Right at Home Alton & Bordon

Office 103, The Shed, Bordon GU35 0DJ
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9.9 34 Reviews
  • Right at Home Alton & Bordon, Bordon
Right at Home Alton and Bordon supports elderly people in Alton, Bordon, Hindhead and surrounding villages to stay living independently in the comfort of their own homes. Clients enjoy the company of a CareGiver from the trusted and well-trained team for either regular homecare visits or full-time live-in care.

For clients living with memory loss or dementia, the support from the team can be especially valuable in improving quality of life.

To ensure the CareGivers have enough time to deliver quality care visits are a minimum of one hour. In order to provide the most personalised support there is a "No Strangers Policy", meaning that any new caregiver is always introduced by someone the client has already met. Care teams are kept as small as is practical so the CareGivers can really build up a relationship with their clients.

To find out more or for a free care needs assessment get in touch today.

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Care Provided by Right at Home Alton & Bordon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Claire Skilton (Registered Manager)

Right at Home Alton & Bordon Reviews (34)

Total of 34, showing 1-20
9.9

Right at Home Alton & Bordon has a Review Score of 9.9 (9.873) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home Alton & Bordon has 34 reviews.

Overall Experience

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Date Published

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Review from C R (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the whole team at Right at Home. The level of care, companionship and support goes way beyond what we could ever have dreamed of for our father. This has enabled him to remain in his beloved home for far longer than would have been possible otherwise. The team know dad
extremely well - he and us are made to feel like we're not just another client, but a valued family. Communication is excellent, the visit notes giving us a glimpse of dad's day, flagging any issues and highlighting the moments of joy. When emergencies occur they are handled with compassion and efficiency. If care at home for your loved one is right for them, please don't be afraid to reach out to Right at home. We recommend them whole heartedly with No reservations.

Reply from Ella Seys, Digital Marketing Executive at Right at Home Alton & Bordon

We can't thank you enough for kind words and 5 star review! It means the world to us that we have been able to help support your Farther with living independently at home, as at Right at Home that is our biggest aim amongst the community. I will pass this onto the CareGivers and the care manager!


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Review from Diana L (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a client of Right at Home Bordon for part 18 months.
We are very pleased with the support and consideration given by all the carers involved in his twice daily visits.
All have been reliable and punctual as well as unfailingly kind whilst helping him with his disabilities and increasing
frailty.
In an emergency, the team have taken the initiative to deal with the home care aspect of the situation. A big relief for me as we don't live close enough to offer immediate support.
Thank you to everyone as caring sometimes isn't an easy role.

Reply from Ella Seys, Digital Marketing Executive at Right at Home Alton & Bordon

Thank you for your review - I will pass this over to the team! They will be delighted to read your lovely words. Giving loved ones peace of mind is extremely important to us, and I so pleased to hear that we have been able to provide this for you and your family.


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Review from N S (Son of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bordon Right at Home have the knack of matching Care providers to Clients. My mother currently has three Carers, all of which suit my mother's personality and style perfectly. This means the time the Carers have with my mother is genuinely enjoyable for both parties.
What a relief to be
referred to Right at Home in the first place!!!

Reply from Ella Seys, Digital Marketing Executive at Right at Home Alton & Bordon

Thank you so much for your kind words - I will be sure to pass them over to the team! We carefully match up Clients and CareGivers so that they can build a wonderful rapport, and that definitely sounds like the case with your Mother which is lovely to hear!


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Review from V G (Client) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and kind

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for taking the time to send us over such a lovely review, I will be sure to share this with the manager and the team.


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Review from B S (Son of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been having carers for over a month now and the level of service and overall delivery has been amazing. He likes all his carers and they are so patient with him and diligent.
Can't recommend them enough!

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for your great review, we have an incredible team in Bordon who always want to go the extra mile for our clients. We will pass your kind words on to your Dad's carers and the team!


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Review from Clare W (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have now had Right at Home helping Mum and Dad for a year. Both the carers are kind, helpful and so respectful of the older generation. They actively listen to my mum whatever the situation which gives her support and comfort.
They help with simple everyday tasks that my parents can no longer cope
with. This gives my parents the independence to still live at home and do the things they enjoy doing. It means I can take my mum away, giving her a break from my dad and I know that he will looked after.
Thank you is too small a word, but thank you.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for your kind words, being able to help return peace of mind to our clients and their families is everything to us here at Right at Home. We want people to enable people to live as independently as possible for as long as possible doing the things they love. I will be sure to pass on your review to the team.


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Review from Julia P (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were superb and respectful and gave Dad time to get used to them, taking over everyday matters that he was so used to doing himself - from making cups of tea, preparing his meals, and even personal care. That latter very hard for him to accept that he did need help with this.
He quickly
became trusting of the superb team, and this was down to their skills, patience, and compassion with him, above all they respected his independence and dignity. They gave him time. He enjoyed conversation and the staff quickly adapted to his sense of humor.
I could not fault the level of support they gave our father. No task was too much trouble for them and I would recommend them to others, and have done.
Sadly, our father had to go into residential care, due to other medical conditions which meant he could no longer be cared for at home.
The organisation right from the outset, was efficient, professional, and prompt and the level of care was outstanding.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Many thanks for your wonderful review. I am very glad we helped your father stay at home for as long as he could. I will make sure the team see your comments - it will mean a lot to them. thanks again, Alastair


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Review from Jo B (Daughter of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have been looking after my father for just over a year now and the care shown by every member of the team has been outstanding. The care has been exemplary and their recognition of my father’s sense of humour and special ways (and standards!) was just wonderful. The communication with
my mother (who has been his primary carer for some years now) and myself has also been faultless. The extra support given to my mother too has been amazing; relieving her of the more physical aspects of care but also providing her with company and conversation, which has diminished in the home over time due to my father’s condition. The sensitivity and understanding of both their needs is excellent. Thank you all for your dedication and support for my parents, and for easing the load in such a gentle and understanding way.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so, so much for such a wonderful review. I will share this with the ladies and their team of incredible carers. We pride ourselves on the relationships we build with our clients and their families. Our person-centred care plans ensure that we understand the needs of each person we support in their home, this is both practically and emotionally. Thank you once again!


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Review from J D (Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nearly 100% of the time the carers arrive on time. Are well presented, very polite, obliging and do the agreed tasks with a smile. All have excellent empathy towards their clients. Normally I do not give excellent reviews, as perfection only exists in utopia. However, Right at Home Alton & Bordon have
surpassed our expectations.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so, so much - this is a really wonderful review and I cannot wait to share this with the team! We really do pride ourselves in offering premium care that exceeds expectations and we achieve this by working with the very best care team. Thank you once again.


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Review from A B (Wife of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care and efficiency afforded to my husband who suffers from Alzheimer's. Carers are gentle and sympathetic to his idiosyncracies and have become friends to me as well.
Thank you.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

This really is a lovely review to receive, thank you so much for taking the time to write this. I will pass this over to the team!


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Review from Fred H (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Triple P - prompt, polite, professional.
Clean, tidy and always wear PPE.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

We love the triple P review! Thank you so much for sending this in. We really do pride ourselves on providing premium services!


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Review from Jamie B (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Right at Home have been with us since around August/September 2022. The service has always been impeccable. The carers are the backbone of the company and they all go above and beyond for my mother and me. The pressure they have taken off us as a family is immense and we couldn’t be any
more grateful, we have our life back to the best it can be, all because of the care team at Right at Home. I feel I can trust the team to provide care for my mother when I’m not around. I can go to work and leave the team to care for Mum and I 100% trust them, otherwise, I feel I couldn’t go to work. That’s very important to me and they provide the comfort for us to live as close to a normal life as possible.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

This really is a wonderful review, thank you so much for taking the time to write such kind words. We are so lucky to have a team of carers who are passionate about supporting families to be families again.
I will pass your words onto the team.
Thanks again.


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Review from Martin M (Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care company they have changed my life completely. Even when I'm on a downer, they always bring me back up to a normal level.
Happy with the care and need that the company give.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for your lovely review, we feel so lucky we have such a wonderful team of carers. I am so pleased to hear they are having such a positive impact on your life and I will be sure to share this with the team.


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Review from C M (Daughter of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Right at Home have gone above and beyond for my dad. They have been a huge help, not only physically with the personal/palliative care, but also compassionately with a lot of support and comfort by doing extra, thoughtful things and giving expert tips and advice that I wouldn't have thought
of. Their communication is excellent, professional yet personal. They were able to start care almost immediately, and I will be forever grateful for all they have done for my dad and our family at a critical time. They have been a huge comfort. Big shout out, in particular, to one member of staff who's been a star and ensured my dad is treated with dignity.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for these kind words, I will pass them to the team. It is so lovely to hear that our carers were so compassionate and supportive to your dad and also to your family. We really do have an amazing team who genuinely want to do all they can.


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Review from Jane B (Client) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this care company during the summer months this year and I was both very impressed and extremely pleased with the care that they provided. The ladies who looked after me each morning were very friendly, considerate and kind and made me feel relaxed. I had never used a care company before so I
was a little hesitant as well as sceptical, but they took away my fears. When faced with a small emergency, they went out of their way to help promptly. I have recommended the care company to others. They are a little more expensive than several other companies but well worth it if you can afford it.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for this wonderful review which I will be sure to share with the team. We really do pride ourselves on offering incredible care with our carers being friendly and trained to the highest standards. Thank you once again for taking the time to write this review.


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Review from A N (Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with all the girls who have come to help me. I am going through a very difficult time at the moment and all without exception have been kind, considerate and helpful, nothing has been too much trouble and look forward to many more caring times.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for sending in a review, I am looking forward to sharing this with the team! Nothing is too much trouble for our fabulous team of carers - we are so lucky to have them!


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Review from C P (Daughter of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been using Right at Home for over a year now. The whole family has been very impressed with the level of care provided. They really get to know their clients and consider what their needs might be. They communicate well with me and I feel that they not only listen to my concerns but do their best
to act upon them. My father is always complimentary about each of his carers, I feel that some of them have become more like friends and he really enjoys their company.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for your lovely words which I will be sure to pass to his carers and the rest of the fantastic carers. We pride ourselves on providing premium care and building relationships with our clients and their families. We do this through our "no strangers" policy and also we will only have a minimum of a one hour companionship calls. We definitely think of our clients as friends too!


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Review from M P (Daughter of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my stepdad's diagnosis with Parkinson's, my mum was finding it increasingly difficult to manage as a sole carer - tired, anxious and increasingly isolated as she did her best to cope with the uncertainties and ups and downs of the condition.
Having persuaded them to give some additional help
a try, I spoke with a number of agencies before going ahead with Right at Home. For about a year the carer has arrived on a Tuesday morning, providing not only a break for mum but also a change of companion for my stepdad - and he thoroughly enjoys her company. On the occasions she has been unable to visit, she introduces a colleague the week before so it's always a familiar face arriving.
More recently, we've added two overnight visits a week, providing the comfort to both that there is someone on hand if needed but also enabling Mum to get some undisturbed nights. The Right at Home team has been flexible, warm and super efficient in getting this bedded in (pardon the pun) in record time.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for your review. We understand it can be a challenge to accept help in the home, our policy for a minimum of one-hour calls means that we can go beyond just helping but really build relationships with our clients and their families. The companionship and sense of relief we can offer means that our clients can stay in the home as independently as possible, for as long as possible. I will pass your kind comments on to the team. Thank you once again.


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Review from N L (Niece of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home was recommended to us and we were 100% delighted with the service. We had help for around one year which started as an evening meal visit for our Aunt and Uncle and then latterly it became end of life care at home. The ladies were (are) so professional, attentive, caring and highly skilled.
Their familiar and friendly faces became a source of comfort for us as family members as much as for our terminally ill uncle. They continued to help by visiting our Aunt in order to provide consistency for her and they treated her with such care and respect, having lost her husband of 70years. I really and truly can’t say enough good things about this company and I will recommend it to anyone.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for such a wonderful review, I will share this with the Manager and the team over at the Bordon office. Our CareGivers really do love to build these strong relationships with our clients and their families too and this is at the heart of everything we do.
Thank you once again.


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Review from Kate D (Sister of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home looked after my sister in her home in July/August 2021. Firstly they agreed to come out to us, think we live a bit out of the area, when no-one else could. The manager met us immediately and asked really relevant questions so that the team could get to know my sister, what she liked/didn't
and how we would like things to work. There is a no stranger policy so we were always introduced to a new member of staff by a current member who we had already met. Great idea. The girls/ladies were all (without exception) wonderful. They were a support to both my sister and to us as a family. Nothing was too much trouble. They were always there when the schedule said, never late or no shows. When we suddenly needed the care upped from one person twice a day to 2 people 3 times a day this was just actioned as if no issue although I am sure it took a great deal for them to cover and co-ordinate this. They never made it feel that way to us. I cannot speak highly enough of the care we received.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Hi Kate, thank you so much for your kind words and taking the time to write this review. Our CareGivers really are an incredible team and it is so important to us that we match CareGivers with our clients to ensure we can build strong relationships. Our one-hour minimum visit time also facilitates this and means we are not coming in and rushing.
Thank you once again, I will share your feedback with the team.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Right at Home Alton & Bordon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Right at Home Alton & Bordon is calculated as follows: ( (63 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Alton & Bordon is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (4)

Alastair

Alastair Shanks

Job Title: Founder

Joined: 2012

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.


"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."


"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."


Alastair described working at Right at Home can rewarding, varied, and safe.”


Claire

Claire Skilton

Job Title: Registered manager/Head of Compliance

Joined: 2017

Since joining in 2017, Claire has made a positive impact on the Right at Home team and has become an invaluable member.


"As the Registered Manager and Head of Compliance, I oversee daily operations, promoting efficient service delivery and high performance across all offices." Claire's job role also highlights that she "ensures adherence to relevant regulations and laws, develops policies, and manages risks to maintain compliance. My role includes completing audits, contributing to strategic planning, and driving innovation to enhance service quality and operational efficiency. I am also responsible for identifying and mitigating risks, and ensuring the safety and well-being of clients and staff. Additionally, I uphold the Registered Manager’s legal responsibilities, ensuring the organisation meets all statutory and regulatory requirements and reporting any issues in a timely manner to regulatory bodies."


Claire finds "the incredible team" she "has the privilege to work alongside and collaborate with, where no two days are the same" the most fulfilling element of her job!


To summarise working for Right at Home, Claire describes it as the following - Empowering, Caring, Meaningful.


Rhys

Rhys Bailey

Job Title: Head of Finance & Business Development

Joined: 2021

Rhys joined the Right at Home team in 2021 as Head of Finance & Business Development, after realising the difference Homecare can make on individuals.


Rhys' job allows him to "oversee all finance related activities and ensuring the business is building partnerships with local authorities, communities and businesses in the local area."


"Completing business-wide financial processes from KPIs to payroll to management accounts. There is nothing more satisfying than implementing a new process and seeing how that affects business performance.


When asked to describe working at Right at Home in three words, Rhys says, "Absolutely bloody incredible."


Liz

Liz Young

Job Title: Marketing & Recruitment Manager

Joined: 2020

Liz leads both Marketing and Recruitment, bringing a wealth of experience to the table. Since joining Right at Home a few years ago, she has become a valued member of the leadership team and an incredible asset to the company. Liz is actively involved in the community, whether at recruitment fairs, organising events at HQ, or participating in local community gatherings to promote Right at Home and represent the company with a friendly face. Her dedication never goes unnoticed, and she is truly the glue that holds her team together.


Can you share a bit about your background and what you did prior to joining Right at Home?
I have worked in a marketing role for 20 years, the majority of which was in the promotional merchandise industry. Before this I was at university studying Art History!


What inspired you to join Right at Home?
I loved the Right at Home company values which are strongly aligned with my own and that it is a growing company which genuinely wants to do good things for people whether it is the clients, their families or the carers!


What does a typical day look like for you?
I feel like there is no typical day for me! My role is so varied which I love!! I can be doing anything from working with my team on recruitment or marketing strategies to making calls to carers to check in on their well being. I work a lot on our interval and external communications and generally aim to make Right at Home the best place to work for everyone!


What do you enjoy or find most rewarding about your role?
All of it. I love my team and I love seeing carers and clients and when they are happy - I am happy.


Do you have any pets? If so, what?
My cat - Little Boots


What’s the best piece of advice you have ever received?
Find what makes you happy and do more of it


Frequently Asked Questions about Right at Home Alton & Bordon

What Type of Services does Right at Home Alton & Bordon offer?

Right at Home Alton & Bordon offers Home Care.

How many Carers does Right at Home Alton & Bordon employ?

Right at Home Alton & Bordon employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Alton & Bordon to verify any information. View our terms and conditions. Right at Home Alton & Bordon has a Platinum Service – more info.