Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Beacon Innovation Centre, Beacon Park, Camelot Road, Great Yarmouth NR31 7RA
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9.9 36 Reviews
  • Bluebird Care East Suffolk, Great Yarmouth & Lowestoft, Great Yarmouth
Bluebird Care East Suffolk and Great Yarmouth is a CQC registered, locally owned provider of quality home care and live in care services. They help customers stay in their own homes.

They are one of the leading homecare providers in the area and pride themselves on the provision of the highest quality bespoke care delivered by highly trained carers.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 30 minutes upwards, night care (sleep in and waking) to around-the-clock and live-in care.

Bluebird Care East Suffolk works closely with customers and their families in order to create individual care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

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Care Provided by Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deena Malvin (Registered Care Manager)

Funding & Fees Guide for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

  • Prices

  • Prices starting at £29.50 per hour.

  • We provide a full range of domiciliary care visits from 30 mins and above as well as day sits, overnight sleep-ins, waking nights and full-time live in care options. Hourly domiciliary visits are £29.50 per hour, with live in, waking nights and full-time live in care costs dependent upon the level of care required.


    For further information on the full range of services we offer or to arrange a free home visit and assessment, please contact the office directly.

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft Reviews (36)

Total of 36, showing 1-20
9.9

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a Review Score of 9.9 (9.894) out of 10, based on 35 reviews in the last 2 years. Over all time Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has 36 reviews.

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Review from Anna H (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, carers are lovely and always reliable and on time. I didn't think that mum would accept carers at first but she really looks forward to them coming in now. We have a communication book so carers can leave messages about what mood mum is in, what she has had to eat or if we have run
out of anything, or if I need to report any changes .This works really well. All the carers are so professional and caring, they have a great relationship with mum and nothing is too much trouble. Thank you for all your support for mum.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words, it is so rewarding to hear how much your mum is enjoying the Bluebird care service, I will ensue this is passed onto the team. Thank you again for this super review.


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Review from P R (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We appointed Bluebird Care to provide drop in carers from August 2024 when my dad's Alzheimer's had progressed. Mum needed increasing support for personal care and occasional respite.
During the 5 months, I found Bluebird to be reliable, caring and professional. As Dad's care needs increased, they
went above and beyond to help when things became difficult such as Dad's mobility. The carers' communication via the online app was helpful since I live 2 hours away. The roster managed efficiently with occasional extra help added when possible.
The manager always replied to my emails and was particularly helpful when Dad's care moved to end of life. Her reliability and efficiency much appreciated. She arranged for a live in carer to assist when Dad's brief care home stay did not go successfully. Not an easy thing to do 4 days before Christmas!
My dad died in early January and we will always be grateful to the carers, a few in particular, who supported us through this very challenging time.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your very kind comments. We were privileged to support you and your dad during those difficult times. Receiving such positive feedback really makes all the hard work worthwhile, we will ensure your comments are fed back to the team, thank you again.


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Review from Angela H (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a less-than-satisfactory discharge of my mum from hospital for palliative care at home, Bluebird Care Services (Great Yarmouth) has given my dad, sister and me excellent help and advice. One person going above and beyond what was scheduled. Before her serious fall, my mum had Bluebird carers for
three years to help with personal care and we have found that she has been treated with kindness and respect. The carers also gave my dad a break from care and cheered him up each day.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your very kind comments. I think it is fair to say that the manager and her team had grown very fond of your mum over the years and her passing was met with great sadness. We are privileged to be caring for your dad now and supporting him through the difficult days and weeks that lie ahead. Thank you again for such a positive review.


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Review from S L (Wife of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Getting used to strangers coming into the house to shower your client has been difficult as I have always seen after him myself, nice, friendly young men, I am gradually coming to terms with the need for them.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words, I am delighted that our caring team are making you feel more comfortable about this significant change in your life. We offer both female and male support and it is great to know that the preferred option of male for your husband is working well.


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Review from Valerie P (Daughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about using carers for my mum but we couldn't cope on our own anymore.
I would recommend Bluebird Care to anyone with no qualms.
Each and every one of your staff has been absolutely brilliant with Mum, even taking time to chat with me if I have rang Mum whilst the carer has been
there, I have yet to meet anyone face to face but I go in at lunchtime.
The office staff are always helpful and friendly, no matter how many times I contact them to let them know when I won't be available.
Well done everyone, you really have been my sanity savers.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Such an amazing review, thank you. We are extremely proud of the work we do and it is so rewarding to know how much it is appreciated, thank you again.


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Review from V P (Daughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Bluebird Care as we required a live-in carer for my parents at very short notice. They arranged a visit within a few days and provided us with a wonderful lady who both my parents are very comfortable with. Very professional service from the office staff and carer alike. Would 100% recommend
this company.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words and 100% recommendation. We work hard to deliver the most caring and professional service we can and it is such a delight to know how much our efforts are appreciated, thank you again for such a generous review.


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Review from Colin R (Son of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had Bluebird Care since August helping with the things she struggles with, though she can do a lot for herself it's still a comfort for her to have some make life a bit easier and have a chat and the carers are all really lovely people. It's also reassuring for us, the family, that someone
is keeping an eye on her and via the app, we get the schedule of which carer and what time they will be visiting Mum and also, we can check their notes too. I would recommend Bluebird Care to anyone looking for care while still being able to live at home.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind comments, we are delighted to know that we are exceeding your expectations for your mum. Thank you for your extremely positive review.


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Review from Hazel W (Wife of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have just joined up with Bluebird Care and have had super service so far, friendly, willing to do whatever is needed, we are pleased with the service we have received, so well done to all the team and thank you.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your positive feedback after such a short time, we look forward to continuing to support you and exceeding your expectations in the future.


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Review from Tracy B (Daughter of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had Bluebird Care helping her since September and I can't thank them enough. The care they have shown Mum is really appreciated by both myself and Mum. Her carers are kind, helpful and nothing is too much for them when asked to help with something. Having the app on my phone gives me peace of
mind that Mum is safe and well. I would have no hesitation in recommending Bluebird to anyone looking for care at home for their loved ones. Thank you to the manager and her team.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your extremely kind words. All our team work extremely hard to exceed our client's expectations and it is great to know that our efforts are appreciated so much, thank you again.


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Review from Phillip J (Husband of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care could not have been faulted, they were excellent with everything they completed. Nothing was too much trouble, time keeping was absolutely spot on.
A big thank you to the Bluebirds staff and to their office.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your amazing review, it is truly wonderful, I really don't feel I need to say any more, thank you again.


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Review from D S (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Bluebird Care Home Care for my mum while we were on holiday in Gorleston on Sea. We were very pleased with everything. The carers were so helpful and friendly which put my mum at ease and were excellent with her. Fantastic service and great carers. We will be returning next year for a holiday
and will definitely be using Bluebird Care again. Thank you.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words. Offering holiday support is one of the many services we offer and it is great to know how much this helped with your holiday. We look forward to caring for your mum again next year.


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Review from Clare B (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is excellent. The carers are doing a wonderful job of looking after my elderly father, they are very attentive to his needs and nothing is too much trouble. Likewise, the supervisors always respond quickly to answer any questions and are very helpful. I am extremely happy with the care
that Dad is receiving and feel that Dad has the very best with Bluebird.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your very generous comments. Our team works extremely hard to provide the best possible support to all our clients. Your amazing feedback is so appreciated by all of us at Bluebird Care East Suffolk & Great Yarmouth.


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Review from Andrew F (Son of Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my father during the final few weeks of his life was simply superb. The two main carers were wonderful help and support not only for my father but for the famil. One was quite amazing and went the extra mile every time.
Kind, thoughtful and really did care.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words, it was a privilege to be able to support your father during this time. We will certainly pass on your comments to the carers involved, they will be very appreciative of these, thank you again.


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Review from Angela O (Daughter of Client) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been a breath of fresh air, they are on time, professional, caring and cared for my dad, who has dementia.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind review. My team work extremely hard to deliver the best care possible so it is extremely rewarding when clients and their families take the time to comment on it. Our specialist dementia training really helps us to understand the challenges that our clients face, allowing us to create a personalised care package for each of our clients. Thank you again for your kind comments.


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Review from A F (Son of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good level of care. The client is treated with dignity and respect. No rush. Staff friendly and competent. Supervisors are quick to respond to calls and queries. Staff use appropriate Personal protective equipment (PPE) to reduce the risk of infection. My mother appreciates listening to chat and local
news.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words and 100% rating. We work hard to ensure all our clients are cared for with compassion and professionalism and treated with dignity and respect. It is more than pleasing to hear back from clients that this is noticed and appreciated, thank you again.


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Review from S L (Wife of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been brilliant for my husband.
They do personal care and companionship visits with him and he is always happy to see them.
The carers are fantastic, they really support him being independent and have a good chat with him.
The office staff always try very hard to accommodate any
changes.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your extremely generous and positive feedback, it is so rewarding to know that all our efforts across the team are appreciated, thank you again.


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Review from Carolyn S (Niece of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff, all been very good with my uncle.
My uncle has onset of dementia and everyone has been respectful of him.
My uncle is happy with his care.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words and 100% score across all categories, it is great to know that our team of carers are meeting and exceeding your expectations. All our team take great pride in their work and the care they provide to our clients, I am delighted that it is acknowledged and appreciated, thank you again for your extremely positive review.


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Review from Michael S (Son of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be good if it was just two or three regular carers instead of a different carer on each visit.
Dad has dementia and he finds it confusing.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for the excellent review scores across all categories. Please be assured that we do our utmost to ensure continuity of care, however, holidays, sickness and staff training do affect our ability to achieve this on occasion. All our carers are trained to the same exact Bluebird Care standards, however, I do appreciate this feedback and will discuss this issue with my team. Thank you again for the amazing review scores.


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Review from Pamela G (Client) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful and smiling.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your super feedback. Our team of carers genuinely enjoy supporting our clients so it is great to hear that this comes through so positively in their day-to-day contact with you.


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Review from Julie D (Daughter of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the team and management are very attentive, caring, helpful and always on the end of the phone. Gives me peace of mind.
Always provide feedback and information. They make suggestions for what is needed for my mother.
Very happy with the care given.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind review, it is great to know that we are supporting your mother to the high standards we pride ourselves on. We constantly strive to deliver excellent levels of communication with clients next of kin so it is great to hear that it is appreciated, thank you again.


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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is calculated as follows: ( (187 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 207 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Kerry

Kerry Hobbs

Job Title: Director

I decided to buy Bluebird Care following my own journey of trying to help my elderly Grandparents choose the care they needed, and the questions that arose throughout that journey of how to maintain the best quality of life that we could for them.


East Suffolk & Great Yarmouth is a very familiar area to me and where I and the majority of my family still live. It is very important to me that I contribute to this wonderful community and offer opportunities to the people that live there.


Both myself and the fantastic, dedicated team that I work with at Bluebird Care have a passion for what we do. We aim to be the quality choice for domiciliary and live-in care within our community.


Deena

Deena Malvin

Job Title: Registered Care Manager

Deena has many years of experience in Health & Social Care and specialises in Dementia Care Autism & Learning Difficulties. She joined Bluebird Care in 2021 as a Carer after a long career in the Military and is now our Registered Care Manager.

We asked Deena what she thinks makes an effective Care Manager. Deena responded: “Great communication is the cornerstone of managing a team of carers. It ensures everyone is working together towards the common goal of providing the best care possible.”

In her spare time, Deena enjoys gardening, eating out and spending time with her family.


Emma

Emma Youngman

Job Title: Care Supervisor

Emma has recently joined our team and we could not be more excited for her to get stuck in with us! She is our new Care Coordinator and I am sure she will excel in her role.


She has always found it rewarding to help others, she is extremely positive with years of experience.


Emma is a very peaceful person, her hobbies include fishing, spending time with her family and exploring the outdoors.


Laura

Laura Bellamy

Job Title: Finance Manager

Laura has been a vital part of our team since December of 2023. Despite not being with us for a long time she has made her mark in the company. We would be lost without her!


Laura works within the financial department of our company and assists with all client queries regarding financial matters. She has ensured any issue raised is immediately resolved to prevent any further issues.


She is a bubbly person who is always positive and many say she is a joy to speak to. Laura is a very sociable person whether it is meeting her friends or family close by. She is very passionate about her role and strives for greatness.


Emily

Emily Malvin

Job Title: Care Co-ordinator

Emily is a recent addition to our team, she used to be a carer and loved getting to know our clients. Emily assists Cindy and Deena to ensure the office runs smoothly and can help in any way. She recently organised our Dementia Bus event which was a success for all our carers alongside being a wonderful learning activity.


We asked Emily how she feels about her job and she said "I love my job, I like to help others and giving something back is very rewarding for me."


Frequently Asked Questions about Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

What Type of Services does Bluebird Care East Suffolk, Great Yarmouth & Lowestoft offer?

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft offers Home Care.

How many Carers does Bluebird Care East Suffolk, Great Yarmouth & Lowestoft employ?

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to verify any information. View our terms and conditions. Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a Platinum Service – more info.