go the extra mile to assist and try to accommodate my mother's needs.
The ethos at HadiCare is set by the director and manager, however, all of

the staff, the carers and office staff have their own expertise that makes HadiCare processes run smoothly and efficiently. Highly recommended.

Reply from Katie Miller, Marketing Assistant at HadiCare

Thank you for your review! We love supporting your mother and will continue to meet and exceed her expectations. Take care.

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Review from A D (Stepdaughter of Client) published on 18 September 2023
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Overall Experience

I'm extremely happy with the service from HadiCare. Carers and office staff are kind, understanding and caring. We recently had a situation where my family member was unwell and the carer called an ambulance, packed her a bag, and locked up the house when she was taken to hospital. The managers contacted

me with great sensitivity and remained in contact with me throughout the day. Happily, my relative was discharged the same day and HadiCare made sure she got a visit that evening. All staff consistently show great care, concern and support. Hadi Care offers an excellent, flexible and reliable service and are kind and friendly. I live away and it is so reassuring to know that my relative receives such good care.

Reply from Katie Miller, Marketing Assistant at HadiCare

Thank you for your feedback, we're so pleased that you feel reassured when you live away. Your loved one is receiving the brilliant care they deserve and always will!

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Review from R H (Son of Client) published on 27 July 2023
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Overall Experience

All staff were attentive and caring. My parents enjoyed their visits. I'm very grateful for their time. I felt a lot more relaxed knowing that my parents were being helped with respect and dignity. Thank you to all that attended and all back at the office.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you for your feedback, we really enjoyed supporting your parents and we wish you and your parents all the best for the future.

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Review from R S (Husband of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

Excellent reliable service. Everyone turns up on time. Sometimes times need to change as of emergencies and Hadi Care acknowledges that.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you for your kind words and look forward to continue supporting you both moving forward.

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Review from S N (Daughter of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience

Hadi Care provided care during the days and nights for my dad. We had several carers going in and they were all excellent. They were friendly, very experienced, calming, reassuring and treated Dad like their own family would like to be treated. They were als supportive to us as a family, including the

management team. They were available at short notice and always stepped in when we needed their help. We couldn't have asked for more the whole team are like family members to us.
Unfortunately Dad passed away recently and since that, Hadi Care, all staff and management have continued to support the family offering bereavement support, which has been a big help, support and comfort to us.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you so much for your kind words, it has been a pleasure supporting your Dad, he was loved by all the staff. Thank you for all your continuous support and for trusting us.
We at Hadi Care wish you all the best.

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Review from Adam D (Client) published on 24 January 2023
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Overall Experience

The carers go the extra mile, to make you feel relaxed, comfortable and safe while care is delivered to you.
From office staff to individual care staff, Hadi Care is a family oriented, professional care company, that cares about what service it provides to its customers.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you Adam for your kind words and thank you for being kind to our staff.

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Review from Gordon N (Son-in-law of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience

We have used Hadi Care several times in the past to provide night sitters for my father-in-law who has dementia plus several physical issues and they have all been absolutely lovely and have become firm friends with him. Over the last month, due to being left without a carer by the 24 hour care provider,

Hadi Care have immediately responded and provided 24 hour care with only a few hours notice and also provided carers over Christmas to help us out after again being left without care by the 24 hour care provider with only 2 hours notice. Hadi Care have been life savers for our family, all their carers have been patient, empathetic, friendly and calming. The manager at Hadi Care has really performed miracles to provide such a service at such short notice and at such a difficult time. I would highly recommend anybody looking for carers to contact Hadi Care as their first choice and if they provided 24 hour carers we would change providers to Hadi immediately.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you Gordon for the lovely words and thank you for making our carers feel so welcome.

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Review from Maysa K (Sister of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience

One particular carer is one of the most experienced that looks after my brother. He is extremely reliable, always on time, and is prepared to extend his visit to ensure all necessary care has been completed. I believe he goes "that extra mile" to ensure he is happy and safe, and comfortable. He is the

most caring person whom I fully trust.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you for your kind words; it really means a lot!

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Review from Anwar A (Son of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience

After looking after my father who was bed bound we as a family decided to get help as his needs were more complicated. Hadi Care came round and put myself and the rest of the family at ease with their professionalism, experience and advise. They were culturally and sensitivity aware of our needs and

this showed in every aspect of how they cared for my father and treated him with respect and love.
I can honestly say the staff treated my father as though they were caring for their own parents. Even towards the end of life for my father, the care was done with so much thought for my fathers wellbeing.
from the bottom of our hearts thankyou so much Hadi Care for helping us.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you so much for your kind words, it was very refreshing to see how you all supported your father, he was a very lucky man. Thank you and wish you all the best!

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Review from Hilda O (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience

Changed to Hadi Care in October 2021. I have been extremely impressed by the care I have received. My Carers are lovely, regularly going over and above my Care Plan. The Management have been very responsive to my requests, dealing with them promptly and professionally. The most important thing to me

is continuity of care and I now have this with a regular Carer for my home care visits and another for my Social Time and Hospital appointments.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you for the lovely words, its been a pleasure supporting you and look forward to supporting you in the future.

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Review from Erica W (Daughter of Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

Excellent responsive service, My dad's needs are fully met. Carers are great with him.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you for taking time out to review us, it is very much appreciated.

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Review from Lynda G (Relative of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

I cannot recommend this service highly enough, everybody has been so helpful and caring throughout the time they were looking after my cousin. They really made a difference to her quality of life. She really enjoyed the visits every day.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you so much for your kind words, we wish you all the very best.

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Review from Marjorie A (Client) published on 27 January 2022
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Overall Experience

Very satisfied.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you for taking time out to review us.
Warm Regards.

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Review from Zameena K (Daughter of Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience

We switched care providers after being let down by our previous provider. Hadi Care was recommended by friends. Very pleased that we went with them. They took on board all our concerns and put a care plan into place that suited our needs. The carers go above and beyond to make sure Mum is comfortable

and well looked after. It's very refreshing to see a care company going that extra mile to make sure the client is number one priority. The carers take time to make sure everything is done correctly and always consider Mum's needs. Nothing seems to be too much of an ask and they're always friendly and make Mum feel at ease. The transition from providers has been great. The administration side of things has also been great, good communication with the office and any queries and concerns are dealt with efficiently. I would definitely recommend to anyone.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you so much for your lovely words, our carers love supporting your mum and thank you for making our carers feel welcome!

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Review from Mei W (Daughter of Client) published on 20 September 2021
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Overall Experience

I am very happy and satisfied with my mother's carers provided by Hadi health care team. The carers have been very caring and kind toward my mother. They always treated Mum with dignity and respect. My mother is very happy with the carers.

Reply from Mohammed Sadique, Registered Manager at HadiCare

Thank you very much for your kind words and thank you for being so kind to our carers.

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