Helping Hands Home Care (Newark)

1A Appleton Gate, Newark-on-Trent NG24 1JR
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9.1 7 Reviews
  • Helping Hands Home Care (Newark), Newark-on-Trent
Helping Hands Home Care (Newark) offers a fully managed service that is regulated by the Care Quality Commission (CQC).

Whether you need regular hourly visits throughout the week to help you with daily tasks, or more intensive live-in support for a complex condition following an injury, Helping Hands' Newark team provides individually tailored support that is completely unique to you and your requirements.

A loved one may be returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps they are living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

The Newark branch covers Grantham, Lincoln Newark and the surrounding areas.

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Care Provided by Helping Hands Home Care (Newark)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Adele Aston (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Newark)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Newark) Reviews (7)

9.1

Helping Hands Home Care (Newark) has a Review Score of 9.1 (9.057) out of 10, based on 7 reviews in the last 2 years. Over all time Helping Hands Home Care (Newark) has 7 reviews.

Overall Experience

  • 3
  • 4
  • 0
  • 0
  • 0

Date Published

7
1
1
7
0

Review from J P (Client) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands Home Care provide a good service for us. Regular carers which is important. Delighted with carers who visit. Not as flexible as outlined at initial interview.
Cost issue, we use three care companies when on holiday in the Lake District, North Yorkshire and County Durham, all three provide
a comparable level of care at up to £10 a day cheaper.
Helping hands, due to its size should have economies of scale, there is no evidence of this.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Newark)

Hi, thank you so much for taking the time to leave us a review! We really appreciate your feedback. I will communicate this to the branch manager and Area Care Manager. Best wishes.


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Value for Money

Review from N T (Daughter-in-law of Client) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very thorough review, ensured all of our needs were catered for.

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Management

Treated with Dignity

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Review from Y E (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Newark) gives us the service we had asked for in our original plan.
We have access to staff in our local office - they are always helpful and supportive.
Carers are always punctual, caring and concerned. They work hard and always leave us feeling cheerful and well cared
for.

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Review from H H (Client) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very efficient and pleasant.

Reply from Adele Boffey, Branch Care Manager at Helping Hands Home Care (Newark)

Thank you so much for leaving such a kind review; it's great to hear how pleased you are with our carers!
Best wishes.


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Treated with Dignity

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Review from Reginald C (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service I get.
That's all I need to say.

Reply from Adele Boffey, Branch Care Manager at Helping Hands Home Care (Newark)

Hi Reginald, thank you so much for leaving such a kind review - I'm very pleased to hear how happy you are with our service!
Best wishes.


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Treated with Dignity

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Review from C H (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It brightens my day each time the care provider comes to help me. Very careful strip washing, all my creams applied soothingly. The bedroom, bathroom and kitchen/living room are always left tidy. Sandwiches and hot meals are presented carefully. Any extra help, such as phoning the doctor or arranging
transport for hospital appointments is provided smoothly. I am extremely grateful for this.

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Review from Brenda W (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Establishing a contact for care from Helping Hands is the best step I could have taken to support my wish to remain at home despite frailty and numerous health problems. The staff have been excellent - a real joy to welcome them into my home. They combine efficiency with care and support, and I feel
so much better after their visits.

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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for Helping Hands Home Care (Newark) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.357 for Helping Hands Home Care (Newark) is calculated as follows: ( (21 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 42 Ratings = 4.357

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Newark) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Adele

Adele Aston

Job Title: Branch Care Manager

About me


As Branch Manager for Newark, I am responsible for the continual contribution to the care planning of our customers, as well as safeguarding and promoting the welfare of all our customers and staff. I also ensure we maintain an excellent standard of services for individual customers, all while meeting the standards as identified by the Care Quality Commission (CQC). Through identified training programmes, I also ensure that our carers are supported to deliver the highest quality of care at all times.


Experience and expertise


My career in care began when I left college and began working within the Local Authority in residential homes, working with Looked After Children and Young People with emotional and behavioural difficulties, learning difficulties, and with families with children under five, within the Early Help and Intervention Team.


I've been a Residential Support Worker, Senior Residential Support Worker, Children's Centre Area Leader, Registered Manager and Head of Care, and have an NVQ Level 4 in Working with Children and Young People, NVQ Level 5 in Leadership and Management and Level 4 in Education and Training.


Why I chose Helping Hands


I chose to work for Helping Hands as I believe that the philosophy of the organisation represents my own views on the support that will be available to our customers. I am driven to ensure that the best possible outcomes are achieved for all customers and that I have a happy staff team.


Frequently Asked Questions about Helping Hands Home Care (Newark)

What Type of Services does Helping Hands Home Care (Newark) offer?

Helping Hands Home Care (Newark) offers Home Care.

How many Carers does Helping Hands Home Care (Newark) employ?

Helping Hands Home Care (Newark) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Newark) to verify any information. View our terms and conditions. Helping Hands Home Care (Newark) has a Platinum Service – more info.