Alina Homecare Bristol North

Ground Floor Office, Clifton Rugby Football Club, Station Road, Bristol BS10 7TT
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9.8 52 Reviews
  • Alina Homecare Bristol North, Bristol
Alina Homecare Bristol (North) provides high quality domiciliary care to people living in Bristol.

This includes Bishopston, Clifton, Coombe Dingle, Cotham, Filton, Henbury, Henleaze, Horfield, Redland, Sea Mills, Sneyd Park, Southmead, Stoke Bishop & Westbury-on-Trym.

Dedicated and caring staff deliver quality, bespoke care with respect.

Home care services include help washing and dressing, meal preparation, household chores, companionship, shopping, social activities and palliative care.

Home care clients include adults with dementia, physical disabilities, sensory impairment or those who need some assistance with daily tasks or getting out in their community.

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Care Provided by Alina Homecare Bristol North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Butler (Branch Manager)

Funding & Fees Guide for Alina Homecare Bristol North

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bristol North Reviews (52)

Total of 52, showing 41-52
9.8

Alina Homecare Bristol North has a Review Score of 9.8 (9.823) out of 10, based on 27 reviews in the last 2 years. Over all time Alina Homecare Bristol North has 52 reviews.

Overall Experience

  • 44
  • 8
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Date Published

52
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Review from Carolyn J (Wife of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is absolutely brilliant. The office staff are a pleasure to work with, as well as being flexible and supportive. The carers are unfailingly cheerful and enthusiastic, and really interesting company for my husband whose dementia now otherwise makes conversation difficult. Everyone who
has come has been very professional and extremely kind. I would give them six stars if I could. Highly recommended.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you so much for your amazing review. We can't thank you enough for your kind words. We are so proud of our care team and really pleased that you have had such a positive experience.


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Review from Nick T (Son of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina is very friendly and approachable with great communication. They really care about my mother, even though she can be difficult, they don't give up and strive to accommodate her needs. From time to time my mother has needed emergency treatment meaning their booked times needed to be changed with
little notice. They never complain and quickly re-organise visits to suit the revised needs.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave us this amazing review. It has made our day!


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Review from Yvette G (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceeded all my expectations, after months of caring for my Mum's ever-changing diminishing condition full time, my own family, work and coronavirus; I engaged the help of Alina Homecare. The best thing I could have done, now I have peace of mind that all of my Mum's needs are met, the staff go above
and beyond their call of duty. Every single member of staff has been absolutely fantastic, so professional, kind and caring. My Mum after being reluctant to accept help initially is now enjoying every day.

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Review from S R (Son-in-law of Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is very quick to respond to our ever changing needs. They are very flexible and nothing seems too much trouble.

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Review from E K (Daughter of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina has been an excellent choice for live-in care for my mum. I am reassured to know that my mum is happy with her care and the staff are very considerate to her needs. I would thoroughly recommend Alina.

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Review from Janet H (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives great support, enabling him to get out and complete the activities he enjoys. His carers have taken time to get to know him and have adapted their approach to his particular needs. Communication with the family has been good and it's reassuring to know that he is receiving the support
we planned.

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Review from Susan S (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and competent.
Willing to do anything needed.
Flexible and friendly.
Would and have recommended this company to relatives and friends.
Pleasant and obliging to me and my mother.
Keep in good contact.

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Review from Rebecca A (Daughter of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living remotely from my parents it was imperative to find a care agency that was perfect for my parents. After much research, my brother and I chose Alina Homecare. The manager and her team have been absolutely fantastic and better than I could have ever imagined. The kindness and care that they show
both of my parents who can be difficult at the best of times is heartwarming. Nothing is too much trouble. They do everything I would expect and always go the extra mile. Taking my mum to the dentist, hairdresser and to the supermarket to do their weekly shop. When I visited my parents before I hired Alina, I was horrified by how they were living and frankly very sad and feeling guilty about living 130 miles away. What a difference a year makes. The house is clean, the beds are regularly changed, the fridge is clean and full of edible food. I could go on. I am regularly contacted by the manager and given updates about how they are getting on. 5 stars from me.

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Review from T P (Son of Client) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, the staff at Alina have been most painstaking to ensure our mother has had exactly the care and attention she needs and mums health and demeanour has been improved no end as a result. We are delighted with the services provided and hope they can continue as long as she requires.

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Review from J L (Son of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after extremely well by her carer. She was never late and always friendly. I felt secure knowing that Mum has someone friendly to be with. The carer was never fazed.

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Review from V H (Daughter of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care for my mother has been very good. I am always notified of any problems and the care staff are respectful and caring. Occasionally when a problem has arisen, this has been promptly sorted by our co-ordinator. Our co-ordinator has also offered sound advice and solutions to
problems on several occasions.

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Review from V T (Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very intelligent and professional both the management and carers. The price is satisfactory (although homecare is expensive per se)

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Alina Homecare Bristol North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Alina Homecare Bristol North is calculated as follows: ( (131 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 158 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bristol North is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Sally

Sally

Job Title: Branch Manager

“Hi, I’m proud of the work that our team do, delivering excellent personalised care services to local people in our community”


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