Cedar Oak Healthcare Services Ltd

REGUS Office 212, Castle Court, 41 London Road, Reigate RH2 9RJ
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9.7 21 Reviews
  • Cedar Oak Healthcare Services Ltd, Reigate
Welcome to Cedar Oak Healthcare Services, your trusted provider of domiciliary care. Cedar Oak is dedicated to delivering top-quality, regulated care services that prioritise safety, independence, dignity, and respect for those who wish to remain in the comfort of their own homes.

The team of skilled professionals is committed to enhancing quality of life with kindness and compassion, ensuring all your needs are met. Cedar Oak believes in empowering Service Users to live independently while offering the practical support they need. Every interaction is guided by a deep respect for your personal preferences, preserving your dignity and respecting you as an individual, making sure you feel valued and understood. The team understands that staying close to your loved ones is essential, and services make it possible for you to remain in your familiar environment, surrounded by those who care about you.

With years of experience, Cedar Oak Healthcare Services bridges the gap in the care industry, offering tailored support that makes a real difference. Trust them to provide the assistance you need to continue enjoying life in your own home.

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Care Provided by Cedar Oak Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cedar Oak Healthcare Services Ltd
  • Person in charge
  • Moyo Adekunle (Manager)

Funding & Fees Guide for Cedar Oak Healthcare Services Ltd

  • Prices

  • Please reach out to us so we can collaborate on the best solution for your care.

Cedar Oak Healthcare Services Ltd Reviews (21)

Total of 21, showing 1-20
9.7

Cedar Oak Healthcare Services Ltd has a Review Score of 9.7 (9.744) out of 10, based on 21 reviews in the last 2 years. Over all time Cedar Oak Healthcare Services Ltd has 21 reviews.

Overall Experience

  • 16
  • 5
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Date Published

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Review from A R (Daughter of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedar Oak Healthcare Services were consistently excellent. Excellent in the care they provided and communicated to the family. They were understanding and adaptable to the changing needs. Patient, understanding and sympathetic. Always accessible by phone and always the same carers which meant that a
precious connection was formed.

Reply from Cedar Oak, Domiciliary Care at Cedar Oak Healthcare Services Ltd

Thank you for taking the time to review our service. We are delighted to hear that we were able to fully meet the needs of your loved one. Your kind words are truly appreciated. We remain committed to continually improving our services to ensure that everyone has the same positive experience.


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Review from E M (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for reviewing our services. We are happy to support you.


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Review from Catherine K (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really happy with the carers. She regularly talks about them so I know she is happy. They provide a very professional service and I feel that Mum is in safe hands. Thank you for all you do for her - enabling me to stay in work full time.

Reply from Willian Alves dos Santos, Care Coordinator at Cedar Oak Healthcare Services Ltd

Hi Katherine! Thank you for taking the time to review us. Our carers are always committed to bringing a smile to our service users' faces and we are happy to know that your mum is happy.


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Review from John K (Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and punctuality from all staff, good care with no problems. Fair value for money these days, I would not hesitate to use this company again in the future if I am unfortunate enough to need more care.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for your review. I hope that you will not need support anytime soon, but we will always be ready and happy to support you whenever needed. We appreciate that you've taken the time to provide this feedback.


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Review from C R (Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carer's 30 mins of help.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for taking the time to review us. We are glad that you're satisfied with our service.


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Review from P W (Husband of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've experienced the services of the team for two years, and at all times have received excellent service. Resident carers have cared for my wife with attention to her needs at all times. In all cases, a 'Mother to daughter' life of care has been established.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

We are so happy to see that our carers have been able to build such a good rapport with the family. We appreciate your time and your review. Thank you.


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Review from S D (Niece of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very pleased with the care given to my Auntie. I must say that sometimes the carers seem to be in a hurry to leave. But as I've already said we are pleased with the service provided.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for taking the time to review our service. I understand your feelings about the carers sometimes seeming to be a bit faster than usual. Some days can indeed be challenging, and our carers occasionally encounter difficulties that may cause them to run behind schedule. I would like to reassure you that providing person-centred and attentive care is always our top priority, and we'll continue to work towards that goal with all of our energy.


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Review from B P (Wife of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt happy with all the carers who come to help, wash, dress, etc my husband and know life would be difficult without their assistance.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for your review. We are glad that we've been able to support you. We will continue to work towards improving our services and making our service users comfortable and happy.


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Review from J N (Client) assisted by family/friend published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my care with Cedar Oak, I have been treated with kindness, compassion, efficiency, and where appropriate gentle humour which I found cheering and enjoyed. I was always treated with respect and my dignity was always maintained. My carers were always kind, helpful, and supportive of my wife
and family. They were always positive and encouraging and played an important role in my ongoing recovery. The administration team was helpful and efficient and offered great support whenever necessary.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you very much for such kind words. We are pleased to know that our team has been able to provide the level of care you deserve. I would like to reaffirm our commitment to excellence in care. We will continue to work towards excellence and your feedback is valued and appreciated.


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Review from Sharon L (Mother of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving care support in our family home for our daughter, who has complex and profound learning disabilities. Support started in November 2023 and we continue to be supported to this day.
We have been incredibly impressed by the overall service we have received. From the initial meeting
with management to discuss our daughter's needs to matching carefully chosen carers, of a similar age to our daughter, to support her.
Cedar Oak has provided us with continuity of a reliable team of well-motivated, trained carers who are all very caring, professional, and respectful when working long hours in our family home. We are also pleased to receive regular positive feedback from the day centre our daughter attends about how well she is cared for.
Each carer has forged a bond with our daughter and we feel our team has become part of our family. We are very grateful to Cedar Oak for making our lives so much easier.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you so much for your lovely review! I can't express how delighted I am to hear that our carers have built such a strong and positive relationship with your daughter and family. Establishing excellent rapport is key to delivering person-centred and compassionate care, and it's wonderful to know that we've succeeded in this with your family. We are truly honoured to support her, and you can count on us to continue providing the highest level of care she deserves.


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Review from M M (Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care company. The staff are cheerful, obliging and professional. They are reliable and do not let you down. For example, there was a muddle due to a hospital appointment and my carer phoned me in her downtime from her home at 9:45 PM to check I was ok. They are also very safety
cautious and are obviously well trained in the correct handling methods for elderly and disabled customers. The office is well located in the centre of Reigate.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

We are happy to know that we have been able to meet your needs. Training is a serious matter for us at CedarOak and we feel honoured that you've mentioned it. Thank you very much for your review.


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Review from N G (Wife of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that come to care for my husband are the nicest people with him - kind, gentle, and make him feel at ease. If I had the money I would gladly pay for your service.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

We are glad to hear that you and your husband have been well cared for by our carers. It is always a pleasure to see feedback like yours as we work hard to make sure our team can meet our service users' needs in full. We are more than happy to support you whenever you need us, be it now or in the future.


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Review from K G (Daughter of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is for bed-bound patients needing washing and inco pad change. Have used the service since summer 2022. Friendly and reliable, professional, and enables a stable routine 7 days a week. The staff is reliable and friendly and communicates regarding visit times.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for your feedback. We are committed to delivering outstanding care to all of our service users and will continue to strive for excellence.


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Review from B L (Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been outstanding. I am so pleased with all the carers and the care they give.

Reply from Cedar Oak, Domiciliary Care at Cedar Oak Healthcare Services Ltd

Thank you for your review. We are glad to know that we have been able to provide that level of care.


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Review from R A (Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cedar Oak provides an essential service for me as I am unable to walk without assistance. The care team that has provided the service is very understanding of my situation, responds accordingly, and is very attentive towards safety. I would be in serious difficulty without their professional aid.

Reply from Cedar Oak, Domiciliary Care at Cedar Oak Healthcare Services Ltd

Thank you so much for sharing your experience. We're glad to hear that our care team has been able to provide you with the essential support you need. Your safety and well-being are our top priorities.


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Review from W N (Wife of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Cedar Oak has been exemplary in every aspect. Every carer who has looked after my husband has shown commitment and compassion in all aspects of his care from dispensing a complex medication programme to intimate personal care. They have respected my husband's dignity at all times and
shown us both kindness, encouragement and reassurance through a very anxious time following discharge from three months of severe illness in hospital. We are both very grateful for their care and kindness. Similarly, we have experienced very real support from the administrative team throughout our relationship.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for sharing your experience with us. Your kind words deeply touch us and we are grateful that our team has been able to support your husband during such a challenging time. It means the world to us as this is our ultimate goal. We will continue to do our utmost to provide the best care possible.


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Review from M C (Husband of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We currently have care for 4 hours per week. 2 hours on Thursdays and 2 hours on Fridays.
Although we have had about six different people since we started about 2 months ago, things have settled down to the same two or three ladies now.
Initially, the carers would often phone up saying they would
be half and hour late.
Although that didn't matter too much, it made planning my appointments difficult on some occasions.
Recently however this seems to have stopped happening and the carers run to time.
On the positive side, I needed to request a carer to come 15 minutes early last week to enable me to go for a doctor's appointment and the carer arrived in good time.
The carers are all very pleasant and seem to genuinely enjoy their job.

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Review from L B (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers and service, excellent assistance and very helpful live-in care and break carers at home, able to work in a variety of situations. Always willing to go the extra mile and will help in any way possible. Good communications, highly recommended.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for sharing your feedback about our service. We're pleased to hear that you're satisfied with the care you've received. We want to reaffirm our commitment to providing excellent care and welcome your feedback at any time.


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Review from Claire S (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Vascular Dementia and lives independently. When we received the diagnosis I thought the world was going to cave in on me and all I could think was 'care home'. I didn't understand Dementia and I thought that right away she would need to be in a home - how wrong was I! I was recommended by our
Social Care team to organise 'carers' to assist Mum in the early stages of her diagnosis. Initially, they came in the mornings and evenings. I was paired with Cedar Oak and initially, I was a little unsure - my own insecurities I might add. We could not be happier with the care and attention that Cedar Oak afforded to my mum. They are now part of the family and I can rely on them 100%. Their communication is second to none and I never have to worry about Mum. Mum has 4 visits per day which is working well for her and for me. I can continue with my busy life knowing Mum is in safe hands.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you so much for sharing your experience. It's touching to read about your journey with your mum's diagnosis and how you two have adapted to this challenging time with such grace and love. Your description of the carers as part of the family surely brings a smile to their face and motivates them to continue providing your mum with excellent care. We wish you lots of love and good luck and renew our commitment to support your mum with all she needs.


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Review from K G (Mother of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Needed to ask the care team to carry out some additional duties at short notice. The team accommodated this and quickly helped with an issue that arose while I was away. I felt happy in the knowledge that my daughter would be well cared for while I was on my much-needed holiday.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for taking the time to review our service. We are glad that we were able to help and that you are happy with the care your daughter gets. We try our best to accommodate short-notice requests and our carers will always help whenever possible.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Cedar Oak Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Cedar Oak Healthcare Services Ltd is calculated as follows: ( (91 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 121 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cedar Oak Healthcare Services Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Moyo

Moyo Adekunle

Job Title: Director and Registered Manager

Joined: 2019

Moyo started Cedar Oak Healthcare Services with a passion and caring attitude that shines through in everything she does. She loves her work and takes immense pleasure in ensuring that people receive excellent care and have their needs met. Her dedication to providing high-quality, compassionate service is the foundation of our company, and it inspires everyone around her to strive for the same level of excellence.


Sharon

Sharon Baker

Job Title: Administrative Manager

Joined: 2019

Sharon Baker is an incredibly energetic and dedicated individual, always ready to lend a hand. Her hard work and special management skills ensure that our service users remain safe and satisfied, while also ensuring the wellbeing of our staff.


Margaret

Margaret Akinnola

Job Title: Deputy Manager

Joined: 2021

Margaret is a highly qualified professional with a passion for learning and development. She loves working in the field and supporting her colleagues. She has built an excellent rapport with service users and the whole team, and her quick thinking and efficient rota management ensure both service users and staff members are satisfied.


Frequently Asked Questions about Cedar Oak Healthcare Services Ltd

What Type of Services does Cedar Oak Healthcare Services Ltd offer?

Cedar Oak Healthcare Services Ltd offers Home Care.

How many Carers does Cedar Oak Healthcare Services Ltd employ?

Cedar Oak Healthcare Services Ltd employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cedar Oak Healthcare Services Ltd to verify any information. View our terms and conditions. Cedar Oak Healthcare Services Ltd has an Enhanced Service – more info.