Alina Homecare Bristol North

Ground Floor Office, Clifton Rugby Football Club, Station Road, Bristol BS10 7TT
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9.8 52 Reviews
  • Alina Homecare Bristol North, Bristol
Alina Homecare Bristol (North) provides high quality domiciliary care to people living in Bristol.

This includes Bishopston, Clifton, Coombe Dingle, Cotham, Filton, Henbury, Henleaze, Horfield, Redland, Sea Mills, Sneyd Park, Southmead, Stoke Bishop & Westbury-on-Trym.

Dedicated and caring staff deliver quality, bespoke care with respect.

Home care services include help washing and dressing, meal preparation, household chores, companionship, shopping, social activities and palliative care.

Home care clients include adults with dementia, physical disabilities, sensory impairment or those who need some assistance with daily tasks or getting out in their community.

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Care Provided by Alina Homecare Bristol North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Butler (Branch Manager)

Funding & Fees Guide for Alina Homecare Bristol North

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bristol North Reviews (52)

Total of 52, showing 21-40
9.8

Alina Homecare Bristol North has a Review Score of 9.8 (9.823) out of 10, based on 27 reviews in the last 2 years. Over all time Alina Homecare Bristol North has 52 reviews.

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Review from D S (Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have given my overall experience as excellent since there is no other way to describe the service I have received since carers have visited me on my return home. My appreciation of the help that I have received is true of each and every one of the carers who have visited me. I can only express my
sincere thanks to Bristol North Alina Homecare and all members of the Alina team.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for a fantastic review, we are so pleased that your experience with North Bristol has been very positive. Our care team enjoy supporting you too.


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Review from J E (Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe respected and relaxed with the carers who are professional warm and friendly. My carers understand my complex diet and help me manage it. They are always willing to help with any task large or small.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review, we have a great team of carers who enjoy supporting you. Our staff are always willing to ensure our clients are safe and respected at all times. Thank you.


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Review from C B (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was initially reluctant to have visits but now realised how useful they are and enjoys them. The team have been fantastic as we, the family, navigate this new part of our lives. They have been extremely adaptable and flexible as we have to change and respond to Mum’s evolving needs. We find the
detailed updates on the app as to what has happened during the visit very useful as it allows us to follow up on issues raised either as the family or updating the team at Alina. With the team at Alina, we feel we’re all doing our best to fulfil Mum’s wishes to stay at home as long as possible, whilst being safe and cared for.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for a great review, we are so glad you are happy with our services and that Mum is enjoying seeing her carers daily.
We will continue doing our best for Mum and continue to support you as a family.


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Review from A B (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both managers and all of the carers have made a difficult time much easier. The managers have always responded quickly and efficiently to the many changes in Mum's care needs. The carers are fantastic with Mum and reading their detailed real-time notes on the app is very reassuring (and helpful). The
care, support and understanding given by all have been outstanding. They were recommended to us and I would definitely recommend them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a great review we are so happy that you as a family are now able to be at ease knowing your mum is being supported by such a fantastic team of carers. We are always at the end of the phone.


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Review from Claire S (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed a live-in carer to enable him to live at home as were his wishes. I contacted Alina Homecare Bristol North who assessed him in the care home he was in, and were able to provide us with a male live-in carer as Dad requested. The carer was excellent, Dad trusted him from the start and
Dad's best interests always prevailed. We needed extra care as Dad's condition deteriorated and the manager provided this within 24 hours. We received excellent care from the team, the manager was always available and so helpful and all of the extra carers that came in were brilliant. Unfortunately Dad passed away not long after coming home but his last days were comfortable and peaceful and where he wanted to be. I cannot thank the Bristol North team enough, nothing was too much trouble and they provided an excellent service. I would thoroughly recommend them.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Bristol North

Thank you very much for taking the time to give this positive review. We are so pleased you found our live-in care to be of such a high standard and that we met your father's needs over all the time we were involved. Our managers and their teams pride themselves on providing a very responsive service and it is heartwarming to hear your feedback. The team felt it was a privilege to care for your father - we will pass on your comments to all involved in his care.


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Review from Judy S (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used Alina Homecare for a very short time as Mum was taken ill and went to hospital.
In the short time we used them they were excellent, did exactly what was required.
If we find ourselves in the position of Mum returning to her home I would have no hesitation to use them again. I have and
will continue to recommend Alina as I could not fault them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for taking the time to write a lovely review, we are happy to know your mum was happy with the care she received.


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Review from F W (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really glad we chose Alina Homecare after my mother was released from hospital after a hip operation aged over 85. Nothing prepared us for what was needed and the whole system is very disjointed and hard to navigate but Alina Homecare responded with professional courtesy and flexibility at all times,
prompt responses to queries and possibly most valued from my own remote position, excellent levels of information in addition to a much appreciated level of care that has brought her to the position today where she can respond to questions on her health with: 'good, thank you'. No hesitation in recommending to others.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for a lovely review, I will pass this on to our caring team who make every day possible. We just enjoy making lives better and happier thank you again.


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Review from Michelle C (Friend of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has been amazing. They took care of my elderly friend like she was part of their family, even dropping in from time to time when passing. The service they provided was second to none, this helped her keep complete independence, and the communication was brilliant. I really can not fault
them. I highly recommend them to anyone looking for extra support for a loved one. I would definitely use them myself in the future should the need arise.
Thank you so much to all your team; you are one in a million.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely comments. We really appreciate the feedback, and we are so happy we were able to help support her till the end.
I will pass on these kind words to the team.


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Review from Julia B (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than satisfied with the care given to my mum over the past few months. All the carers have been extremely kind and helpful and my mum is really happy with the care she receives. They are always cheerful and polite and provide an essential contact that my mum needs.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

We cannot thank you enough for such a wonderful review of our amazing care team, it is a privilege to care for your mum. I will certainly pass your lovely review on to our staff here at North Bristol.


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Review from E H (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina provide an attentive personal care service for my elderly mother. All the carers are kind, friendly and work hard to make sure my mother is well looked after on each visit. Daily visit times can be varied, and irregular, sometimes due to staffing changes, but which I realise can happen with any
care company. Overall, I am reassured that Alina are providing an excellent care service.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

thank you for your review, we are very proud of our staff at North Bristol. I know they enjoy visiting mum very much. I will pass on your kind review.


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Review from Jo S (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has had carers from Alina Bristol North for the past few months and they have been friendly and lovely staff. Mum is really happy with them coming into her home and although she doesn't like her loss of independence, she is happy with them caring for her. They have twice reacted quickly when
they found my mum ill and stayed with her til I got to her. The app works well too so I can see in real-time what has happened on visits.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave us a review, we are so grateful for your feedback and very glad you are happy with the care provided to your mum. Thank you for choosing Alina Homecare North Bristol. I will pass this on to our wonderful carers.


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Review from G M (Nephew of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been the model of courtesy, kindness, great advice, and care. We needed immediate help for my uncle and Alina Homecare stepped in without delay. The transformation has been immediate and really encouraging to witness. I visited after only three care sessions and he was
already brighter, happier, and more able to cope by himself. The carers are all very professional and have treated my uncle with the utmost respect, friendliness, and calm. The app is easy to use and reassuring to read about the visits and his progress. Highly recommended.

Reply from Kelly Norman, Regional Director at Alina Homecare Bristol North

Thank you so much for your feedback on the service your Uncle is receiving from us at Alina Homecare. It is wonderful to read of the impact it is having in such a short space of time.


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Review from Heather W (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that visit my dad have been kind, friendly, and caring. After an illness and a stay in hospital, Dad has four visits a day including help with getting in and out of bed, personal care, meal prep, and supervising medication. My dad can be quite set in his ways but all the carers have won
him over and he looks forward to their visits! I certainly feel that Dad is well looked after and in the best care. The manager has always been easy to get hold of and even coordinated district nurse visits and arranged specialist equipment. I would thoroughly recommend the Alina team.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, all our carers enjoy visiting your dad and he is a pleasure to visit. All our carers have an individual side to them and bring out that at all visits. We look forward to continuing to work alongside you and your dad.


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Review from P C (Mother of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support from Alina Homecare has been extremely good - have been using them for 3 months now and my son seems very happy. I find the app they use very useful as I can always see when staff arrive and leave and they highlight any issues which is very reassuring. He is always treated with kindness.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave your positive words and compliments regarding the care provided for your son, we are very proud of our staff team and it's a pleasure to know he is happy. It really means a lot to our carers that we can pass on this wonderful feedback.


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Review from Anna K (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alina carers have offered my father regular morning and evening care and 3-hour sessions of domiciliary care. They are on the whole reliable, caring, prompt and attentive. They've got to know my father and have established a good relationship with him, about 4 carers a week visit. They follow my father's
care plan and routine well. There have only been a few problems with staff sickness and absence over the last 14 months. Overall my parents are happy with the care they receive, which has gradually increased in response to their needs over the last year.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your review, we are so proud of our care team here in North Bristol, it is a pleasure to support both your mum and dad and also support you all as a family. Carers enjoy visiting them and making a difference to their lives each day.


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Review from Rosemary S (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare took on the support of my mother at short notice when another agency withdrew from domicile support after many years of caring for my mother. My mother is bedridden and unable to do virtually anything for herself. We were worried about such a big change for her but from the outset, Alina
staff gained her confidence through their very caring approach. They have demonstrated over the last 9 months that we are right to have full confidence in them and we and my mother remain very happy with the high-quality service they provide. I have no hesitation in highly recommending them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave a lovely review about our fantastic carers. It is, without doubt, an absolute pleasure to provide this care for your mum and make a difference every day.


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Review from Connie R (Relative of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is an incredible team/company. Always provide the best care, respect, and dignity. Every staff member goes above and beyond to make a difference. The manager and also the care coordinator work around the clock to make sure staff are up to date and fully trained, keep us family members
up to date with everything that is going on, they are also hands-on and always out in the community making sure the standard of care is 110%; both are incredible members of Alina as is each staff member. Myself and my family are always so pleased that our family members are safe, happy and always smiling when a team member visits. Highly recommend.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review. All of our team in North Bristol have a collection of attributes that set them apart from everyone else, those qualities make a difference every day and we will continue to do our best every day.


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Review from Janet H (Daughter of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, adaptable providing very good carers throughout. Always answered queries quickly and followed up changes in our needs quickly. The carers were always cheerful and treated our mother with considerable care and always respect and dignity. We were so grateful for the help they provided and would
recommend them highly. Thank you so much.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you for your positive review and kind words on Alina Homecare North Bristol. It means a great deal to us that we have earned your trust and confidence. The staff and management have such fond memories of supporting your mother, thank you again for taking the time to complete this review.


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Review from Kate C (Friend of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 24-hour live-in carer is a wonderfully experienced, kind, and compassionate person, and having her there has enabled our friend to return home from hospital which was imperative for her - thank you.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you for your kind words. it is always great to hear that our live in carers are providing such quality care.


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Review from Joanna P (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were looking for a Care Agency to supply extra support for my Mother in Law who insisted she stay in her own flat and that she could arrange her own care when she was ready. My first impressions of Alina Care are all very positive. The Care Coordinator was extremely proactive and we soon decided
that Alina was the agency for us. The carers were not always made welcome by my Mother in Law but with perseverance, they are winning her over and she only this afternoon praised them to her son. She’s not always an easy person to deal with but already we’re seeing an improvement in the tidiness of her flat and her well being. Just having someone to come in every few days and sit and have a chat is making her life happier and that is all we want.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you for sharing your experiences with us. We are so pleased that you have gained reassurance and that life is getting better for your mother-in-law. Together we have been able to offer her support in a safe, effective and caring way, which is having a positive impact on her wellbeing.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Alina Homecare Bristol North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Alina Homecare Bristol North is calculated as follows: ( (131 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 158 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bristol North is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Sally

Sally

Job Title: Branch Manager

“Hi, I’m proud of the work that our team do, delivering excellent personalised care services to local people in our community”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bristol North to verify any information. View our terms and conditions. Alina Homecare Bristol North has a Platinum Service – more info.