Ideal Care Services

Room B, Part First Floor, 11/13 High Street, Tunbridge Wells TN1 1UL
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9.8 22 Reviews
  • Ideal Care Services, Tunbridge Wells
Ideal Care Services has a passion for caring for those who are unable to help themselves. Their aim is to provide the best possible and compassionate care to ensure individuals can remain in the comfort of their own homes.

Care provided is fully personalised to promote independence and promote wellbeing. Each member of staff is dedicated to building positive relationships with each service user and their loved ones to better understand their needs.

Ideal Care Services provides elderly care, palliative care, dementia care, live-in care, respite care as well as post-discharge care.

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Care Provided by Ideal Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ideal Care Services Ltd
  • Person in charge
  • Frank Okyere-Mireku (Manager)

Funding & Fees Guide for Ideal Care Services

  • Prices

  • £24.00 - £30.00 per hour

  • Price depends on care needs.

Ideal Care Services Reviews (22)

Total of 22, showing 21-22
9.8

Ideal Care Services has a Review Score of 9.8 (9.836) out of 10, based on 14 reviews in the last 2 years. Over all time Ideal Care Services has 22 reviews.

Overall Experience

  • 18
  • 3
  • 0
  • 0
  • 1

Date Published

22
3
9
14
8

Review from Mike H (Son of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Director and her team were very caring, friendly and professional. They looked after my father with great compassion.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

Thank you for the review, we appreciate your feedback. It was a pleasure to be able to help your father and getting to know you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon E (Client) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer, did a great job looking after me and helping me transition from hospital back to living at home. He always had a smile on his face and nothing was too much bother. He was also very kind and always had a positive attitude. He was also happy to change the times he came in to fit in with my hospital
appointments.

Reply from Mercy Asiamah, Company Director at Ideal Care Services

Thank you for the review, we do appreciate your feedback. It was a pleasure to be able to help. We aim to be the best, therefore all comments will be taken seriously, and will improve our services where necessary.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Ideal Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Ideal Care Services is calculated as follows: ( (61 Excellents x 5) + (12 Goods x 4) ) ÷ 73 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ideal Care Services is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ideal Care Services to verify any information. View our terms and conditions. Ideal Care Services has an Enhanced Service – more info.