Always There Domiciliary Care Ltd

227 High Street, Epping CM16 4BP
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9.4 10 Reviews
  • Always There Domiciliary Care Ltd, Epping
Always There Domiciliary Care Ltd is based in Epping, Essex. The family-run domiciliary and live-in care provider supports people with the care they require and deserve.

The brilliant team of dedicated carers helps adults who are in need of varying kinds of support, whether it is short-term, long-term, or something in between.

Services provided include personal care, live-in care, domestic care, respite care, companionship care as well as flexible support for a wide range of health conditions, such as Alzheimer's and mental health.

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Care Provided by Always There Domiciliary Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Always There Domiciliary Care Ltd
  • Person in charge
  • Jennifer Biggins (Managing Director)

Funding & Fees Guide for Always There Domiciliary Care Ltd

  • Prices

  • £28.00 per hour Mon-Fri
    £30.00 per hour Sat-Sun

Always There Domiciliary Care Ltd Reviews (10)

9.4

Always There Domiciliary Care Ltd has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Always There Domiciliary Care Ltd has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
4
4
6
4

Review from Yvonne W (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

More consistency as we never know who is coming otherwise good service provided. The same person each day would be more consistent as with Alzheimer's it can be confusing a different person each day

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Review from Raymond D (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

the team has been wonderful in helping and guiding me and my family through a difficult time with my mum, and I can't thank and praise them enough.


the company is extremely responsive and caring which seems an obvious thing to say, but there is being a carer and then being really caring!


Reply from kaleda mendy, General Manager at Always There Domiciliary Care Ltd

Thank you so much for your kind words and for taking the time to share your experience! We are truly grateful for your feedback and are delighted to hear that you're happy with our home care services. We appreciate your trust and gratitude whilst continuing to support you and your family.


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Review from A M (Relative of Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service, all very kind and supportive to our family.

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Review from T B (Son of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency organisations are always responsive to changing care needs. The individual carers who support my mother are always upbeat but appropriate to Mother's needs and health developments on a daily basis. The family are delighted with Always There and the support offered over several years.

Reply from kaleda mendy, Office Manager at Always There Domiciliary Care Ltd

Thank you for such a lovely review of your experience with our company, It means a lot to us!


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Review from Katharine B (Daughter of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very hard working always with a smile as soon as they walk in into my mother's and make you happy because Mum feels relaxed and understands her needs.
They always help us and offer good advice to make Mum's life a little easier for her and us too whether she feels unwell and it’s true
they are always there because they care for my mum and us too.
My brother and I are happy with the service you give to my mum you treat her with respect and kindness too and to the family what more could we ask for so special thanks to four staff members in particular for your care to our mum she is so happy with you ladies.
She always looks forward to seeing you and that speaks for itself we see you next week.

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Review from D H (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received the most excellent service from all the staff at Always There. All the ladies that cared for Mum to deliver palliative care were the most caring. Professional, knowledgeable and efficient carers I have ever come across. There offered support to not only my mum but to myself and my
sister as well, they treated my mum with the utmost respect and she died a dignified death due to their care. These ladies are a rare breed who display the most genuine compassion. Thank you.

Reply from Jennifer Biggins, Managing Director at Always There Domiciliary Care Ltd

Thank you so much for your kind words they mean so much to all of us. It was a pleasure and a privilege to take care of your mum.


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Review from Judith D (Wife of Client) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all really lovely and cared for all of us as much as they did for my husband. They were very supportive of all of us at a very difficult time. They helped to make my husband's last three weeks, very peaceful.

Reply from Jeane Neaves, Admin at Always There Domiciliary Care Ltd

Hi Judith, thank you ever so much for taking the time to leave us a review. We are incredibly grateful for your positive feedback. It was a pleasure to look after your loved one and we wish you happiness and great health for the new year.


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Review from Chris A (Son of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care all round. Carers all very friendly and efficient. Organisers and office very helpful and very much help me take care of mum. Everything we need. Very happy. We can very much recommend Always There as a home care provider.

Reply from Jeane Neaves, Admin at Always There Domiciliary Care Ltd

Hello Chris, it's been a pleasure looking after your mum. We are really grateful and appreciate you taking the time to share your rating with us. Always There Domiciliary Care.


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Review from C B (Niece of Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For many elderly people, independence is cherished and good carers make this possible. No one wants to go into a care home and exchange a house full of memories and familiarity for a small room identical to all the others. Nor do people who have helped and supported relatives throughout their lives
find it easy to be the one who needs help. A reliable, kind, and professional carer affords the elderly the dignity and privacy they crave and it is a job that demands multiple skills and patience.

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Review from Annie K (Great-Niece of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely team at Always There Domiciliary Care have been so supportive of my aunty! Me and my family couldn’t be more grateful for them! Unlike the last company my aunt was with, the Always There team really go the extra mile and the two ladies that go in there really make her day, meaning we don’t
have to worry when we can’t be with her every day!

Reply from Kaleda Mendy, Office Manager at Always There Domiciliary Care Ltd

Thank you so much for the positive feedback, Annie.


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Always There Domiciliary Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Always There Domiciliary Care Ltd is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Always There Domiciliary Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Rosie.

Rosie. S

Job Title: Care Coordinator

Joined: 2020

I have worked in Care for over 5 years and have worked for "Always There Domiciliary and Live-in Care" for coming up to a year. In my previous jobs, I felt they were very monotonous and unrewarding. In Care, you can actually come home at the end of the day knowing you have made a difference to someone's day. I was welcomed with open arms when I started working for "Always There" and that same level of support has continued throughout the period of time I have worked here.


Frequently Asked Questions about Always There Domiciliary Care Ltd

What Type of Services does Always There Domiciliary Care Ltd offer?

Always There Domiciliary Care Ltd offers Home Care.

How many Carers does Always There Domiciliary Care Ltd employ?

Always There Domiciliary Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Always There Domiciliary Care Ltd to verify any information. View our terms and conditions. Always There Domiciliary Care Ltd has a Platinum Service – more info.