Our services start from £24.84 per hour.
Dale Care - Middlesbrough has a Review Score of 7.8 (7.750) out of 10, based on 2 reviews in the last 2 years. Over all time Dale Care - Middlesbrough has 3 reviews.
Review from Geoffrey T (Client) published on 20 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Carol Jackson, Marketing Manager at Dale Care - Middlesbrough
Thank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted that you have received this. We will pass this on to the staff. Thanks again Dale Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P M (Client) assisted by family/friend published on 3 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Carol jackson, Engagement Manager at Dale Care - Middlesbrough
Thank you for your review. We do take comments seriously and this has been passed to the Registered Manager and Operations Manager. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from William B (Son of Client) published on 28 November 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Carol jackson, Communications Manager at Dale Care - Middlesbrough
We take our reviews seriously and would really appreciate discussing this in more detail. Could you please email me carol.jackson@dalecare.co.uk?
Thank you
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.8 (7.750) out of 10 for Dale Care - Middlesbrough is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.250 for Dale Care - Middlesbrough is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Dale Care - Middlesbrough is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 May 2024
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Job Title: Operations Manager
Joined: 2014
Katie Clarke is a remarkable professional who has been an integral part of Dale Care since 2014. Her journey began as the Registered Manager for the Teesside region, where her extensive knowledge and experience in the field of care management shone brightly.
Katie’s commitment to excellence and her unwavering dedication to the well-being of service users led to her recent promotion. She now serves as the Operations Manager for Dale Care Middlesbrough & Hartlepool Domiciliary Care. In this pivotal role, Katie oversees the operational aspects of the company, ensuring that our services run seamlessly and efficiently.
Her compassionate nature is evident in the way she manages her team. Katie encourages and empowers them to provide the highest quality of care to our service users in the Teesside area. Her leadership fosters a nurturing environment where compassion, professionalism, and excellence thrive.
Katie’s journey from Registered Manager to Operations Manager exemplifies her passion for making a positive impact on the lives of those we serve. We are fortunate to have her guiding our teams, and her unwavering commitment continues to elevate the standard of care we provide.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care - Middlesbrough to verify any information. View our terms and conditions. Dale Care - Middlesbrough has a Platinum Service – more info.
