My Homecare Kingston

151 High Street, New Malden KT3 4BH
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9.9 47 Reviews
  • My Homecare Kingston, New Malden
At My Homecare (Kingston), they are driven by a deep commitment to making a meaningful difference in their local community. Their passion lies in delivering the highest quality care, easing the stresses and challenges of daily life while promoting the independence and well-being of their service users.

Their mission extends beyond care provision—they strive to combat loneliness, ensuring that every individual they support feels valued, respected, and connected. Many service users choose My Homecare (Kingston) because of their dedication to carefully matching carers with clients, fostering strong, trusting relationships, and maintaining consistency in care. Their carers not only support elderly individuals in retaining their independence at home but also build lasting bonds with families, becoming valued and trusted members of their support network.

They take great pride in the work they do and in the difference they make in the lives of their clients. Every member of their team undergoes a comprehensive induction program and participates in ongoing professional development. They are committed to supporting their staff in their personal and career growth, ensuring they consistently deliver care of the highest standard in full compliance with Care Quality Commission (CQC) regulations.

At My Homecare (Kingston), they love what they do, and they are proud of the care, support, and companionship they provide to those who rely on them.

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Care Provided by My Homecare Kingston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anjeong Lee (Manager)

Funding & Fees Guide for My Homecare Kingston

  • Prices

  • £29/hr on week days
    £29/hr on weekends

  • Double on bank holidays.

My Homecare Kingston Reviews (47)

Total of 47, showing 1-20
9.9

My Homecare Kingston has a Review Score of 9.9 (9.947) out of 10, based on 16 reviews in the last 2 years. Over all time My Homecare Kingston has 47 reviews.

Overall Experience

  • 43
  • 4
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Date Published

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31

Review from Adrian P (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I've received are incredible and the company and care they've provided for me since being discharged from hospital is second to none and the hospital I was discharged from could learn a thing or two from My Homecare Kingston. I fully recommend the company.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you for such a lovely review, we really do appreciate it.


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Review from A R (Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladies have problems due to the lack of time given to them. They all do an unbelievable job. They are quite marvellous.

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Review from Sarah P (Daughter-in-law of Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with our carers, he's a very friendly guy who supports my father-in-law. The service is very good and gives us a peace of mind. The company is outstanding and such a good value for money. The staff are such nice people and we appreciate every thing the company gives us.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so much for taking the time to share your experience of working with us and for trusting us with his care. Your father-in-law is such a wonderful gentleman, and it has been a true pleasure working with him. We will miss him greatly. Please do keep in touch and let us know how he is doing.


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Review from M P (Wife of Client) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the carers they are very cheerful and helpful. Excellent company My Homecare Kingston. All the carers are wonderful.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you for your wonderful review! We're thrilled to hear that you're happy with our team. Our goal is always to provide the best service with a smile and to keep our clients' families fully informed of any updates. We're glad we could provide the care and support that allowed you to take a break. We're always here to assist you again in the future.


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Review from N M (Client) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer.

Reply from Angela Lee, Director at My Homecare Kingston

Many thanks for your review and that we appreciate it very much!


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Review from Chris K (Grandson of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was discharged from the hospital in early May following a stroke and is living with dementia. Since then, we have had carers from My Homecare Kingston, and we are very impressed with their service. The carers are kind, reliable, and caring, always going the extra mile and asking if there
is anything else they can help with. We are grateful for their understanding and professionalism in our situation.
The lady manager is always helpful in responding to queries, and the coordinators regularly call to check if my grandma is okay and if there is anything they can help with. They also speak with my grandma and reassure our family regularly. This is one of the best services we have experienced, and I highly recommend My Homecare Kingston.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so so much for your kind and thoughtful review. Your feedback encourages and motivates all our caregivers to continue their hard work for our clients. Many thanks.


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Review from Matthew S (Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good. They help me with whatever I ask for.
Thank you.

Reply from Angela Lee, Director at My Homecare Kingston

Many thanks for sharing your experience with us. We appreciate your lovely comments.


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Review from Dorothy M (Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent. Thank you.

Reply from Angela Lee, Director at My Homecare Kingston

Dear Dorothy, thank you very much for your kind words. Your encouragement motivates us to continue providing the best comfort and assistance possible. We truly appreciate your good feedback.


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Review from G H (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good and always do excellent work, including everything I ask them to do for me.

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Review from M B (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been excellent, please keep up the good job.

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Review from Alan F (Client) assisted by family/friend published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with the care I'm receiving - top-notch.
The lady manager is very nice.

Reply from Angela Lee, Director at My Homecare Kingston

Dear Alan, many thanks for sharing your experiences from My Homecare Kingston. My sincere appreciation!


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Review from B S (Client) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very pleased with this service. She is a happy person who cheers me up. Lovely to get help and assistance in the house and it is a big help in my daily chores. I would say that she helps me a great deal in my daily chores. I look forward to seeing her especially as I am partially blind.

Reply from Angela Lee, Director at My Homecare Kingston

Many thanks, I really appreciate your lovely comments.


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Review from Kim B (Daughter of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers will come if we need them. They have been good to me and Mum. They are excellent. Thank you My Homecare Kingston.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so much, Kim, for your kind review! We are delighted to hear that you are satisfied with our services and having a great experience with us.


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Review from P R (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Kingston have supported me for several weeks now following a discharge from the hospital. The people who care for me are very hardworking and pleasant. They have offered suggestions to make my recovery more comfortable. They also assisted me urgently when my catheter broke. The organisation
is pleasant too.

Reply from Angela Lee, Director at My Homecare Kingston

Thanks very much for your kind review. We appreciate your thoughts and experience from us.
We will share your comments with our team.


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Review from Cheryl K (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been increasingly impressed with the service from My Homecare for my mother, who has vascular dementia and lives alone. I think the staff are hard working and caring and both Mum's carer and the Care Manager have been very reliable and helpful. The carer kept me well informed although there were
occasions where her communication was a bit confusing. The Manager has kept me well informed throughout and Mum's needs have been well catered for.

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Review from Avinash J (Daughter-in-law of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law's carer is very good, trustworthy and easy to talk to and friendly. If you say something to him to do he will listen to us. All carer team is good, always call to come to visit him to know about how he is doing.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you very much for taking the time to provide your kind feedback.


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Review from M W (Client) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regarding the carers, they are very polite and they are willing and happy to oblige. They are so good, thank you. They do whatever I ask. Thank you My Homecare, Kingston.

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Review from Sian W (Friend of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say how pleased we are with this care agency and the carers in setting up help for an elderly lady who is very used to being independent. In no time at all, the carers built a strong bond, and our friend's life has improved beyond measure with daily conversation and walks. I receive regular
updates from the agency, and we have worked together to evolve the cover of care in a very flexible way. I have found that nothing is too much trouble and that the carers go above and beyond. I wish my father had had the same quality of care when he was alive.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so much for your lovely review. We were privileged to be able to provide care for such a lovely lady! We will make sure these are passed on to our hard-working and amazing carers! I would like to let you know that this is our privilege to support people at home, and the carers from My Homecare Kingston endeavour to provide an excellent service. Your feedback and encouraging words make a huge difference to us. All the best to you!


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Review from S R (Daughter of Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and very caring and understanding. They always come on time and they send the same carer and not new carers every time and as a result, my mum is feeling very comfortable. This is a relief as we had bad experiences with other providers. My mum is very happy thanks to your providing system,
we are also thankful to management as there are very understanding and listen well which makes us feel heard. Thank you.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so much for your comments. "This made our day". I am glad to hear that you have had such a great experience working with the carers at My Homecare Kingston. If there's ever anything else we can help you with, please don't hesitate to let us know!


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Review from Angela H (Client) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is fine, I am helped by all.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for My Homecare Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for My Homecare Kingston is calculated as follows: ( (90 Excellents x 5) + (5 Goods x 4) ) ÷ 95 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Kingston is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for My Homecare Kingston

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Meet the Team (4)

Angela

Angela Lee

Job Title: Director/Registered Manager

Joined: 2019

Angela worked as a qualified nurse in an NHS hospital and has over 25 years of experience in the Health and Social Care sector. She is extremely passionate about providing personalized high-standard care and her expertise is care and compliance. Angela aims to continually review and improve the processes to ensure the most effective and efficient service is being delivered to her service users.


Han lee

Han lee

Job Title: Service Manager

Joined: 2019

I grew up in a church vicarage and studied at a Theological Seminary, shaping my life around church work. My passion lies in assisting elderly and vulnerable individuals in the community. Before joining My Homecare Kingston in 2019, I dedicated myself to helping those with learning disabilities, autism, and mental health issues.


My current focus is on supporting older people in the community, aiming to contribute to a positive change in the delivery of care. My ultimate goal is to ensure the highest quality of care for our clients, allowing them to maintain independence in their own homes for as long as possible.


I am deeply committed to the continuous training and development of our Care Professionals, empowering them to deliver the best service possible. At My Homecare Kingston, we share a common belief: the care provided should be of the standard we would want for our own loved ones.


Samantha

Samantha Bertuzzi

Job Title: Senior Care Assistant

Joined: 2020

In 2020, amidst the pandemic, I joined My Homecare Kingston as a Care Professional. Having spent over 12 years as an educational training coordinator in the RBK council, a redundancy became the catalyst for pursuing a more fulfilling career, and my interest in caring led me to this decision.


During the lockdown, I felt a strong desire to make a positive impact, and that's when a friend introduced me to My Homecare Kingston. Joining this amazing and supportive team exceeded my expectations, and working as a Care Professional has been incredibly rewarding.


Currently enrolled in a level 3 course, I am eager to progress to the role of Support Coordinator. While I still enjoy going out and visiting my clients, I have also gained insight into the additional work and commitment involved in ensuring our clients and Care Professionals always have the best possible experience.


Drilona

Drilona Vrapi

Job Title: Care Coordinator

Joined: 2022

I'm (Drilona Vrapi), and I've been happily working at MyHomecare Kingston since 2022. After studying Biology and Business Management, I gained experience as a senior carer and team leader, learning how to take care of people. Ongoing healthcare training ensures our team provides the best care.


My main role at MyHomecare Kingston is to ensure excellent care by collaborating well with our team. I have a genuine passion for helping people achieve their well-being goals, and I want our care to exceed the basics. I aim for a comprehensive approach that considers physical, emotional, and social well-being.


As Field Care Supervisor at MyHomecare Kingston, I apply my knowledge from studies and past roles to lead a team that not only provides excellent care but also contributes to the overall well-being improvement of those we care for.


Frequently Asked Questions about My Homecare Kingston

What Type of Services does My Homecare Kingston offer?

My Homecare Kingston offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Kingston to verify any information. View our terms and conditions. My Homecare Kingston has a Platinum Service – more info.