Right at Home Alton & Bordon

Office 103, The Shed, Bordon GU35 0DJ
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9.9 34 Reviews
  • Right at Home Alton & Bordon, Bordon
Right at Home Alton and Bordon supports elderly people in Alton, Bordon, Hindhead and surrounding villages to stay living independently in the comfort of their own homes. Clients enjoy the company of a CareGiver from the trusted and well-trained team for either regular homecare visits or full-time live-in care.

For clients living with memory loss or dementia, the support from the team can be especially valuable in improving quality of life.

To ensure the CareGivers have enough time to deliver quality care visits are a minimum of one hour. In order to provide the most personalised support there is a "No Strangers Policy", meaning that any new caregiver is always introduced by someone the client has already met. Care teams are kept as small as is practical so the CareGivers can really build up a relationship with their clients.

To find out more or for a free care needs assessment get in touch today.

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Care Provided by Right at Home Alton & Bordon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Claire Skilton (Registered Manager)

Right at Home Alton & Bordon Reviews (34)

Total of 34, showing 21-34
9.9

Right at Home Alton & Bordon has a Review Score of 9.9 (9.873) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home Alton & Bordon has 34 reviews.

Overall Experience

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Date Published

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Review from Claire G (Daughter of Client) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so grateful for the ongoing support of Right at Home, Alton & Bordon for my 94-year-old mother who has Alzheimer's. Her carers have all been so lovely and the office has always responded very quickly to any queries or requests for changes to Mum's care plan. As my mother's condition continues
to decline, it's good to know that she is in safe hands on the days that I cannot be with her. I have no hesitation in recommending Right at Home to anyone needing a care package.

Reply from Liz Young, Business Development Manager at Right at Home Alton & Bordon

Thank you so much for taking the time to write such a glowing review of our caregivers in Alton and Bordon, I will be sure to pass your kind words onto the team.
The caregivers all think so highly of your mother and are committed to offering the best support they can, to both your mother and you.


Thank you.


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Review from J O (Friend of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to take my next-door neighbour shopping and do errands for both herself and her husband. Lack of transport meant I was unable to continue. The carer they have now is very good. She is extremely patient with both of them.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Many thanks for taking the time to write us a review. I am very glad that your impression of our caregiver and the work that they do has been so positive. Thanks again.


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Review from Sarah B (Partner of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic team of carers. They couldn't have done more for my partner. Would definitely recommend Right At Home (Alton & Bordon). They made a very difficult and challenging time a little bit easier. Nothing was too much trouble and they were attentive, friendly and respectful. Just brilliant.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Sarah, very glad we could be there to help and support when you needed us. A big thank you to you for taking the time to share your experience - it means a lot to the team to hear such positive feedback.


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Review from Alfred G (Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home for the last year or so. I always found them to be professional, on time and extremely efficient. Staff are friendly and always put my needs first. I would recommend them to friends and family.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Alfred - thank you so much for your fantastic review. I know the team love working with you and will be delighted to see this review. Many thanks.


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Review from Mike S (Son-in-law of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Right at Home were fantastic in the way they provided palliative care for my mother in law. They were so kind and caring in the way they cared for her and us and we will always be grateful to them for how they helped us all through a very difficult time.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Mike, many thanks for such a great review. I know the team felt very involved with you all and were honoured to be able to be there and make a difference to you all at a difficult time. Thank you again for taking the time to write us a review, it means a lot to me and the team.


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Review from Brian T (Husband of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have enjoyed the daily visits of a team of terrific carers since September 2020. The girls have been so caring, affectionate and professional towards both my wife and I, always asking how we are the minute they get inside the door. They have been incredibly punctual during some difficult periods
and have developed a loving relationship with her. An administration issue by the providing authority caused us to have a 3-week break with another company, and the end of the contract saw all the girls and my wife emotionally upset. The contract was renewed and there was a race by the staff to get back to visiting my wife asap. The merriment of the missing three weeks was quickly restored, and their care has been very uplifting for her. The girls are wonderful but the most impressive element as far as I am concerned is their determination to persuade my wife to do her exercises that will give her a much better quality of life in the near future.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Brian, thank you for taking the time to share your experience with Right at Home. We were very sorry you did not have such a good experience with the other company but very glad to be back with you now! I am glad to hear that the team are doing such a good job persuading your wife to do her exercises. Sometimes it can be challenging to persuade people to do what is necessary to help them stay independent but in the long run, it can add so much quality to life. Thanks again.


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Review from Eric V (Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would advise anyone who is a bit hesitant about having care in the house, go for it, it's wonderful! I am a competent ex-businessman with health issues who needed some support. And the staff have been amazing. They have given me my confidence back, to believe in my ability to get on with life. I couldn't
have wished for a better service!

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Eric, thank you for your fantastic review. Your words are very relevant as so many people do worry about starting care but then when they do start to find it has such a positive impact on their lives. It is great to hear of the improvement it has had on your quality of life.


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Review from Veronica R (Goddaughter of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godfather has been exceptionally happy with the help he has received and his carers have become very valved friends. They go over and above all expectations, being incredibly helpful and kind. This was epitomised recently when Government regulations meant that the prior arrangements for the Christmas
break had to be changed at the last minute. Right at Home efficiently and with huge thoughtfulness ensures that my Godfather was not alone, in fact, he enjoyed a rather spoiling and joyous day. Those responsible for the logistics and administrative side of this care company are very reliable and one can be certain of a quick response to any queries.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Veronica - that is such a wonderful, glowing review - the team will be delighted to get such fabulous feedback. The team do take their responsibilities of caring for our clients very seriously and strive to make sure we are always improving the quality of their lives. Thanks again, Alastair


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Review from John B (Husband of Client) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife can be difficult at times due to her condition. With carers coming twice a week has provided a big improvement in her behaviour (early stages of dementia).
She enjoys her trips to the supermarket with the carer, she has no problem with the care provider and one, in particular, we call our ray
of sunshine as she brightens our day.
Right at Home is a very good service provider and management are also excellent.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Thank you very much for your review. I believe that getting the care right for people living with dementia is so important and can make such a big difference to both the individual we are supporting and their family. So, I am delighted to read such a good report from you.


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Review from H V (Wife of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are conscientious and courteous to my husband, who can be difficult at times. They all support and care about me as well.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Thank you for your positive review! Very much appreciated.


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Review from Nick C (Friend of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a new Right at Home client and was instrumental in enlisting the company to provide care. My friend is simply delighted with the level of care and support he receives and it has enriched and transformed his life. The individual carer who visits on almost every day is wonderfully kind,
attentive and provides hugely valuable contact, support and practical help. The office and admin is impressive and makes using Right at Home a joy.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Nick, thank you so much for your review, and I am delighted that the team have had such a positive impact on you and your friend. This is just the sort of thing that I hope to hear, and we aim to achieve. Thanks again.


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Review from Rosaleen L (Daughter of Client) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with the care provided to our 89-year-old mother; who has Alzheimer's. Her carers are very reliable, kind, hard-working and thoughtful. My mother appreciates their daily visits to help with her care and things that need doing around the house, with shopping and cleaning.
They also provide much-needed company. As none of us family members are able to visit during the current crisis, it is hugely reassuring to know that she has such good care. We are much indebted to them for making it possible for our mother to live in her own home as long as possible.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Rosaleen, thank you for your kind review. We are delighted that we are able to help and make a difference when you can't be there in person for your Mum.


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Review from Kate A (Daughter of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service, with caring and professional caregivers who are always punctual, helpful, cheerful and tactful with the support they provide for my mum. She looks forward to their daily visits! Highly recommended.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Kate, thank you for your great review. Very glad we are able to support you with your care for your Mum.


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Review from Trudie C (Daughter of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home visit my mother, who is sometimes very difficult to please, very stubborn and proud. But, they have been going 3 times a week and now we have had to increase to twice a day 7 days a week. Mother is happy, the house is clean, she seems to connect well with the carers that go in to her.
I am very happy with the level of care, the communication is spot on. If there is a change in mother's condition I am made aware straight away. I'd recommend the company without hesitation.

Reply from Alastair Shanks, Owner at Right at Home Alton & Bordon

Trudie - thanks for your review. We have all sorts of different clients and put some thought into which of our care team are going to be best suited to care for each person. So, very glad that this has worked well for you and your Mum. Thanks.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Right at Home Alton & Bordon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Right at Home Alton & Bordon is calculated as follows: ( (63 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Alton & Bordon is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (4)

Alastair

Alastair Shanks

Job Title: Founder

Joined: 2012

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.


"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."


"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."


Alastair described working at Right at Home can rewarding, varied, and safe.”


Claire

Claire Skilton

Job Title: Registered manager/Head of Compliance

Joined: 2017

Since joining in 2017, Claire has made a positive impact on the Right at Home team and has become an invaluable member.


"As the Registered Manager and Head of Compliance, I oversee daily operations, promoting efficient service delivery and high performance across all offices." Claire's job role also highlights that she "ensures adherence to relevant regulations and laws, develops policies, and manages risks to maintain compliance. My role includes completing audits, contributing to strategic planning, and driving innovation to enhance service quality and operational efficiency. I am also responsible for identifying and mitigating risks, and ensuring the safety and well-being of clients and staff. Additionally, I uphold the Registered Manager’s legal responsibilities, ensuring the organisation meets all statutory and regulatory requirements and reporting any issues in a timely manner to regulatory bodies."


Claire finds "the incredible team" she "has the privilege to work alongside and collaborate with, where no two days are the same" the most fulfilling element of her job!


To summarise working for Right at Home, Claire describes it as the following - Empowering, Caring, Meaningful.


Rhys

Rhys Bailey

Job Title: Head of Finance & Business Development

Joined: 2021

Rhys joined the Right at Home team in 2021 as Head of Finance & Business Development, after realising the difference Homecare can make on individuals.


Rhys' job allows him to "oversee all finance related activities and ensuring the business is building partnerships with local authorities, communities and businesses in the local area."


"Completing business-wide financial processes from KPIs to payroll to management accounts. There is nothing more satisfying than implementing a new process and seeing how that affects business performance.


When asked to describe working at Right at Home in three words, Rhys says, "Absolutely bloody incredible."


Liz

Liz Young

Job Title: Marketing & Recruitment Manager

Joined: 2020

Liz leads both Marketing and Recruitment, bringing a wealth of experience to the table. Since joining Right at Home a few years ago, she has become a valued member of the leadership team and an incredible asset to the company. Liz is actively involved in the community, whether at recruitment fairs, organising events at HQ, or participating in local community gatherings to promote Right at Home and represent the company with a friendly face. Her dedication never goes unnoticed, and she is truly the glue that holds her team together.


Can you share a bit about your background and what you did prior to joining Right at Home?
I have worked in a marketing role for 20 years, the majority of which was in the promotional merchandise industry. Before this I was at university studying Art History!


What inspired you to join Right at Home?
I loved the Right at Home company values which are strongly aligned with my own and that it is a growing company which genuinely wants to do good things for people whether it is the clients, their families or the carers!


What does a typical day look like for you?
I feel like there is no typical day for me! My role is so varied which I love!! I can be doing anything from working with my team on recruitment or marketing strategies to making calls to carers to check in on their well being. I work a lot on our interval and external communications and generally aim to make Right at Home the best place to work for everyone!


What do you enjoy or find most rewarding about your role?
All of it. I love my team and I love seeing carers and clients and when they are happy - I am happy.


Do you have any pets? If so, what?
My cat - Little Boots


What’s the best piece of advice you have ever received?
Find what makes you happy and do more of it


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