Everbright Home Care Ltd

Office 11 Liscard Business Centre, The Old School, 188 Liscard Road, Wallasey CH44 5TN
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8.9 4 Reviews
  • Everbright Home Care Ltd, Wallasey
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Care Provided by Everbright Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Everbright Home Care Ltd
  • Person in charge
  • Maria Baptista (Manager)

Funding & Fees Guide for Everbright Home Care Ltd

  • Prices

  • Our prices are very competitive, please call us or email for further information.
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Everbright Home Care Ltd Reviews (4)

8.9

Everbright Home Care Ltd has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Everbright Home Care Ltd has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
0
3
1

Review from Lee D (Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with ICare Network for a couple of years and I'm thrilled with the care I have received from the company and the individual carers and I can't recommend them highly enough. My carers have become my family and they go above and beyond to make certain my quality of life is as high as it can
possibly be. The manager and her team have been simply amazing with liaising with my doctors, specialists, social services, community care services, other agencies and care practitioners to make certain I have an extremely high level of continuity of care. My care has thrown many complex situations at ICare Network and my stalwart carers and they have always handled everything with utmost respect, dignity, grace, and aplomb. I have nothing but admiration for the excellent support I have received in situations I know challenged both myself and my carers in ways they will not have encountered before yet I have never doubted their willingness or ability to support me. To the manager and my carers, my love and eternal gratitude.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from CLIVE M (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ICare Network looked after my mum for the last 7 months that she was able to live in her own home. They were brilliant, my mum was very difficult to care for! She has now moved to a care home as she is not safe living by herself anymore.
I would highly recommend ICare Network - Ticked all the boxes.

Reply from Maria Baptista, Manager at Everbright Home Care Ltd

It was a pleasure to assist, I am thankful, we are here to help always. Many thanks for this review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley G (Daughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were at Mum's and when her carer arrived, Mum's face lit up. He was very natural and relaxed with her and made her a coffee and offered us one. Bought food for her and gave her her meds then asked her to accompany him so that he could check her stoma bag and asked her to pop and empty it. She went
very obligingly and when she came back I noticed she’d applied her lipstick and perfume, only 89 years old!
Very happy to see how at ease she was with the carers. Gives her something to look forward to twice a day and reassures us she won’t forget to eat or take her meds or empty her bag.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn H (Daughter of Client) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being fairly new to the service and after having a really bad experience with another care provider, I had concerns about going elsewhere to provide care for my elderly father, who has dementia, but I am extremely happy that I have chosen this care provider.
From the carers through to the manager,
I can't fault the service we have received so far.
I was given a link to an app for my phone from day one so that I can be kept informed on the care provided on each visit, and was also provided with the contact details of the manager for added security in case I needed to discuss anything I felt wasn't right.
The rapport I have with everyone involved with my father's care is excellent; I am kept informed every step of the way, even to the point that if the manager isn't happy with a report, she will call me and discuss it.
The agency as a whole has taken a huge weight off my shoulders, and I'm eternally grateful to them.
Thank you.

Reply from Maria Baptista, Manager at Everbright Home Care Ltd

Thanks so much for your kind words and initiative to give us a review. We are so happy with your feedback, I will share it with the staff, and they will be made up. It is a pleasure to have your Dad as our service user, and count on us always; we are here to help! Communication builds the best relationships, and we make all efforts necessary between staff, service users and their families to make things happen. Thanks once again. It made my day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Everbright Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Everbright Home Care Ltd is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everbright Home Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Everbright Home Care Ltd

What Type of Services does Everbright Home Care Ltd offer?

Everbright Home Care Ltd offers Home Care.

How many Carers does Everbright Home Care Ltd employ?

Everbright Home Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everbright Home Care Ltd to verify any information. View our terms and conditions. Everbright Home Care Ltd has a Basic Service – more info.