Helping Hands Home Care (Maidenhead)

124 High Street, Maidenhead SL6 1PT
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7.8 3 Reviews
  • Helping Hands Home Care (Maidenhead), Maidenhead
Whether you require one visit a week for 30-minutes or 24-hour live-in care, Helping Hands offers a bespoke, fully managed service from your local branch team in Windsor & Maidenhead.

Helping Hands is one of the UK’s leading homecare providers, offering condition-led care tailored to your support needs, whether companionship, housework or more personal care.

With more than 100 branches across England and Wales, you can rely on Helping Hands to understand care, no matter what your support needs and they can even provide nurse-supported clinical care for more complex conditions, such as dementia and Parkinson’s.

Call Helping Hands Windsor today and one of their friendly customer advisors will talk you through your options and the full costs involved or drop into your local branch where you’ll find a warm welcome awaiting you.

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Care Provided by Helping Hands Home Care (Maidenhead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Whiting (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Maidenhead)

  • Prices

  • Domiciliary Care From £36.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Maidenhead) Reviews (3)

7.8

Helping Hands Home Care (Maidenhead) has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Maidenhead) has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from Susan V (Daughter of Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very kind, respectful and professional. They look after my father who has Alzheimer's and is bedbound. They provide personal care and they are very thorough and considerate. They are a pleasure to have in the house. I'm very grateful for their service.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Tim H (Son of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has offered excellent care for my mother since the beginning of the year. Her carers are warm and compassionate and the office is very responsive. We've been hugely impressed by their service, in particular the continuity of care mum receives, and would be happy to recommend them.

Reply from Louise Whiting, Branch Care Manager at Helping Hands Home Care (Maidenhead)

Thank you so much for this glowing review and recommendation! I'm delighted to hear how happy you are without carers and that they are so warm and compassionate - it is our absolute pleasure to provide care for your mother. Your kind feedback is truly appreciated.
Best wishes.


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Management

Treated with Dignity

Value for Money

Review from Rachel O (Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Helping Hands after having spinal surgery and needing help with personal care. I was not looking forward to having assistance, but from the first phone call, I just knew Helping Hands were right for me. Then when my carer arrives, well I don't know how to put into words how relaxed and assured
I was. She is the perfect, caring, kind, patient, professional and calming. She is just an angel and I cannot thank her enough. I will clearly miss her 9am each morning.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (Maidenhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Maidenhead) is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Maidenhead) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Louise

Louise Whiting

Job Title: Branch Care Manager

About me


As the registered branch manager, I am responsible for overseeing the day-to-day management of the branch to ensure that it is efficient in providing the highest standard of care to all our customers as well as ensuring that our branch staff and team of carers feel supported within their role. At Helping Hands Maidenhead our team of carers and branch staff aspire to deliver a service that is person-centred and meets the needs of those in our local community.


Experience and expertise


I started my journey into care in 2008 as a care assistant as I wanted to have a career that was rewarding and gave me a sense of purpose and I have to say the goal is still the same.


Why I chose Helping Hands


I joined Helping Hands as I strongly believe in their ethos and values, we have such an amazing network of support who lives these values on a daily basis so I feel blessed to be part of such an amazing team.


Frequently Asked Questions about Helping Hands Home Care (Maidenhead)

What Type of Services does Helping Hands Home Care (Maidenhead) offer?

Helping Hands Home Care (Maidenhead) offers Home Care.

How many Carers does Helping Hands Home Care (Maidenhead) employ?

Helping Hands Home Care (Maidenhead) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Maidenhead) to verify any information. View our terms and conditions. Helping Hands Home Care (Maidenhead) has a Platinum Service – more info.