Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Beacon Innovation Centre, Beacon Park, Camelot Road, Great Yarmouth NR31 7RA
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9.9 36 Reviews
  • Bluebird Care East Suffolk, Great Yarmouth & Lowestoft, Great Yarmouth
Bluebird Care East Suffolk and Great Yarmouth is a CQC registered, locally owned provider of quality home care and live in care services. They help customers stay in their own homes.

They are one of the leading homecare providers in the area and pride themselves on the provision of the highest quality bespoke care delivered by highly trained carers.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 30 minutes upwards, night care (sleep in and waking) to around-the-clock and live-in care.

Bluebird Care East Suffolk works closely with customers and their families in order to create individual care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

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Care Provided by Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deena Malvin (Registered Care Manager)

Funding & Fees Guide for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

  • Prices

  • Prices starting at £29.50 per hour.

  • We provide a full range of domiciliary care visits from 30 mins and above as well as day sits, overnight sleep-ins, waking nights and full-time live in care options. Hourly domiciliary visits are £29.50 per hour, with live in, waking nights and full-time live in care costs dependent upon the level of care required.


    For further information on the full range of services we offer or to arrange a free home visit and assessment, please contact the office directly.

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft Reviews (36)

Total of 36, showing 21-36
9.9

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a Review Score of 9.9 (9.894) out of 10, based on 35 reviews in the last 2 years. Over all time Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has 36 reviews.

Overall Experience

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Review from E P (Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very helpful. They always ask me, after doing my legs and making me a drink, if there is anything else I would like them to do. They are quite willing to do anything and nothing is too much trouble. I believe I have a very good net of carers.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind comments, our carers take great pride in their roles and are always willing to provide as much support as they can. Thank you for acknowledging the great work they do every day.


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Review from Rachel B (Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been fantastic throughout my time using the service. Staff are friendly, professional and go above and beyond to ensure the welfare of clients. In my instance, repeatedly contacting outside agencies to ensure that an infection was treated by a nurse- an infection I would not have known
about if not for the understanding and knowledge of the carers. Alongside personal care, the carers were eager to help with chores and cleaning to ensure my home was a clean environment to recover. This allowed me to focus on getting better without any external stresses. I cannot recommend Bluebird care more highly. Thank you!

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your extremely positive and kind review, the team will be absolutely delighted to know that they are appreciated so much, thank you again.


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Review from J S (Daughter of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first-class care from wonderful carers. Nothing too much trouble and made to feel cared for. The carers have true compassion for their care users and I would highly recommend your home care provider 100%

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

A truly wonderful review, thank you, I will ensure that all team members receive this fantastic review, it will absolutely make their day, thank you.


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Review from J M (Husband of Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and carers are very good.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind and positive review, it is great to hear that we are providing an excellent service to you.


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Review from A G (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have provided excellent service since Mum was discharged from hospital, enabling her to stay independent in her own home. As a family, it is very reassuring to know your loved one is being cared for by such a kind and considerate team of carers who treat each person as an individual and
with dignity and kindness.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your extremely positive review, our management and caring team will be absolutely delighted to receive this very kind feedback, thank you again.


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Review from P E (Wife of Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband feels very comfortable with the way his carers treat him. He seems pleased to see them when they come and is always treated with respect.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words; we really do appreciate your valuable feedback.


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Review from T C (Client) assisted by family/friend published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer was excellent, friendly and helpful. Came to Bluebird for temporary home care, and all my needs were met. Nothing was too much. I looked forward to having my visits with her; she was always on time.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for taking the time to review us. We always strive to go above and beyond for our customers. I will share your feedback with the team, who will be delighted to hear that their efforts are appreciated.


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Review from Linda W (Mother of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class service, all carers are very helpful, kind and caring. They really do go the extra mile and I am so grateful to have them all in our home. So, many thank to them all.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your extremely generous review, it is so pleasing to hear how the work of our carers is appreciated, I will ensure this great feedback is shared with the team.


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Review from Carole K (Wife of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is always treated with patience, dignity and respect, although he can be a little challenging at times. Carers are always caring and friendly to us both. Occasionally, there is concern when we are not informed of a time change in the rota but this is just an observation, not a criticism.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your very positive review. Whilst we do our utmost to reach all our clients at the designated time, there are occasions when this is just not possible. We may have been delayed in an earlier client call or combination of calls and of course, heavy traffic can cause problems at times. Our policy is to call ahead and make clients aware of a change in time, so please accept my apologies if we have not achieved this consistently. Once again, thank you for your kind comments.


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Review from Malcolm M (Son of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a service user for a couple of years now and has been very pleased to continue as a user. Her needs have increased over the past 12 months and the carers and management have been able to sympathetically adjust to the changes required to keep a centenarian living independently.
I and Mum
would recommend them without hesitation.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words. I will ensure these are passed on to the team who care for your mum.


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Review from S P (Daughter of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Lowestoft have provided home care for my mother for 2 weeks. All the staff have been great with my mum; kind, punctual, conscientious and understanding. The management team has been super efficient and helpful (promptly responding to my emails and requests). From my short experience with
them, I would recommend the service they provide.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for such a positive review, after such a short time caring for your mother, we really appreciate this feedback.


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Review from J B (Client) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most excellent service.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your excellent review, we are most grateful.


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Review from Martin R (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care East Suffolk & Great Yarmouth provided home care for my parents for nearly a year. All the staff were lovely: kind, conscientious and competent. The management team was efficient and helpful. Following my father's passing the Bluebird carers helped my mother come to terms with her need
to go into permanent residential care.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words. Our carers look back with fondness on the time they were able to support your father, please send our best wishes to your mother, thank you again.


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Review from Christopher B (Grandson of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always arrived on time and were always kind and compassionate with my grandmother. My grandmother loved the carers visiting and often let them know she loved them. All the carers looked after my grandmother as though she was a member of her own family.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind words. We are extremely fortunate to have a great team of carers who genuinely care for their clients, thank you for taking the time to reference this so positively.


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Review from Norma K (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a service user for just a short time, I have been thoroughly impressed with the service. The staff are courteous and punctual, pleasant and communicative and I would recommend them to all of my friends and family.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Thank you for your kind comments, we really do appreciate this feedback.


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Review from L C (Sister of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in social care for over 20 years. Bluebird Care Great Yarmouth and Lowestoft care workers have been visiting my brother since the beginning of November. They are a really caring group of individuals. There is one that stands out for me. This staff member thought my brother was going to
be alone over Christmas and invited him to spend Christmas with her. She didn't know I was moving to the area over that time and that he was spending that period with me. Kindness and compassion equal a beautiful soul, this team of care workers have shown this in abundance.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is calculated as follows: ( (187 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 207 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Kerry

Kerry Hobbs

Job Title: Director

I decided to buy Bluebird Care following my own journey of trying to help my elderly Grandparents choose the care they needed, and the questions that arose throughout that journey of how to maintain the best quality of life that we could for them.


East Suffolk & Great Yarmouth is a very familiar area to me and where I and the majority of my family still live. It is very important to me that I contribute to this wonderful community and offer opportunities to the people that live there.


Both myself and the fantastic, dedicated team that I work with at Bluebird Care have a passion for what we do. We aim to be the quality choice for domiciliary and live-in care within our community.


Deena

Deena Malvin

Job Title: Registered Care Manager

Deena has many years of experience in Health & Social Care and specialises in Dementia Care Autism & Learning Difficulties. She joined Bluebird Care in 2021 as a Carer after a long career in the Military and is now our Registered Care Manager.

We asked Deena what she thinks makes an effective Care Manager. Deena responded: “Great communication is the cornerstone of managing a team of carers. It ensures everyone is working together towards the common goal of providing the best care possible.”

In her spare time, Deena enjoys gardening, eating out and spending time with her family.


Emma

Emma Youngman

Job Title: Care Supervisor

Emma has recently joined our team and we could not be more excited for her to get stuck in with us! She is our new Care Coordinator and I am sure she will excel in her role.


She has always found it rewarding to help others, she is extremely positive with years of experience.


Emma is a very peaceful person, her hobbies include fishing, spending time with her family and exploring the outdoors.


Laura

Laura Bellamy

Job Title: Finance Manager

Laura has been a vital part of our team since December of 2023. Despite not being with us for a long time she has made her mark in the company. We would be lost without her!


Laura works within the financial department of our company and assists with all client queries regarding financial matters. She has ensured any issue raised is immediately resolved to prevent any further issues.


She is a bubbly person who is always positive and many say she is a joy to speak to. Laura is a very sociable person whether it is meeting her friends or family close by. She is very passionate about her role and strives for greatness.


Emily

Emily Malvin

Job Title: Care Co-ordinator

Emily is a recent addition to our team, she used to be a carer and loved getting to know our clients. Emily assists Cindy and Deena to ensure the office runs smoothly and can help in any way. She recently organised our Dementia Bus event which was a success for all our carers alongside being a wonderful learning activity.


We asked Emily how she feels about her job and she said "I love my job, I like to help others and giving something back is very rewarding for me."


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to verify any information. View our terms and conditions. Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a Platinum Service – more info.