Ideal Care Services

Room B, Part First Floor, 11/13 High Street, Tunbridge Wells TN1 1UL
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9.8 22 Reviews
  • Ideal Care Services, Tunbridge Wells
Ideal Care Services has a passion for caring for those who are unable to help themselves. Their aim is to provide the best possible and compassionate care to ensure individuals can remain in the comfort of their own homes.

Care provided is fully personalised to promote independence and promote wellbeing. Each member of staff is dedicated to building positive relationships with each service user and their loved ones to better understand their needs.

Ideal Care Services provides elderly care, palliative care, dementia care, live-in care, respite care as well as post-discharge care.

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Care Provided by Ideal Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ideal Care Services Ltd
  • Person in charge
  • Frank Okyere-Mireku (Manager)

Funding & Fees Guide for Ideal Care Services

  • Prices

  • £24.00 - £30.00 per hour

  • Price depends on care needs.

Ideal Care Services Reviews (22)

Total of 22, showing 1-20
9.8

Ideal Care Services has a Review Score of 9.8 (9.836) out of 10, based on 14 reviews in the last 2 years. Over all time Ideal Care Services has 22 reviews.

Overall Experience

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Review from Tracy P (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ideal Care had been visiting my mother for the last 2 years, although it was a bit of a challenge for the carers to begin with, as my mother had been fiercely independent and was not really engaging with the help provided, things did settle down, and mum got into the groove, as much as she would allow!
Throughout, we were in regular contact with the office, who were very supportive and understanding with my sometimes endless requests (sorry), and on a number of occasions we would bump into the carers who were very kind and patient with my mother. We had the most contact with one carer, who was lovely, and always brought a smile to my mum's face, and on behalf of our family would like to thank all the lovely staff at Ideal Care for all their help provided.

Reply from Mercy Asiamah, Registered Manager. at Ideal Care Services

It was a pleasure to be able to support your mother. Your kindness and patience enabled us to do our job. Thank you and all the best.


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Review from Katie S (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to take a moment to sincerely thank you and your team for the exceptional care provided to my dad during his illness. Your professionalism, kindness, and dedication gave our family peace of mind during a challenging time.
We are truly grateful for the support you offered, and for the compassionate
way you treated our dad. Your team made a significant difference, and we will always be thankful for your help. Nothing was ever too much trouble and you all went above and beyond to help us. Your management team was always on hand to talk to and made things so easy for us all. We appreciate you all so much!

Reply from Mercy Asiamah, Company Director at Ideal Care Services

It was our privilege to support Dad, and we are deeply moved by your gratitude. Knowing that our professionalism, kindness, and dedication provided you and your family with peace of mind during such a challenging time means the world to us. All the best.


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Review from Nicola B (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from start to finish over a period of 4 months for my terminally ill mum, very professional, compassionate and caring team. I'd like to thank three particular members of staff specifically who showed such patience and commitment to make sure my mum's final months were as comfortable as
possible, and another staff member who was such a professional. I'd recommend this company.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

It was nice supporting Mum, and we are happy we made an impact. All the best.


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Review from Lynne W (Daughter of Client) published on 23 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ideal Care Services took over the care visits for my mother who had Alzheimer's and was end of life. The carers were very compassionate and kind. I wouldn't hesitate to recommend this service and wish they had been with us from the beginning.

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Review from S M (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Congratulations to the management for their carefully selected staff all of their team of carers, with no exception, are varying characters charming and delightful. It is a pleasure to welcome them into our house making a difficult situation more bearable. All of his carers are diligent with their duties
carrying them out cheerfully and respectfully. My husband feels safe in their hands and his spirit lifts in the team's company, and that pleases me.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

Thank you. Always a pleasure to see you, and to support your lovely husband.


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Review from Vicki S (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ideal Care Services have been coming in and caring for my elderly mother, who has been totally bed-bound for the last year or so. They have a duo, mostly well known to us, who come four times a day during the week and then we have the same one-to-one carer at the weekends, still with an extra pair of
hands coming four times a day too. I often refer to them all as 'angels' - they literally are. They really are all so very patient, kind, attentive and thoughtful. My mother's world turned upside down when she became bedridden, and it took a while for her to get used to them coming. She is a lot happier now, than at the start, but is by no means an easy lady, so it can sometimes be very difficult for the carers, but they manage her mood swings, and trickiness extremely well and are very professional. The managers of the team are also very accessible if I need to adjust things or pass on queries, which is brilliant. We are blessed that we all have their unwavering support wholeheartedly.

Reply from Mercy Asiamah, Registered Manager. at Ideal Care Services

Thank you for your review. You make it for us to care for your mother. You are always finding a way to make it work and for that we are grateful.


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Review from S A (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have a good relationship with my mother and help her with all her needs. She is very complementary to both the girls who help her. They are both aware of her limitations mobility-wise and are very caring.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

Thank you. It is a pleasure to be able to support your mum.


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Review from Stephen R (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply put, my mother could not possibly live without the two visits she gets every single day. In addition, my brother and myself have the greatest respect for the ladies who take care of her. Having met them on various occasions, we know our mother is in good hands for sure. Given the serious physical
condition of our mother, the ladies take time to understand her moods and requirements on a daily basis. What’s not to like?

Reply from Mercy Asiamah, Registered Manager at Ideal Care Services

It is a pleasure to work with you and mother. Thank you for making it easy to care for your mother.


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Review from M G (Husband of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrival times are a bit haphazard, otherwise very happy with overall service.
Carers are very considerate to my wife and very willing to help with any task.
We would be very happy to recommend this service.

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Review from Tom G (Son of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We basically had a good experience with Ideal Care Services who took care of our elderly father.
The carers generally performed the tasks that they were expected to do, and that we'd asked them to do. We found that the standard of care was variable depending upon the individual carers. Some of them
were outstanding - diligent, kind, gentle and thoughtful, making sure to do as much as possible for our father during the space of their visits. On the other hand, there were others who seemed less engaged and who carried out their tasks in a more perfunctory manner.
We found the management to be friendly, conscientious and responsive to our needs, and importantly they were usually always available to answer the phone when we called them. If we did express any concerns about anything they immediately jumped on the case and made sure to resolve any potential issues.
Overall I would recommend Ideal Care Services.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

Thank you for giving us the opportunity to work with you and your father. It was a pleasure working with you and your father and he is deeply missed.


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Review from S C (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a fearlessly independent person, it comes as a shock to have to let in help. It’s not easy but the teams of caregivers have been so generous and gentle with their kindness and professionalism building up a wonderful rapport with some. My father actually looks forward to hearing what’s going on in
the outside world from fresh faces learning about new places, cuisines and the like and in turn imparting his knowledge and sometimes finding a common interest. Last night it was a poem from Wordsworth, both had remembered from school days - 60+ years apart - daffodils the topic but normally sports is a hit. I can’t thank the teams enough, not only have they helped my dad but they have allowed me to be the daughter again.

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Review from Molly M (Wife of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers treated my husband with dignity and kindness.
Engaged in conversation, very friendly and always arrived within the allotted time given.
One gentleman was an extremely pleasant person, who my husband really liked.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

It was lovely caring for your husband. Carers enjoyed working with your husband and the whole family.


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Review from Denise H (Mother of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care from the carers. They all appeared on time and looked after our son with care and dignity. They also supported my husband and I through this difficult time. Well done to Ideal Care.

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Review from S G (Son of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered a major stroke a year ago. The event has left her wheelchair-bound and unable to speak. Mum, therefore, relies heavily on her carers for her daily routines.
Time and time again, Ideal Care Services have gone beyond their required duties to help Mum and to reassure me and my brother that
she’s in safe hands and being well looked after. The service is friendly and professional, from the visiting carers to the managers. I would recommend them.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

We would like to thank you for your review of our service.


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Review from G M (Son of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

How this company operates beggars belief.
Couldn't find the house on the first day, my mother lives in a cul-de-sac! I get a phone call to say no one was answering the door (my mother is disabled) but it wasn't my mother's door they were knocking on. I called my mother and they had been out to her
twice that day. So when I called the manager back her phone was constantly engaged and I left a voicemail and text message asking what the hell is going on. It turns out they got clients mixed up. No visit that evening. No one turned up that evening. No one came between 9 am - 9:30 am the next morning, so my mother was left from 1 pm the day before.
When I called the manager said they were almost there. They arrived at 10 am. No ID, no paper work didn't know what my mother's needs or requirements were.
By this time my sister had arrived and done what they were being paid to do.
The next visit was 1 pm, they arrived didn't give my mother her medication, didn't empty the commode, were here for 12 minutes.

Reply from Mercy Asiamah, Care Manager at Ideal Care Services

Dear customer,
It saddens me to find out how unsatisfying you have been with our service. Ideal Care services stepped in quickly to support your mother when her previous care agency suddenly dropped her visits. It was a relief to know that your sister was with your mother when I spoke to her about the carers running late. All points have been taken on board and we will look into it. I wish you all the best in finding another provider.


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Review from Zulfia N (Daughter of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve had an absolutely fantastic experience with the carers at Ideal. The manager has been an exceptionally empathetic, kind, flexible and understanding manager, and the carers have been brilliant not just with their expertise in handling my father’s stoma care and personal hygiene but as compassionate
partners in his care. I wholeheartedly recommend this team.

Reply from Mercy Asiamah, Registered Manager at Ideal Care Services

Thank you so much for the review. At Ideal Care Services, quality of care is our priority at all times. We are very pleased to know that our service has been beneficial to you and your family. Please let us know if you need any assistance.


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Review from R W (Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Ideal Care Services unreservedly and enthusiastically to anyone looking for care for themselves or a loved one. I have been in receipt of care from various agencies for over a decade and Ideal Care outstrips them all. I am a wheelchair user and receive support to wash and dress
They truly understand what Care and support really mean and for the time they are with me, I feel like the only client they have; never just a name on a list or a person from whom they need to rush because the clock ticking. This is all the more remarkable because I know they are busy, yet it never affects the care they give.
Caring for me well clearly matters to them and I feel not only cared for, but I know that they care about me, too which makes all the difference.


If you or anyone you know need care support, try Ideal Care; you won't regret it


Reply from Mercy Asiamah, Company Director at Ideal Care Services

We would like to thank you for your kind words. It is a pleasure to be able to help.


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Review from Lorraine (Daughter-in-law of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, professional service who keep in regular contact with us about my Mother-in-laws needs and requirements.
The staff go above and beyond and have built my Mother-in-laws confidence back up after her fall to the point where they felt that the care programme could be cut down.
They gave
us peace of mind and delivered the personal touch as well.

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Review from Shadi R (Granddaughter of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandparents received from their live-in carer (and the manager) was excellent and we all felt safe that they were being looked after well. Organising the care prior to it starting was straightforward and the manager was very helpful, as we had never done this before.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

Thank you so much for your feedback. It was a pleasure to be able to help.


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Review from Alison P (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents received from the live-in carer and her supervisor was very caring, compassionate and professional. They communicated with the family well and treated my parents with dignity. Nothing was too much trouble. It was difficult for my parents to accept that they needed live-in help
but the team made the transition as easy as possible for them. They were friendly and welcoming to family and friends when they called to visit the parents.
I honestly can't say if the care is value for money as I have nothing to compare with.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

Thank you for the review, we appreciate your feedback. It was a pleasure to be able to help.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Ideal Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Ideal Care Services is calculated as follows: ( (61 Excellents x 5) + (12 Goods x 4) ) ÷ 73 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ideal Care Services is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Ideal Care Services

What Type of Services does Ideal Care Services offer?

Ideal Care Services offers Home Care.

How many Carers does Ideal Care Services employ?

Ideal Care Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ideal Care Services to verify any information. View our terms and conditions. Ideal Care Services has an Enhanced Service – more info.