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Cedar Oak Healthcare Services Ltd has a Review Score of 9.7 (9.744) out of 10, based on 21 reviews in the last 2 years. Over all time Cedar Oak Healthcare Services Ltd has 21 reviews.
Review from Anthony A (Nephew of Client) published on 8 August 2024
Submitted via Website •
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Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd
Thank you for taking the time to review our service. We are glad that your auntie is satisfied with the care she receives. We will continue working hard to ensure she always gets the best care and all her needs are met.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.744) out of 10 for Cedar Oak Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Cedar Oak Healthcare Services Ltd is calculated as follows: ( (91 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 121 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Cedar Oak Healthcare Services Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jul 2021
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Job Title: Director and Registered Manager
Joined: 2019
Moyo started Cedar Oak Healthcare Services with a passion and caring attitude that shines through in everything she does. She loves her work and takes immense pleasure in ensuring that people receive excellent care and have their needs met. Her dedication to providing high-quality, compassionate service is the foundation of our company, and it inspires everyone around her to strive for the same level of excellence.
Job Title: Administrative Manager
Joined: 2019
Sharon Baker is an incredibly energetic and dedicated individual, always ready to lend a hand. Her hard work and special management skills ensure that our service users remain safe and satisfied, while also ensuring the wellbeing of our staff.
Job Title: Deputy Manager
Joined: 2021
Margaret is a highly qualified professional with a passion for learning and development. She loves working in the field and supporting her colleagues. She has built an excellent rapport with service users and the whole team, and her quick thinking and efficient rota management ensure both service users and staff members are satisfied.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cedar Oak Healthcare Services Ltd to verify any information. View our terms and conditions. Cedar Oak Healthcare Services Ltd has an Enhanced Service – more info.