My Homecare Kingston

151 High Street, New Malden KT3 4BH
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10 49 Reviews
  • My Homecare Kingston, New Malden
At My Homecare (Kingston), they are driven by a deep commitment to making a meaningful difference in their local community. Their passion lies in delivering the highest quality care, easing the stresses and challenges of daily life while promoting the independence and well-being of their service users.

Their mission extends beyond care provision—they strive to combat loneliness, ensuring that every individual they support feels valued, respected, and connected. Many service users choose My Homecare (Kingston) because of their dedication to carefully matching carers with clients, fostering strong, trusting relationships, and maintaining consistency in care. Their carers not only support elderly individuals in retaining their independence at home but also build lasting bonds with families, becoming valued and trusted members of their support network.

They take great pride in the work they do and in the difference they make in the lives of their clients. Every member of their team undergoes a comprehensive induction program and participates in ongoing professional development. They are committed to supporting their staff in their personal and career growth, ensuring they consistently deliver care of the highest standard in full compliance with Care Quality Commission (CQC) regulations.

At My Homecare (Kingston), they love what they do, and they are proud of the care, support, and companionship they provide to those who rely on them.

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Care Provided by My Homecare Kingston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anjeong Lee (Manager)

Funding & Fees Guide for My Homecare Kingston

  • Prices

  • £29/hr on week days
    £29/hr on weekends

  • Double on bank holidays.

My Homecare Kingston Reviews (49)

Total of 49, showing 21-40
10

My Homecare Kingston has a Review Score of 10 (9.953) out of 10, based on 18 reviews in the last 2 years. Over all time My Homecare Kingston has 49 reviews.

Overall Experience

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Date Published

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31

Review from S R (Daughter of Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and very caring and understanding. They always come on time and they send the same carer and not new carers every time and as a result, my mum is feeling very comfortable. This is a relief as we had bad experiences with other providers. My mum is very happy thanks to your providing system,
we are also thankful to management as there are very understanding and listen well which makes us feel heard. Thank you.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so much for your comments. "This made our day". I am glad to hear that you have had such a great experience working with the carers at My Homecare Kingston. If there's ever anything else we can help you with, please don't hesitate to let us know!


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Review from Angela H (Client) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is fine, I am helped by all.

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Review from L B (Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are looking after me very very well. They do the cooking and shopping for me. They are part of my life and the carers have been helping me for more than 1 year. The manager is excellent, checking on me every time to see if I am ok. Many thanks.

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Review from John G (Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are excellent.
Nothing was too much trouble.
Thank you ever so much.

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Review from A M (Client) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The young lady who looks after me could not be better. She suits me down to the ground.

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Review from Lina A (Client) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have tried many care agencies outside the borough, but nothing like ‘My Homecare’. Their choice of outstanding carers and very helpful management. When a situation occurs, which is very unlikely, the agent will resolve it in no time.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you Lina for your review. We appreciate it very much.


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Review from Colin M (Son of Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Kingston provide a good standard of carers, they are loyal, helpful, trustworthy and reliable which is comforting in the knowledge he is in safe hands.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you Colin. We really appreciate your wonderful and kind words. We will continue to work hard to provide the very best care for your father.


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Review from Claire B (Wife of Client) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The pre-care assessment of my husband was carried out with sensitivity, competence and thoroughness. The carers have, without exception, reached a high standard and have quickly established a good and friendly relationship with us both. An excellent care provider.

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Review from S L (Friend of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has had carers now more than four months. I am very happy and impressed with carers from My Homecare Kingston. Communication with the manager is very easy and accessible. They were so supportive. They are providing all the information that they could. My Homecare Kingston has been extremely
supportive, respectful, understanding and efficient. They helped with showering, preparing meals, and shopping for her. The carers totally trustworthy, caring and reliable and never miss a planned visit. The team at My Homecare Kingston is excellent and goes the extra mile for my friend. I would certainly not have any hesitation to recommend their service to others.

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Review from Eva B (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More than happy with the carers who come for a couple of hours or so most mornings.

Reply from Angela Lee, Director at My Homecare Kingston

Many thanks for taking your time to write the review form. My Homecare Kingston team will be happy to read your comment and we will continue to deliver the best service for you.


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Review from Maureen B (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have my husband with his carers I am usually confident they will have a friendly and enjoyable time together. We always have the same carer which I think is very important. Although my husband's Alzheimer's means a severely affected memory, he does seem to realise there is some familiarity
about him. I couldn't have found a nicer friendlier person to leave my husband with. Whenever I contact My Homecare, Kingston they are so kind and caring.

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Review from Andy H (Son of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia, has been living with us, and has a strong dislike of showers. My Homecare Kingston helped us with giving her a shower every week. The carer was always on time, friendly, patient, sometimes under trying circumstances, and really helped us. The manager was also regularly in touch
to check that everything was ok. Very happy with My Homecare Kingston.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so much, Andy, for your lovely review note and we appreciate it very much. My Homecare Kingston team will be happy and your kind words are encouraging our team.


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Review from J H (Daughter of Client) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very high standard of care given. Reliable, friendly, treated my mother with respect and dignity. Nothing was too much trouble! I would highly recommend this company.

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Review from Akrima A (Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live with a very rare illness. I am a disabled person. Since I have carers from My Homecare Kingston, they are very reliable and I can trust them. They are coming to assist my two young children who need showering, hair wash, and preparing packed lunches and meals. My Homecare Kingston carers are
excellent and I can't praise them enough, and I feel so blessed and lucky to have found My Homecare Kingston.

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Review from R C (Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with My Homecare Kingston has been amazing. My Homecare attended my calls from the first day following moving down from Hounslow Borough Council to Kingston Upon Thames Borough Council. They provided the same carers always. The carers were so kind, caring and exceptional, as was the management.
I would highly recommend them to anyone looking for care for their loved ones and family. Their communication was outstanding and the management team ensure that I am kept informed. Thank you!

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Review from Adriana C (Next of Kin) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister needed 24-hour care, during the period, they have been professional, proactive and competent in every aspect of the care they've provided for my sister. I've been very impressed with the support given by the registered manager who is very experienced qualified nurse and her experienced team.
They have updated me every time from the beginning.
All their staff were so kind, bubbly and clinically knowledgeable, supportive and extremely competent until that my sister was transferred to another region. My experience with My Homecare Kingston and the team has been really supportive to ensure my sister must have appripriate care and support. I highly recommend My Homecare Kingston.

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Review from T K (Client) assisted by family/friend published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I had received was way above expectation. It was a short-term arrangement and I was looking forward to my morning 2 hour and evening 1 hour care. I received excellent personable care and I loved my warm, freshly prepared breakfasts and dinners. My carer kept my environment very tidy and clean.
She sorted my laundry out, took me out for walks and talked to me so I didn't feel depressed. Price is affordable. Thank you very much.

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Review from Steve B (Son of Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were blessed by having her looking after my 94-year-old mother. Her standard of care was off the scale. She was kind, loving and greatly experienced. Not only did she perform her basic duties well, she went beyond. She was amazing, using her nursing skills to help my mother recover.

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Review from J A (Wife of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using My Homecare for about 5 months now. It has made a huge difference to both my husband's and my life. Our carer comes in twice a week to help him shower and to change the bedsheets. What had previously been a necessary chore for him and me is now a high spot in the week. He looks forward
to her visits and it gives me welcome times space. An excellent service.

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Review from J S (Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed help with personal care. I telephoned my local social services for advice and was referred to a worker who gave me 3 agency names, address and charges - assuring me that all carers were trained and checked. I chose this one for immediate availability and acceptable charges. First visit to assess
(same day), then regular morning visits.
My carer is pleasant, caring and good at her job. No hesitation in recommending.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for My Homecare Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for My Homecare Kingston is calculated as follows: ( (102 Excellents x 5) + (5 Goods x 4) ) ÷ 107 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Kingston is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Han lee

Han lee

Job Title: Service Manager

Joined: 2019

I grew up in a church vicarage and studied at a Theological Seminary, shaping my life around church work. My passion lies in assisting elderly and vulnerable individuals in the community. Before joining My Homecare Kingston in 2019, I dedicated myself to helping those with learning disabilities, autism, and mental health issues.


My current focus is on supporting older people in the community, aiming to contribute to a positive change in the delivery of care. My ultimate goal is to ensure the highest quality of care for our clients, allowing them to maintain independence in their own homes for as long as possible.


I am deeply committed to the continuous training and development of our Care Professionals, empowering them to deliver the best service possible. At My Homecare Kingston, we share a common belief: the care provided should be of the standard we would want for our own loved ones.


Samantha

Samantha Bertuzzi

Job Title: Senior Care Assistant

Joined: 2020

In 2020, amidst the pandemic, I joined My Homecare Kingston as a Care Professional. Having spent over 12 years as an educational training coordinator in the RBK council, a redundancy became the catalyst for pursuing a more fulfilling career, and my interest in caring led me to this decision.


During the lockdown, I felt a strong desire to make a positive impact, and that's when a friend introduced me to My Homecare Kingston. Joining this amazing and supportive team exceeded my expectations, and working as a Care Professional has been incredibly rewarding.


Currently enrolled in a level 3 course, I am eager to progress to the role of Support Coordinator. While I still enjoy going out and visiting my clients, I have also gained insight into the additional work and commitment involved in ensuring our clients and Care Professionals always have the best possible experience.


Drilona

Drilona Vrapi

Job Title: Care Coordinator

Joined: 2022

I'm (Drilona Vrapi), and I've been happily working at MyHomecare Kingston since 2022. After studying Biology and Business Management, I gained experience as a senior carer and team leader, learning how to take care of people. Ongoing healthcare training ensures our team provides the best care.


My main role at MyHomecare Kingston is to ensure excellent care by collaborating well with our team. I have a genuine passion for helping people achieve their well-being goals, and I want our care to exceed the basics. I aim for a comprehensive approach that considers physical, emotional, and social well-being.


As Field Care Supervisor at MyHomecare Kingston, I apply my knowledge from studies and past roles to lead a team that not only provides excellent care but also contributes to the overall well-being improvement of those we care for.


Angela

Angela Lee

Job Title: Registered Manager

Joined: 2019

Angela has worked in a range of different settings within health and social care over the years. She plays a pivotal role in advancing our vision to deliver care of the highest standard across the New Malden community, throughout the Kingston and neighbouring boroughs. With a deep commitment to excellence, Angela is passionate about enhancing care quality and fostering happier, healthier communities through meaningful change.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Kingston to verify any information. View our terms and conditions. My Homecare Kingston has a Platinum Service – more info.