Esteemed Life Care Preston

151 Garstang Road, Fulwood, Preston PR2 3BH
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9.4 48 Reviews
  • Esteemed Life Care Preston, Preston
Esteemed Life Care – Preston is your honest, home-grown quality care provider with a combined 30 years of experience in providing outstanding care for the people of Preston and the surrounding areas.

They offer numerous care services, from domiciliary care, dementia care, supported living and much more.

Esteemed Life Care’s expertise on a range of care services gives an advantage in providing a truly personalised and exceptional experience to the clients. This means they continuously assess clients’ needs to provide the best possible care, which includes Live in Care, 24 hours support, overnight; and also helping to support life after time spent in the hospital. They cover all aspects of the client’s life with all round, day-to-day housework around the clock.

Esteemed Life Care believes ‘home is where the heart is’, and is committed to delivering a high-quality care service in the comfort of the client’s own home. They are very passionate in making a big difference to hundreds of people throughout the region.

Esteemed Life Care – Preston offers:

• Free care assessment within 24 hours of an inquiry

• The Care Match system is designed to find the client's perfect care companion

• An outstanding 99 per cent care visit attendance rating

• All Esteemed Care staff are fully-trained, highly-qualified expert care companions

• A diverse range of care services to cater for every client and their needs

• A truly personalised care plan – with continuous assessment to ensure the care companions are fully supported

Reading this is the first step on the path to peace of mind. When someone signs up to Esteemed Life Care, they're not just another client, they're part of the family.

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Care Provided by Esteemed Life Care Preston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Irvine (Senior Care Coordinator)

Funding & Fees Guide for Esteemed Life Care Preston

  • Prices

  • From £25.00 per hour

  • We recommend a discussion, consultation before we can quote for the service, as each individual's needs are different.

Esteemed Life Care Preston Reviews (48)

Total of 48, showing 21-40
9.4

Esteemed Life Care Preston has a Review Score of 9.4 (9.406) out of 10, based on 26 reviews in the last 2 years. Over all time Esteemed Life Care Preston has 48 reviews.

Overall Experience

  • 34
  • 11
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  • 1

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Review from D D (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are friednly and helpful. They make sure my husband has had lunch and is ok when they leave him.

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Review from A B (Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is good and the carers are excellent.

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Review from J R (Husband of Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friednly team, sometimes language can be a slight problem and can be the accuracy of time visits.

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Review from S M (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's ok, the company. Too many can't cook because they don't do it at home, nearly had cereal done in the microwave. They are getting to know what I need, like how I like my cuppa etc. So overall, not bad.

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Review from David N (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the beginning of my contact with Esteemed Life, care has been good. The carer and staff have maintained a high standard of care, respect, friendliness and professionalism. They are caring individuals who do a good job.

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Review from Carl B (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My complaint is that management is arrogant and very unprofessional. I waited for 1 day and no one phoned me. When I complained she said I have more important things going on. When I asked her not to send that carer no more she said okay, but then put him back on ignoring me again. She then asked carers
to phone me if I wanted care but when I complained she said, oh that should not be going on. She then said that they were wrong and had words with the staff but it turns out that she gave her permission in the first place. Most of the staff are great. You can try this company and if unhappy you leave.

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Review from M P (Son of Client) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging visits was very easy, management staff all very pleasant. Carers turned up when arranged and on the whole, did as requested and were liked by Mother. Did have a problem with one particular visit but spoke to management about it and assured it will be handled differently in future. We are about
to book again so that is the best recommendation.

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Review from James P (Husband of Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all very professional, respectful, efficient. Nothing is too much trouble. They go above and beyond to help. All the carers are a credit to the job. I can't speak highly enough of all the carers.

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Review from B F (Son of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started using Esteemed. Excellent staff, carers are all experienced and great office staff if you have any questions.

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Review from Sandra H (Daughter of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are respectful, caring, kind and lovely with Mum.
More communication would be helpful regarding bowels in particular.
Can't fault them overall.

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Review from S B (Wife of Client) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been excellent with my wife, treating her like a person, with dignity and is very supportive. She is great at what she does.

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Review from Nicky B (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know what we would have done without the support of the team at Esteemed Life. Our original care plan for my parents broke down at the last minute, and the team responded to our request for help immediately. Within just a few days we had carers in place. The situation with our parents is not
easy, with a lot of resistance to carers from our father, but Eesteened Life have worked so patiently, flexibly and supportively with us to find the right person and the right schedule, changing the times whenever we needed, and offering us thoughtful advice based on real depth of experience, to see what would work best for our parents. Our main carer is a lovely person, kind, warm, a gift for building relationships and has managed the seemingly impossible, to build a relationship with our father and take him out on trips which he really enjoys. Thank you for working with us in this way and for being alongside us on a difficult journey. It feels like it is more than a job, the team really care.

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Review from V W (Daughter of Client) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all carers. They are fantastic with Mum, with care and very positive chatting with Mum. They are brilliant at their job and would recommend them to anyone looking for carers.

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Review from Sheila C (Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive from the carers, always very friendly and helpful in everything asked to do.

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Review from Lucy E (Daughter-in-law of Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life Care was set up for my mother-in-law, who required 24-hour care. This was to ensure she was at home at the end of her life. Esteemed were in place from around Feb2021 until her passing June 2021.
We have used a number of different agencies over the last 14-months for both my mother and
father-in-law, but I must say, none compare to Esteemed.
I have worked with both the carers and office staff closely in which my mother-in-law was in the best of hands. The office staff were able to answer all my questions and update the system regularly due to the ongoing weekly changes.
For the carers, the majority provided excellent care, and those who were unsure, due to the ongoing changes that came with my mother-in-laws deteriorating health, were keen to please the family and interested in learning how to change the care requirements.
We are grateful for the care provided by all the carers as the situation would have been completely different/unmanageable without them.

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Review from Matthew L (Son of Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having numerous experiences with different care agencies (in my opinion) Esteemed are the best company we've worked with.
Esteemed have recently provided a fantastic 24hour end of life care service for Mum in her final few months, which enabled us to keep Mum at home throughout the pandemic; this has
enabled us to share those precious last months/weeks together, which is something we just couldn't put a price on.
I'll be the first to admit that as a family we set very, very high expectations on Esteemed throughout (as any family would - we all want the best for our loved ones) - Esteemed delivered and constantly adapted to any concerns we raised. So much so that we have now set up a care package for Dad, who has early-onset Alzheimer - we know Dad is going to be in the best hands.
Esteemed's definite USP is that if you pay for a 30-minute appointment - you get 30 minutes. This is invaluable and not something you'll get from all agencies (believe me).
Thank you, Esteemed!

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Review from Linda D (Daughter of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say a big thank you to you all for the care you gave my mum. Although it was only for a few days, I felt that I knew you all really well. You were so caring and I could talk to you all freely. The service both at the home and on the phone was professional. Thank you all once again.

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Review from F S (Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very kind, helpful and willing to do whatever makes me comfortable and meets my needs. Some are good at anticipating these needs. I always feel better after their visits when they have washed and dressed me for the day.

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Review from R S (Husband of Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exteemed Life Care - Preston have been very helpful to me and especially my wife who has terminal cancer. The staff are very willing to help, are cheerful and good at helping with everything from bed baths to simple bed making. They are very well trained. Esteemed Life Care = Preston are also very flexible,
even when I have had to cancel or re-instate visits when my wife is hospitalised.

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Review from D H (Daughter-in-law of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and compassion shown to my father-in-law by the carers that have visited us. They have all been kind, respectful and accommodating during visits, nothing has been too much bother. They have also been a great support to the family around and have looked after us too
during visits, whether it be making cups of tea or taking time to listen and talk. The management have also always been very helpful and extremely supportive. It has been so easy to contact them and when visits have had to be changed or we have required extra support, changes have been made very quickly.

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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Esteemed Life Care Preston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.406 for Esteemed Life Care Preston is calculated as follows: ( (81 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 155 Ratings = 4.406

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteemed Life Care Preston is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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