Cedar Oak Healthcare Services Ltd

REGUS Office 212, Castle Court, 41 London Road, Reigate RH2 9RJ
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9.8 27 Reviews
  • Cedar Oak Healthcare Services Ltd, Reigate
Welcome to Cedar Oak Healthcare Services, your trusted provider of domiciliary care. Cedar Oak is dedicated to delivering top-quality, regulated care services that prioritise safety, independence, dignity, and respect for those who wish to remain in the comfort of their own homes.

The team of skilled professionals is committed to enhancing quality of life with kindness and compassion, ensuring all your needs are met. Cedar Oak believes in empowering Service Users to live independently while offering the practical support they need. Every interaction is guided by a deep respect for your personal preferences, preserving your dignity and respecting you as an individual, making sure you feel valued and understood. The team understands that staying close to your loved ones is essential, and services make it possible for you to remain in your familiar environment, surrounded by those who care about you.

With years of experience, Cedar Oak Healthcare Services bridges the gap in the care industry, offering tailored support that makes a real difference. Trust them to provide the assistance you need to continue enjoying life in your own home.

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Care Provided by Cedar Oak Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cedar Oak Healthcare Services Ltd
  • Person in charge
  • Moyo Adekunle (Manager)

Funding & Fees Guide for Cedar Oak Healthcare Services Ltd

  • Prices

  • Please reach out to us so we can collaborate on the best solution for your care.

Cedar Oak Healthcare Services Ltd Reviews (27)

Total of 27, showing 21-27
9.8

Cedar Oak Healthcare Services Ltd has a Review Score of 9.8 (9.801) out of 10, based on 27 reviews in the last 2 years. Over all time Cedar Oak Healthcare Services Ltd has 27 reviews.

Overall Experience

  • 22
  • 5
  • 0
  • 0
  • 0

Date Published

27
7
27
27
0

Review from R A (Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cedar Oak provides an essential service for me as I am unable to walk without assistance. The care team that has provided the service is very understanding of my situation, responds accordingly, and is very attentive towards safety. I would be in serious difficulty without their professional aid.

Reply from Cedar Oak, Domiciliary Care at Cedar Oak Healthcare Services Ltd

Thank you so much for sharing your experience. We're glad to hear that our care team has been able to provide you with the essential support you need. Your safety and well-being are our top priorities.


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Review from W N (Wife of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Cedar Oak has been exemplary in every aspect. Every carer who has looked after my husband has shown commitment and compassion in all aspects of his care from dispensing a complex medication programme to intimate personal care. They have respected my husband's dignity at all times and
shown us both kindness, encouragement and reassurance through a very anxious time following discharge from three months of severe illness in hospital. We are both very grateful for their care and kindness. Similarly, we have experienced very real support from the administrative team throughout our relationship.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for sharing your experience with us. Your kind words deeply touch us and we are grateful that our team has been able to support your husband during such a challenging time. It means the world to us as this is our ultimate goal. We will continue to do our utmost to provide the best care possible.


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Review from M C (Husband of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We currently have care for 4 hours per week. 2 hours on Thursdays and 2 hours on Fridays.
Although we have had about six different people since we started about 2 months ago, things have settled down to the same two or three ladies now.
Initially, the carers would often phone up saying they would
be half and hour late.
Although that didn't matter too much, it made planning my appointments difficult on some occasions.
Recently however this seems to have stopped happening and the carers run to time.
On the positive side, I needed to request a carer to come 15 minutes early last week to enable me to go for a doctor's appointment and the carer arrived in good time.
The carers are all very pleasant and seem to genuinely enjoy their job.

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Review from L B (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers and service, excellent assistance and very helpful live-in care and break carers at home, able to work in a variety of situations. Always willing to go the extra mile and will help in any way possible. Good communications, highly recommended.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for sharing your feedback about our service. We're pleased to hear that you're satisfied with the care you've received. We want to reaffirm our commitment to providing excellent care and welcome your feedback at any time.


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Review from Claire S (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Vascular Dementia and lives independently. When we received the diagnosis I thought the world was going to cave in on me and all I could think was 'care home'. I didn't understand Dementia and I thought that right away she would need to be in a home - how wrong was I! I was recommended by our
Social Care team to organise 'carers' to assist Mum in the early stages of her diagnosis. Initially, they came in the mornings and evenings. I was paired with Cedar Oak and initially, I was a little unsure - my own insecurities I might add. We could not be happier with the care and attention that Cedar Oak afforded to my mum. They are now part of the family and I can rely on them 100%. Their communication is second to none and I never have to worry about Mum. Mum has 4 visits per day which is working well for her and for me. I can continue with my busy life knowing Mum is in safe hands.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you so much for sharing your experience. It's touching to read about your journey with your mum's diagnosis and how you two have adapted to this challenging time with such grace and love. Your description of the carers as part of the family surely brings a smile to their face and motivates them to continue providing your mum with excellent care. We wish you lots of love and good luck and renew our commitment to support your mum with all she needs.


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Review from K G (Mother of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Needed to ask the care team to carry out some additional duties at short notice. The team accommodated this and quickly helped with an issue that arose while I was away. I felt happy in the knowledge that my daughter would be well cared for while I was on my much-needed holiday.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for taking the time to review our service. We are glad that we were able to help and that you are happy with the care your daughter gets. We try our best to accommodate short-notice requests and our carers will always help whenever possible.


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Review from Anthony A (Nephew of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over all my auntie is most satisfied with the services you provide.
She never has anything negative to say. She feels comfortable with all the staff she comes in contact with. Staff are always helpful when needed. As I say, Auntie can't recommend enough.

Reply from Moyo Adekunle, Registered Manager at Cedar Oak Healthcare Services Ltd

Thank you for taking the time to review our service. We are glad that your auntie is satisfied with the care she receives. We will continue working hard to ensure she always gets the best care and all her needs are met.


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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Cedar Oak Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Cedar Oak Healthcare Services Ltd is calculated as follows: ( (126 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cedar Oak Healthcare Services Ltd is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Moyo

Moyo Adekunle

Job Title: Director and Registered Manager

Joined: 2019

Moyo started Cedar Oak Healthcare Services with a passion and caring attitude that shines through in everything she does. She loves her work and takes immense pleasure in ensuring that people receive excellent care and have their needs met. Her dedication to providing high-quality, compassionate service is the foundation of our company, and it inspires everyone around her to strive for the same level of excellence.


Sharon

Sharon Baker

Job Title: Administrative Manager

Joined: 2019

Sharon Baker is an incredibly energetic and dedicated individual, always ready to lend a hand. Her hard work and special management skills ensure that our service users remain safe and satisfied, while also ensuring the wellbeing of our staff.


Margaret

Margaret Akinnola

Job Title: Deputy Manager

Joined: 2021

Margaret is a highly qualified professional with a passion for learning and development. She loves working in the field and supporting her colleagues. She has built an excellent rapport with service users and the whole team, and her quick thinking and efficient rota management ensure both service users and staff members are satisfied.


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