What Type of Services does Nova Care Yorkshire Ltd offer?

Nova Care Yorkshire Ltd offers Home Care.

How many Carers does Nova Care Yorkshire Ltd employ?

Nova Care Yorkshire Ltd employs 12 carers.

Nova Care Yorkshire Ltd, Office 32 Titan Business Centre, Central Arcade, Cleckheaton, West Yorkshire BD19 5DN

Review from Shirley F (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience

Cannot praise Nova Care, or every member of staff, enough. The whole team are professional, thoughtful, helpful and mum wouldn't want any other carers to look after her. The whole team are there for her, we know that mum is in safe hands and they speak to us immediately if they have any concerns with

regard to mum's health. Sarah, the owner, and Caroline have become good friends to mum, my sister and me and they, and other members of mums care team have looked after mum so well since we started using Nova more than 3 years ago. I would recommend this company in a heartbeat; we wouldn't even consider going anywhere else, they are THAT good!!

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

thank you so very much we love visiting mum , and Rosie of course... we cant forget the queen.

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Review from Carol R (Daughter of Client) published on 9 April 2025
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Overall Experience

The Nova Care team have been visiting my Dad twice a day for about a year now. My Mum was very reluctant to allow anyone into the home but the team have won her trust. They are reliable, friendly, respectful, caring people who bring a smile to my Dad's face. They help with all personal hygiene -

washing, continence needs, shaving etc.
The communication is second to none, whilst attending to my Dad or liaising with me and my Mum.
Their visits are well documented and billing is simple and easy.
I live far away and because Nova Care are there I have peace of mind. I know they will contact me if necessary. They have made a huge difference to the quality of my Mum's life as she was struggling to support my Dad herself.
I would recommend them to anyone and I am so grateful to have them to look after my Dad.

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

dads such a character, we have a great laugh... although ive learnt never to ask him to name something ever again!

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Review from Emma F (Granddaughter of Client) published on 9 April 2025
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Overall Experience

Nova care are outstanding care providers. My grandma has dementia along with lots of other issues and the team are just the best. There is nothing they can't do. The care they put in is brilliant and they are always happy and go above and beyond constantly. My grandma is not able to review herself anymore.

But seeing her face beam when one of her carers enter the room is enough for me to know without words how much she appreciates and adores them. Thank you Nova care team.

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

She's such a joy, a mischievous one but a joy , thank you so much.

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Review from J B (Daughter of Client) published on 9 April 2025
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Overall Experience

Since Nova Care started providing care for my elderly father in October 2024 I've found them to be very caring, professional, efficient and attentive. It is difficult to accept that a parent is dependent on others for basic care but all the Nova Team have made this easy and comfortable and I'm very

grateful for the patience & consideration they show my dad, and me. I am very happy with their service and appreciate all that they do for us. A 5star service that I would easily recommend.

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

Thank you so very much, dad has a great sense of humour , especially when it comes to me exploding his porridge hahaha, xxx

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Review from Diane P (Daughter of Client) published on 9 April 2025
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Overall Experience

Mum has been looked after by Novacare since she came out of hospital over 2 years ago. Her carers are excellent in their duty of care and have become trusted friends and have been recommended to other people

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

thank you so very very much :), we love coming to see mum and performing our duty to Miss Rosie .. never forget belly rubs she will hold it against us hahaha

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Review from Alison w (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience

I find the service provided is excellent with care and attention provided to my dad, he looks forward to his visit which I am very glad about as dad was very apprehensive at the start.His visits are always around the same time and the carer is sometimes there when I arrive so it's nice to chat and see

how things are.

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

His Care Fellows loves chatting with him , men and sports, were really pleased he's settled in well with them.

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Review from Catherine H (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience

The manager and team are amazing!! Myself and my brother really couldn't be without them now. They visit mum four times a day to help her with meds and meals. But do so much more! Most importantly they are fantastic with mum, spending time getting to know her and her needs. She really enjoys their company

and appreciates their help. I couldn't recommend them more. Thank you so much

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

its fabulous to hear :) she certainly has us in stitches with them birds x

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Review from Catherine S (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience

We have been using Novacare Yorkshire for many years now and have been very happy with the care and compassion they have give to my mum who has Alzheimer's but also my dad who has heart failure. The team are always reliable and have battled through snow to make sure they can get my mum washed and

dressed on a daily basis. It's really useful to look at the log of my mum's care they provide in an app. I regularly ask them for advice and the team is very responsive. They have gone above and beyond over the years visiting my mum in hospital, recommending a temporary care home and collecting my mum's medication in bad weather. Thank you for all your help and kindness

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

chasing the dog down the corridor to catch them tissues still has us in in stitches , thank you so much

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Review from S H (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience

My very elderly father lives alone and this is made possible with the support of Novacare
The manager and team are always helpful and so caring. They brighten up his day
They communicate with us, his family, very well indeed
It really does feel like team work
I can't recommend them enough.

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd

we love his cheeky side, and the jazz music is great to boogey to!

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Review from K M (Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience

The staff at Nova Care are polite and cheerful and I look forward to seeing them each day. They are always on time, and prompt so far. Been with Nova Care for 3 months now. Satisfied with the care provided thus far.

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Review from Nicola C (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience

Mum was ill in January and Nova Care really made a difference to my piece of mind whilst she was recovering and I wasn't able to be there. This support has continued through in February with an increased package of care to see Mum through to better health. The team operate with such care and compassion

- I have been at Mum's a couple of times when the team have arrived and they are so kind, listening to Mum's chat whilst discretely checking in with her medication and whether she has eaten/drunk anything that day. Mum isn't sure why she has the team in twice a day because she isn't aware of her own difficulties but the team operate around these to make sure she is safe and it lifts some of the load from me.
I genuinely cannot recommend the team at Nova Care highly enough.

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Review from C T (Daughter of Client) published on 13 March 2024
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Overall Experience

Nova Care have been life-changing for our family. Our parents, both 89 are able to stay together in their home with visits 3 times a day. Their expertise, professionalism and utter human kindness shines through every single day. We will forever be indebted to these wonderful people who are simply heaven

sent. Thank you.

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Review from Paul R (Son of Client) published on 13 March 2024
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Nova Care have been visiting my 93-year-old mother for over 12 months now to help with personal care and we are totally satisfied with the service provided. We would have no hesitation in recommending them to others.

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Review from Judith B (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience

I would like to say the team who have looked after our mum were excellent.
They were caring, friendly and very reliable.
It took Mum a while to feel comfortable with them but she was heading towards 100 years old, so it was to be expected.
They were very patient with her and certainly won her trust.
It

gave us peace of mind they were there when they said they would be, through all weathers.
Highly recommended.

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Review from Lynne L (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience

Mum was needing extra assistance and I was looking for a company that would be able to support Mum's needs. First I had a meeting at Mum's home with the manager, who explained everything about the service they provided. I instantly felt at ease with the information that was given to us, including a

gallery of the carers so we all knew who would be attending. This was reassuring for me knowing that Nova Care made safety of their clients a high priority. From the very first day Mum started having home visits, every carer was brought to her home and introduced by another colleague, so no one was a stranger. Nova Care have always been flexible and supportive with visiting times when the need arose to accommodate other appointments. They also notified me to reduce the attendance time, as they felt that the carers could complete in a shorter time without compromising care given. I wouldn't hesitate to recommend Nova Care to anyone looking for a company with carers you can trust.

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Review from Michelle H (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

My 91-year-old dad has been receiving daily visits from the Nova Care team for a month now. He and my mum look forward to the visits and it has taken the pressure off both my mum and I. Dad's carers are so accommodating, caring, patient, reliable, friendly and professional. During my initial conversation

with the director, I explained what my dad's requirements are and we discussed and agreed on the frequency and duration of visits then she created a care plan to ensure his needs were met. Nothing is too much trouble and I love that I get a daily report on the app. When I had some technical issues with the app, the director rectified the problem efficiently. I also like that my dad has the same carers calling in and that they were each introduced to my parents by the director before they began visiting. It is really reassuring to know that my dad is being cared for by such genuinely kind people and I now have peace of mind. Thank you Nova Care Team, you're all superstars!

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Review from Susan S (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience

I would definitely recommend Nova Care. They are skilled, kind, friendly and responsive to my parents' needs which are not always predictable. All the staff are so kind and I can see that it's more than just a job to them. It gives me peace of mind to know my parents are in good and caring hands when

I'm not around.

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Review from P D (Next of Kin) published on 21 February 2023
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The manager and the team have been nothing but absolute stars so helpful, caring and go out of their way to look after my mum. For me, the best around would recommend Nova Care 100%. The staff are so polite and never complain.

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Review from Megan R (Daughter of Client) published on 21 February 2023
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Nova Care are our current providers of all aspects of care for our mum. The staff are kind and genuinely caring people, who always go above and beyond to provide support to not only our mum but also to us as a family. In our mother's recent deterioration due to her disability, staff at Nova Care have

been amazing in changing their usual daily requirements to accommodate her needs, they go out of their way to be as helpful as they can. Thank you all so much.

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Review from Angela D (Mother of Client) published on 21 February 2023
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Mum and Dad are now 82 and 84 and they both suffer with the cruel disease that is dementia, it's very difficult for the family, and we have used Nova Care now for a good few years. Mum and dad both need help day to day and it gives the family some respite and relief that they are cared for as we all

work full time and the extra care is a godsend to the family. They always seem happy and nothing's too much trouble for the team if we have concerns or need extra help, if we forget small things like jam and bread they're always there to pitch in and help. All in all a great service and care with dignity and respect, would definitely recommend for your loved ones.

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