Alina Homecare Bristol North

Ground Floor Office, Clifton Rugby Football Club, Station Road, Bristol BS10 7TT
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9.8 52 Reviews
  • Alina Homecare Bristol North, Bristol
Alina Homecare Bristol (North) provides high quality domiciliary care to people living in Bristol.

This includes Bishopston, Clifton, Coombe Dingle, Cotham, Filton, Henbury, Henleaze, Horfield, Redland, Sea Mills, Sneyd Park, Southmead, Stoke Bishop & Westbury-on-Trym.

Dedicated and caring staff deliver quality, bespoke care with respect.

Home care services include help washing and dressing, meal preparation, household chores, companionship, shopping, social activities and palliative care.

Home care clients include adults with dementia, physical disabilities, sensory impairment or those who need some assistance with daily tasks or getting out in their community.

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Care Provided by Alina Homecare Bristol North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Butler (Branch Manager)

Funding & Fees Guide for Alina Homecare Bristol North

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bristol North Reviews (52)

Total of 52, showing 1-20
9.8

Alina Homecare Bristol North has a Review Score of 9.8 (9.823) out of 10, based on 27 reviews in the last 2 years. Over all time Alina Homecare Bristol North has 52 reviews.

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Review from Katie Y (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been very responsive to my parents' needs and provided a high level of care and supervision of that care. We have had a very personalised approach and genuine commitment to providing the best services for my parents. I feel that my parents are in very safe and professional hands.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review on our services. We are so happy that as a family you know your parents are in safe and professional hands. We are so proud of our staff and we will continue to provide a high level of care and support.


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Review from Sue L (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who lives alone has used Alina Homecare for over a year. The carers have been extremely professional and friendly. The office staff are very quick to reply to my emails and adapt to last-minute requests all the time. Over the last few days, Mum became quite ill and before being taken to the hospital,
the carers changed the usual visiting schedule and came in several times a day to check on her, calling the doctor and finally an ambulance when they felt it was needed. As Mum lives alone, Alina Homecare has given me such peace of mind. I know Mum has been well looked after. I can't thank all the staff enough. I highly recommend Alina Homecare to anyone who needs care and support.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you very much for your review, this means so much to us to know Mum was well looked after and both you and Mum had the support you needed. I will pass on to our lovely care staff your kind words. We really are blessed to have such wonderful staff here in North Bristol and such wonderful clients.


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Review from R S (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Home Care North Bristol are a really great team of care providers. Their communication is excellent and they demonstrate a genuinely person-centred approach. The office team were great when we needed help and with getting care organized at a really tricky time. They came to see us and talked us
through everything and they were always on hand to answer queries by phone (at all hours). The carers were calm, kind, efficient, considerate and cheery. They looked after Mum (and the cats!) so well and they supported Mum to live in her own home for as long as she could. They made a huge difference to her quality of life, allowing her to be as autonomous as possible in the face of ever-encroaching Parkinson's Disease. Thank you all.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, our carers are very fond of Mum and they miss visiting her. We are so happy we were able to support Mum and yourself at a tricky time. I will pass on your kind words to our carers. North Bristol is a very dedicated team and we are very proud of our staff.


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Review from J K (Son of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the team at Alina were simply outstanding. Right from the get-go, communication was always brilliant and everything was set out in clear and simple terms which was greatly appreciated as there were a lot of plates spinning in our lives at the time when we first approached them. The
carers were lovely and very understanding towards my mum's needs and we always felt as if we were in safe and capable hands.


Alina's carers primarily visited mum during the daytime but after a particularly arduous stretch in the hospital, we took advantage of their 'live-in carer' service. This was brilliant and much-needed! As was typical, everything was arranged very efficiently and the carer herself was an angel. Mum sadly passed not so long ago. Whilst it still hurts to think that she is gone, I am genuinely grateful to the team at North Bristol Alina for caring so brilliantly for my mum as I am sure they made a hugely positive difference to her quality of life in her final months.


Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a lovely review and rating, we are so glad we as a team were able to make life easier for both Mum and family. Mum will be missed by our lovely team of carers.


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Review from David M (Son of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care company that actually CARES. The manager is excellent and goes above and beyond to support her clients and their families. The contrast between this company/branch and many of the others is stark. So many are just not interested and seem desensitised to the human element of care; the
management hides behind rules and regulations. In comparison, the manager is incredibly responsive and adaptable, and her team is skilled and experienced. My dad recently died and I don't know what we'd have done without them in those last days. The support was truly remarkable. I highly recommend Alina Care Bristol North.

Reply from Sally Butler, Branch Manager at Alina Homecare Bristol North

We are most appreciative of this review and your kind words about our responsiveness and overall approach. It was a privilege to support your dad. We have shared this review with the Team. Thank you once again.


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Review from Donna M (Sister-in-law of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing regarding the home care service my relative is receiving from Alina. We are all impressed with the support from everyone involved at Alina. The assessment process was arranged very quickly, was very smooth, sensitive, professional and thorough. One member of staff in particular was just
so reassuring. Carers (mainly two in particular) were identified for my sister-in-law that have built a fantastic relationship and are always very thoughtful and kind. She really values their care and support. Initially she was receiving 3 visits a week. Soon after this needed to be increased to every day and then twice a day. This was all managed so well by the team and the same care workers have remained involved. The consistency of both carers and the timing of visits has been fantastic.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your kind review, we are so glad we can support your sister-in-law. Our carers enjoy visiting her and have built such a wonderful rapport with her. Our office staff are very highly trained to support both families and clients, to make it a smooth transition.


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Review from Caroline H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and co-ordinator at Alina (north Bristol) were always kind and very quick to respond when required. I couldn't have asked for more from them both.
All carers who attended my dad were very very kind and had a special bond with him and he always had a good relationship with them all.
I can't
praise all at Alina Homecare enough.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, we all loved your dad very much and it was a pleasure to have cared for him till the end. I will pass on your kind words to our fantastic team of carers.


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Review from Charles H (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been providing carers for my mother for over a year now. We have had some challenges during this time but Alina have listened to our needs and concerns and have responded with very helpful solutions.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review, we are so happy that Mum and family feel fully supported now and in the future. Our staff are always happy to visit Mum and have built a great rapport with her and family.


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Review from Roy M (Husband of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare was recommended by a friend, we had a visit from one of the carers who after a discussion she suggested a certain member of the staff and she has been very pleasant and conscientious. My wife seems very happy in her company.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review; we like to think our staff are always well suited to our clients and we are so happy that your wife feels happy with our carer and is able to access the community with her.


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Review from Gillian B (Daughter of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina are caring for my mum and dad and are doing a wonderful job. As a family, we have built strong relationships with the carers, co-ordinator and manager. This ensures we are all working together to provide the best care. They are the first to notice any changes and report them back to us. We love
the app and find it reassuring to know how the shift is going. The carers are there and we know Mum and Dad are being looked after as individuals with their wishes listened to. Always willing to make changes and respond to our requests.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely, kind review; our staff are a very dedicated team and always puts our service users and families first. We are so happy that it gives you peace of mind with our app and that you can see things live as they occur. We are always happy to accommodate any changes and requests. we will pass your review on to our carers.


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Review from C D (Son of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the staff have formed very positive relationships with Mum and give her all the support and company she needs. Mum looks forward to their visit and it has a positive impact on her mood and wellbeing. The management team are also very flexible and offer understanding and support when
changes are required. Thank you Alina. My only issue is value for money. As Mum’s care needs increase I fear we will have to look to another care supplier who are more affordable which I don’t want to have to do.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your kind review. We are so pleased that our visits have such a positive impact on your Mum's mood and well-being and you find our service so flexible and our management so supportive. We will continue to work with you to make sure you have the best possible care for your mum. We will share your kind words with your Mum's carers.


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Review from Helen B (Wife of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the management and especially the carers to be excellent. I can’t really say if it’s value for money as I don’t have anything to compare it with but we are getting excellent service and the carers are great.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for choosing Alina Homecare as your first care company, we are so happy you are happy with our services. We are very lucky to have such a fantastic team of carers and we are grateful that you feel the same. We always feel as management we are there to support the family as well as our clients.


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Review from Freddi B (Wife of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although initially I was unsure, Alina have proven to be very supportive and provided generally excellent care.
Where I have been unhappy with a carer they have replaced them immediately.
I would recommend Alina to anyone with caring needs.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for you review, we always like to feel we are supporting our clients as well as their families. Our carers are all highly trained to our clients care needs and are given update training on a regular basis.


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Review from Theresa T (Niece of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to book a live-in carer for my aunty - after looking through the local agencies and checking all the CQC reports I contacted Alina Homecare, and the manager was absolutely amazing and not only was she able to give me all the information I needed she was also friendly and reassuring - she went
over and above and due to her manner, I was pulled to book Alina Homecare over any others that I had phoned.
The carer commenced and after a little shaky start was amazing and would do anything asked of her always with a smile - including drinks for visitors.
My recommendation though would be to have clear expectations of support needed and what is ‘paid for’ through initial discussions and then ongoing discussions with carer and their line managers as at times this could be a little blurred and both my aunty and the carer could be left frustrated
I know this can be hard when this is a first-time booking but ongoing reviews and talking is important to ensure needs are met and fair.
Highly recommend Alina Homecare.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a lovely review, we are very proud of our services and always thrive on such wonderful feedback.
We always take everything on board when feedback is received. Our staff are highly passionate about care and doing their absolute best for our service users.
Thank you again.


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Review from G Y (Sister-in-law of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alinacare has been vital in keeping me in touch with an emergency crisis with my sister-in-law who was taken to hospital on Dec 27th 2023 and remains there to date.
The manager has shown such kindness and care for her, far above the normal call of duty, and my sister-in-law has always spoken highly
of the lovely girls who have helped her in her flat over the past few years. My hope is that a new extended care plan can be arranged when she is discharged from hospital

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review - it is without doubt our pleasure to support our clients and family members.
Our carers are always willing to go the extra mile to ensure our clients and families are happy with our services.


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Review from Jane W (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with Alina Homecare Bristol North. I was looking for a company to cover the daily breaks that live-in carers have, Alina came to the rescue at very short notice and were the only company who were able to cover all the days I was looking for. Mum has been assigned a very small team
of lovely carers and I can tell that she enjoys their visits. The visit reports are very detailed and are really useful. Everyone is friendly, approachable and professional, any requests are dealt with promptly and efficiently and nothing is too much trouble. It's a huge relief to know that Mum is receiving first class care. I cannot praise them highly enough and have no hesitation in recommending them. Thank you!

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely kind review. We are always happy to support our clients families as well as our clients to build such a great rapport with all. Our carers are trained to the highest standard and are a fantastic team. We are so glad you are happy with our support.


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Review from Rebecca A (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her incredible team looked after my parents for a number of years before they sadly passed away within two years of each other.


The care and compassion they both received was second to none. I live in London and work full time and I was only able to visit my parents every few weeks.


I was given very regular updates both by phone and email to let me know how they were doing.


I truly believe that the team went over and above their duties and it made me feel very happy that they were so well cared for.


I would happily recommend them to anyone who needed care for their elderly relatives.


When both of my parents passed. The girls came to say goodbye on their final journey and it warmed my heart.


A truly wonderful team of staff.


Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for such a heartwarming review. We care so much for our clients and it's a pleasure to have known both Mum and Dad.
They were such a lovely couple with a great sense of humour. Our staff are such a fantastic team that we are very proud to have here at North Bristol.


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Review from Nick X (Son of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina has been caring for my mum for about a month now. I know that the demand for carers exceeds the supply right now, but there has never been a problem accommodating changes in her regular schedule or arranging additional visits when needed, even at fairly short notice. They mostly assign my mum
the same carers, allowing her to build up a relationship with them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your review. Our carers are very fond of your mum and enjoy visiting. We always try to accommodate when we can, and we are so happy that you and Mum are happy with our support.


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Review from S S (Wife of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is going smoothly since we increased the hours of your employee.
Hopefully she can stay with us as we really think she is good.
Thinking of the future we are going to need extra care and at this stage we do not know if perhaps the NHS might help us out.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for you feedback, we are happy things are going well with your care worker and we will be sure to pass on such a positive review.


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Review from Michael H (Son of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina's all-round service continues to be excellent. We have been using them for a year now, and they have been extremely good in all areas, especially recently given the changing needs of my mother.
They remain excellent in terms of quality care and backup. Spend a lot of time ensuring that the relationship
between my mother and carer is strong and are very good listeners. Their flexibility has been a particular stand out recently as my mother's needs have been changing frequently, and because they take a strong interest in her, they are able not only to provide the care she needs but also advice on the best solution for my mothers needs in the near to medium term. Their app, which reports on all aspects of every carer visit, provides not only information on how the patient is doing but also special requirements to help improve the quality of life for the patient.
Put simply, without Alina, Mum would not be enjoying the high quality of life she has now.
Great job to all the team.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your review; we are so glad that we are able to support not only your mother but you as a family.
I will send your lovely feedback to our team of excellent carers.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Alina Homecare Bristol North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Alina Homecare Bristol North is calculated as follows: ( (131 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 158 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bristol North is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Sally

Sally

Job Title: Branch Manager

“Hi, I’m proud of the work that our team do, delivering excellent personalised care services to local people in our community”


Frequently Asked Questions about Alina Homecare Bristol North

What Type of Services does Alina Homecare Bristol North offer?

Alina Homecare Bristol North offers Home Care.

How many Carers does Alina Homecare Bristol North employ?

Alina Homecare Bristol North employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bristol North to verify any information. View our terms and conditions. Alina Homecare Bristol North has a Platinum Service – more info.