My Homecare Kingston

151 High Street, New Malden KT3 4BH
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10 49 Reviews
  • My Homecare Kingston, New Malden
At My Homecare (Kingston), they are driven by a deep commitment to making a meaningful difference in their local community. Their passion lies in delivering the highest quality care, easing the stresses and challenges of daily life while promoting the independence and well-being of their service users.

Their mission extends beyond care provision—they strive to combat loneliness, ensuring that every individual they support feels valued, respected, and connected. Many service users choose My Homecare (Kingston) because of their dedication to carefully matching carers with clients, fostering strong, trusting relationships, and maintaining consistency in care. Their carers not only support elderly individuals in retaining their independence at home but also build lasting bonds with families, becoming valued and trusted members of their support network.

They take great pride in the work they do and in the difference they make in the lives of their clients. Every member of their team undergoes a comprehensive induction program and participates in ongoing professional development. They are committed to supporting their staff in their personal and career growth, ensuring they consistently deliver care of the highest standard in full compliance with Care Quality Commission (CQC) regulations.

At My Homecare (Kingston), they love what they do, and they are proud of the care, support, and companionship they provide to those who rely on them.

Care Provided by My Homecare Kingston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anjeong Lee (Manager)

Funding & Fees Guide for My Homecare Kingston

  • Prices
  • £29/hr on week days
    £29/hr on weekends


  • Double on bank holidays.


Total of 49, showing 41-49
10

My Homecare Kingston has a Review Score of 10 (9.953) out of 10, based on 18 reviews in the last 2 years. Over all time My Homecare Kingston has 49 reviews.

Overall Experience

  • 45
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Overall Experience  Overall Experience 5.0 out of 5

These are excellent carers looking after my mother and supporting my father. They have, since starting the care, gone above and beyond their duties to help my family in every way. My mother is particularly difficult to deal with and they have helped with KP and council contact to sort medication requirements,
household cleaning/house requirements. They have kept in constant contact with myself to inform me of any problems and general updates. All around, they have been excellent.

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Overall Experience  Overall Experience 5.0 out of 5

The carer provided is very professional, kind and on time. I am happy to have a few hours break as the carer is trustworthy.

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Overall Experience  Overall Experience 5.0 out of 5

My carer is excellent - punctual, caring, kind and anticipated my needs. A considerate companion who helps me with anything I want. I am fortunate to have such good support, especially when recovering from COVID.

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Overall Experience  Overall Experience 4.0 out of 5

During this Covid19 pandemic, we are very thankful to have the quality carers from My Homecare Kingston to look after the lady of the house who suffers from MS and is bedridden. The professionalism showed by the two carers is of the highest quality and one can feel the love by the carers towards the
lady of the house. The commitment is really appreciated. I can highly recommend My Homecare Kingston to any prospective client. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

When my main assistant could not get back from Amsterdam in April, My Homecare stepped in and they were superb. I do not fit the mould. I need total personal care but I love being outdoors and seeing and doing things. They were happy to fit in with MY needs. In August my assistant went on holiday and
ended up having to self isolate so he was away for 5 weeks. The same carer came to our rescue again. He could not have been better. Prior to the lockdown we had already established a relationship because the same carer took me swimming every Thursday evening. They are totally reliable and I cannot recommend them highly enough. Thank you My Homecare.

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Overall Experience  Overall Experience 5.0 out of 5

My Homecare is very good. Nothing is too much trouble and she is very thorough.

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Overall Experience  Overall Experience 5.0 out of 5

Mum's carer is very pleasant. She makes sure Mum takes her tablets, makes her breakfast and dinner, makes sure she is showered, and has clean clothes. I cannot praise her enough. Don't know what we would do it we didn't have her as she takes the pressure off us.

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Overall Experience  Overall Experience 5.0 out of 5

My father is 92-years-old and my mother is 89-years-old. My mum is living with advanced Dementia and is no longer coping with basics/domestic chores such as cleaning, cooking, shopping and out and about. My father also has lots of issues with very limited mobility, so on, and he is unable to communicate
well as he has hearing problems. It has been extremely difficult to support my parent in my personal circumstances.
I feel so much better since I have My Homecare and I have someone in every day for both my parents. I was impressed by the consistent, excellent care provided by My Homecare (Kingston). They updated me on any issues or changes that they had noticed and identified or if they had any concerns. We do this by email or phone; I feel like we are working together. This was something which put my mind at ease.
The carers are thorough, and their caring approach, respect and attention to detail have helped, which my parents now feel much more comfortable; I can tell they are relaxed.
Knowing I am my sister have My Homecare on our side, especially in these unprecedented times, is very reassuring and supportive.
My sister and I are very happy and highly recommend My Homecare (Kingston) to anyone who needs care and support in their own home. Thank you very much for helping my parents.

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Overall Experience  Overall Experience 5.0 out of 5

My Homecare Kingston provided much-needed care and support for my mother who has been suffering from dementia. Carers are amazing. My Mum used to have so many different carers but now My Homecare Kingston has significant attention is focussed towards matching the right carer to my Mum. My father and
I are very happy. My father had a lot of difficult situations with previous carers from previous companies. The carers from My Homecare Kingston were quick to act on concerns and anything that we would like to discuss about care and support for my family. We can't speak highly enough of their care services and highly recommend.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for My Homecare Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for My Homecare Kingston is calculated as follows: ( (102 Excellents x 5) + (5 Goods x 4) ) ÷ 107 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Kingston is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Han lee

Han lee

Job Title: Service Manager

Joined: 2019

I grew up in a church vicarage and studied at a Theological Seminary, shaping my life around church work. My passion lies in assisting elderly and vulnerable individuals in the community. Before joining My Homecare Kingston in 2019, I dedicated myself to helping those with learning disabilities, autism, and mental health issues.


My current focus is on supporting older people in the community, aiming to contribute to a positive change in the delivery of care. My ultimate goal is to ensure the highest quality of care for our clients, allowing them to maintain independence in their own homes for as long as possible.


I am deeply committed to the continuous training and development of our Care Professionals, empowering them to deliver the best service possible. At My Homecare Kingston, we share a common belief: the care provided should be of the standard we would want for our own loved ones.


Samantha

Samantha Bertuzzi

Job Title: Senior Care Assistant

Joined: 2020

In 2020, amidst the pandemic, I joined My Homecare Kingston as a Care Professional. Having spent over 12 years as an educational training coordinator in the RBK council, a redundancy became the catalyst for pursuing a more fulfilling career, and my interest in caring led me to this decision.


During the lockdown, I felt a strong desire to make a positive impact, and that's when a friend introduced me to My Homecare Kingston. Joining this amazing and supportive team exceeded my expectations, and working as a Care Professional has been incredibly rewarding.


Currently enrolled in a level 3 course, I am eager to progress to the role of Support Coordinator. While I still enjoy going out and visiting my clients, I have also gained insight into the additional work and commitment involved in ensuring our clients and Care Professionals always have the best possible experience.


Drilona

Drilona Vrapi

Job Title: Care Coordinator

Joined: 2022

I'm (Drilona Vrapi), and I've been happily working at MyHomecare Kingston since 2022. After studying Biology and Business Management, I gained experience as a senior carer and team leader, learning how to take care of people. Ongoing healthcare training ensures our team provides the best care.


My main role at MyHomecare Kingston is to ensure excellent care by collaborating well with our team. I have a genuine passion for helping people achieve their well-being goals, and I want our care to exceed the basics. I aim for a comprehensive approach that considers physical, emotional, and social well-being.


As Field Care Supervisor at MyHomecare Kingston, I apply my knowledge from studies and past roles to lead a team that not only provides excellent care but also contributes to the overall well-being improvement of those we care for.


Angela

Angela Lee

Job Title: Registered Manager

Joined: 2019

Angela has worked in a range of different settings within health and social care over the years. She plays a pivotal role in advancing our vision to deliver care of the highest standard across the New Malden community, throughout the Kingston and neighbouring boroughs. With a deep commitment to excellence, Angela is passionate about enhancing care quality and fostering happier, healthier communities through meaningful change.