Mainstay Trust

Pavillion 6a, Moorpark Court, 35 Dava Street, Govan, Glasgow G51 2JA
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2 Reviews
  • Mainstay Trust, Glasgow
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Care Provided by Mainstay Trust

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Mainstay Trust Ltd
  • Person in charge
  • Marion McKnight (Manager)
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Mainstay Trust Reviews (2)

Over all time Mainstay Trust has 2 reviews.

Overall Experience

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Date Published

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Review from Mhorag F (Sister of Client) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Fragmented staff, who had to bring in another care provider to do personal care. Was supposed to be on a temporary basis, still doing it two years later.
Staff members have no empathy or compassion, do as little as they can get away with.

Reply from Monique McCalman, Director at Mainstay Trust

1 - Social Work assessment that changed the structure of support to this person, not the organisation . 2 - Concerns about this service user are regularly raised by our employees, to Social Work (lead agency) as well as notifications of concern to the Care Inspectorate (regulation agency). We feel these comments are not reflective of the service we offer and provide this service user.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela H (Mother of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Had a follow-up call from the Mainstay Trust operations manager, due to the social worker contacting her. Was absolutely appalled at her attitude and level of customer service. Almost every question I asked was answered with I don’t know! After relating that I wasn’t really satisfied with the answers
I got, she suggested I may like to try another service provider if they could not meet my son's needs.
Good to know after 16 years that is how much clients are valued.

Reply from M McCalman, Director at Mainstay Trust

This review is not reflective of the services we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Date: 24 Oct 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Mainstay Trust

What Type of Services does Mainstay Trust offer?

Mainstay Trust offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mainstay Trust to verify any information. View our terms and conditions. Mainstay Trust has a Basic Service – more info.