Eleanor Nursing & Social Care Ltd - Dorchester Reviews (6)
Eleanor Nursing & Social Care Ltd - Dorchester has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Dorchester has 6 reviews.
Review from Elizabeth P (Daughter of Client) published on 16 December 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Staff, according to Mum, are friendly and it's nice for her to learn
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
Thank you for sharing your feedback. We are pleased to know that the care provided has been friendly and supportive. Building positive relationships with clients is an important part of the service, and it's great to hear that these connections have made a difference. We also appreciate your suggestions for improvement and understand how consistency in scheduling is important. Your input helps us enhance the care experience, and we remain committed to providing attentive and compassionate support. Thank you for your trust and appreciation!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Y R (Client) published on 8 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
We are so happy to hear that you are pleased with the ongoing care your husband receives. Your kind words and willingness to recommend Eleanor Care to others mean a lot to us. We are committed to maintaining the high standard of care that you've experienced. If there's anything more we can do for you and your husband, please don't hesitate to reach out. Thank you for choosing Eleanor Care!
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Management
Treated with Dignity
Value for Money
Review from R L (Client) assisted by family/friend published on 18 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
Thank you so much for your kind words. We're delighted to know that our support has made such a positive impact. Your appreciation means a lot to us, and we're here to continue providing the care and assistance you need. If there's anything more we can do, please don't hesitate to reach out. Thank you for your trust and support!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P C (Client) published on 13 May 2024
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
Thank you for the lovely review! We're delighted to hear that you're satisfied with the service provided by our carers. Our team takes great pride in maintaining professionalism and delivering high-quality service and we appreciate your recognition of our efforts. It's truly our privilege to serve you, and we're committed to upholding these standards of excellence. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B T (Client) assisted by family/friend published on 9 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our service. Your feedback serves as a great source of motivation for our team. We're committed to maintaining the highest standards of quality and service, and we look forward to serving you again in the future. Thank you once again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D A (Daughter-in-law of Client) published on 30 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.4 (9.433) out of 10 for Eleanor Nursing & Social Care Ltd - Dorchester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for Eleanor Nursing & Social Care Ltd - Dorchester is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Dorchester is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
