Review from Jill P (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience

We have recently changed care providers for my mum as we felt that we needed better support from the management side of the company. This has already proved to be a beneficial change. Mum was slightly reluctant to change at first but is now forging a comfortable relationship with her assigned carer.

Mum is determined to stay as independent as possible and it is hard for her to accept help. Her carer is sensitive to this. Mum doesn’t need personal care just yet but a bit of housework and company is just right for now. It also acts as ‘eyes’ and ‘ears’ for my brother and I who don’t live locally to Mum. It is reassuring to know that we would soon find out if there was a problem but is also a 2-way communication process and I feel secure in contacting Home Instead if there is anything to report regarding Mum, confident in the knowledge that I am being listened to. The app is a brilliant way to monitor the visits made by the carer and is proving incredibly useful.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

I'm so glad to hear that things are working out as you had hoped. It's been a pleasure for the team to get to know your mum.

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Review from David M (Husband of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience

The manager has carefully selected an ideal carer for my wife bearing in mind her needs and mental health. The carer is very obliging and helpful and has a quiet and calm manner and has affected a very positive relationship with my wife. She is very sensitive to my wife's needs. At present providing

the personal support and personal care required. Carries out additional domestic tasks very efficiently.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

It's lovely to read your comments, I'm so pleased that your wife is benefitting from and enjoying her visits.

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Review from Ruth H (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience

Home Instead was recommended to me by a friend who had also used the service and we have not been disappointed. The care is multifaceted. Our care provider treats Mum with the utmost dignity and respect. In addition, my father has bonded well with our carer and together they have forged a mutual respect

for one another sharing stories and memories. This has been such a relief for me as acknowledging and accepting the need to bring carers into their home has not been an easy decision for Dad. Our carer as well as providing personal care for Mum has had the natural aptitude to break down barriers with Dad. Social interaction is such an important part of care and our carer as well as getting Mum up, washed and dressed in the morning has taken the time to interact with Mum and Dad as a couple. Ultimately our carer is the cohesion in caring for Mum at home and we as a family value her professionalism and the contact she brings with the outside world. Mum 83 with Dementia, Dad 91.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for sharing your experience. It has been a pleasure to get to know your parents.

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Review from Christine M (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience

After a long stay in hospital we felt that Dad required more help than we could provide as three daughters living in different parts of the country. From the initial assessment of Dad's needs to the carers starting, the process was personal, empathetic and efficient. The carers encourage Dad to maintain

as much independence as possible while being there to support and assist with whatever is required. No task is too much, they are always cheerful chatty and very respectful.

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Review from Ann S (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience

A very professional approach is carried out with compassion and empathy when families are most in need by the office staff. The care and attention of all the carers who look after my mother is carried out with genuine dedication and make her happy and content. The support and reassurance they bring

to our home are extremely valuable.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

It was a pleasure to support your mum at such a difficult time. Thank you for trusting us with her care.

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Review from K M (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience

My 91year old Mother needed help getting up and putting to bed.
Home Instead have provided an absolutely outstanding service from Jenni coming to meet me and my Father to the speedy responses if there’s a query and the app is so useful. All the carers have been exceptional and both my parents really

like all of them. Cannot rate them highly enough.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. We are so pleased that your parents have been happy with their visits. It's been a pleasure to look after them.

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Review from Madeleine D (Daughter-in-law of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience

We are so pleased with the service provided by Home Instead and especially the assigned caregiver. Every member of staff has been extremely easy to work with, friendly as well as being extraordinarily discreet and sensitive. To have my mother-in-law treated as someone who just needs help in certain

areas and companionship in others is a delicate balancing act that Home Instead have perfected. It's been a win-win all round. Thank you!

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words. We have shared this with all the team involved. They have very much enjoyed getting to know your mother-in-law.

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Review from Michael A (Son of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience

To date, our Mum has been very resistant to any form of home visit, care or help from any outside service, and it took a lot of persuasion to get her to agree to have an initial meeting with Home Instead, and we are so glad she did. From the minute the manager arrived at Mum's she put Mum at ease and

explained everything clearly and fully, and it was agreed that initially, two visits a week would be a good starting point. The carer was carefully chosen by Home instead to match Mum's personal needs, interests, and age, and from the first visit a great rapport has already developed between Mum and the carer. Which is wonderful given Mum's reluctance to accept any outside help. Feedback from each visit via the App is both helpful and most welcome. I would recommend Home Instead to anyone looking for quality, professional and compassionate home care.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

We are so pleased that things are working out so well. It has been a pleasure to help you both.

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Review from H S (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

Home Instead has provided care for my father since June 21. They have massively improved his quality of life, and he looks forward to their visits. Over time, they have built up a good rapport with him and encouraged him with showering and getting out and about.
We are always made aware of any changes

and are able to check visits on the app almost in real-time.
I would recommend Home Instead to anyone looking for high-quality care.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. It has been a pleasure to look after your dad.

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Review from Gill E (Niece of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

What a wonderful service provided by Home Instead Beverley & Hull.
Professional, caring and flexible.
The manager conducted a thorough home assessment, and one gentleman provides person-centred support to my uncle.
Very grateful; makes a huge difference to a fragile and vulnerable situation.
Thank

you.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words. The team have really enjoyed looking after your uncle.

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Review from C T (Daughter of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience

Home Instead Beverley & Hull have been helping my father for several months now and we are delighted with the service they provide. He lives alone and very much looks forward to seeing his carers every day and appreciates the meals they assist with and the cheerful and kind company too. He plays cards

and sometimes goes for a walk and recently has had help with showering. Extremely reliable and attentive - we are very grateful for Home Instead.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you for your kind words. The team have really enjoyed getting to know your Dad and supporting his independence.

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Review from Jacqueline H (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience

Home Instead Beverley & Hull have been providing support to my elderly mother. We have found the service to be extremely responsive to her needs. She has enjoyed the companionship and supervised shopping that the carers have provided. We feel reassured that she is in good hands and it is very useful

being able to see the visit reports on the app.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. We have really enjoyed being able to support your mum.

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Review from Edward W (Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience

My wife had severe generalised osteoarthritis and was becoming more disabled. A friend mentioned Home Instead so we got in touch. Whole hour slots seemed impressive and the willingness to tackle almost anything sounded helpful. We were quickly aware of the reliability and helpfulness of their staff

even when she became weaker and eventually died at home. Empathy and willingness to help were evident to the end. I was partially paralysed after a stroke so I now knew how to get immediate and sympathetic help as I became less mobile myself. Without exception their service has been impeccable.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Many thanks for your review. We are so pleased to have been able to support you both.

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Review from Geoff C (Son of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience

The manager arranged to assess my dad who has Alzheimer's and was very thorough and understanding of his needs and has paired him up with his carer who is kind and caring and includes Dad in all his conversations.
We are delighted with their service and could not recommend them highly enough.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you for your review. So glad we've been able to help your dad.

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Review from Sally B (Wife of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience

We have been receiving care from Home Instead since July and have been extremely pleased with their service. Care was provided as soon as requested and the service has been reliable, friendly and professional. We are kept informed at all times and can use the excellent app for more detailed information.

Replacement cover has been provided for our regular carer's holidays. All the carers have been so helpful. We have never been let down and we cannot fault the company in any way and highly recommend them to anyone in need of a very caring service.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you very much for your kind words. It really means a lot to us to know that you're happy with the support we're providing.

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Review from Kate P (Daughter of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience

Home Instead Beverley & Hull have been providing care for my parents over the last 3 months. The carers are extremely reliable and provide a range of support activities in a friendly, professional and respectful manner. There is a brilliant app that helps me stay up to date with visit activities. The

office staff are very efficient and easy to contact. Most importantly my parents are extremely happy with the care they receive. I would not hesitate to recommend.

Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you very much for your kind words. We have very much enjoyed getting to know your parents.

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Review from Avril A (Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

I feel so much more safe, and protected since joining Home Instead Beverley & Hull. I am just helped with hoovering and bed linen change each week. As I age and develop further needs for practical help it will give me peace of mind to know this can be arranged.
The helpers I have met are so reassuring

and warm-hearted. To be in a clean home is a morale booster that I'm enjoying so much. Arthritis makes it painful for me to do hoovering. Thanks to all involved.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you for your kind words. The team have really enjoyed getting to know you too! Many thanks for your trust.

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Review from Justine B (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience

I could not fault the team at Home Instead. After my father's stroke they were able to provide help almost immediately and their flexible service significantly reduced the worry for myself and my brother. We were very happy with all aspects of care and would not hesitate to use Home Instead in the future.

Many thanks!

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words and for taking the time to share them. The team have really enjoyed meeting and supporting your parents.

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Review from Nikki M (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience

After my father had stayed with us in April it became apparent that he would need some care and support in his own home, as we live some distance apart. Within 24 hours of contacting Home Instead, cover had been arranged for an almost immediate start. The carers are attentive and discreet, the mobile

app is reassuring and allows me to keep up to date with his care. There is excellent communication from the office and nothing has been too much trouble. I cannot recommend them highly enough.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

So lovely to read this. The team have really enjoyed getting to know your Dad. Thank you very much for your feedback.

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Review from Jan G (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

We have been delighted with the care and support Mum has received to date and as family we have felt re-assured by the competence and responsiveness of her carers and of the managers we have worked with, to set up our current package. The app is excellent and allows us to see exactly what has happened

on each visit. At the moment Mum receives two visits of an hour per week to help her with her personal care, a little meal prep and some light housework, however it is very reassuring to know that we can add to this should Mum's needs change. All the carers Mum has met have been kind, friendly and professional in approach and are clearly interested in getting to know her and establishing a good relationship with her. We feel confident that they are focused on her and her welfare throughout the visits. We are very pleased with our choice of Home Instead Beverley & Hull and have recommended to several people on the basis of our experience.

Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you so much for your comments. We are so pleased to be able to support your mum. She is a lovely lady who all the Caregivers really enjoy visiting. Many thanks!

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Home Instead Beverley & Hull

Care Provided by Home Instead Beverley & Hull

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Funding & Fees Guide for Home Instead Beverley & Hull