Caremark Dover

Betteshangar Sustainable Parks, Unit 7 Almond House, Betteshanger Road, Betteshanger, Deal CT14 0EN
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9.3 13 Reviews
  • Caremark Dover, Deal
Caremark Dover is a family-run business. The two founders of the company hold the positions of director and managing director. One director has gained a wealth of experience in health care from working as a nurse for over fifteen years, while the managing director's background lies in education and management. There are three other directors. One is the registered manager, one is director of business development and marketing and one is director of safeguarding and compliance.

Caremark Dover is managed by the same team that manages Caremark Thanet. It provides a very important service to some of the most vulnerable people in society. It aims to provide outstanding domiciliary care to each of its customers.

The company has a very clear ethos: established by the owners; adopted by all. Dover's customers are the most important people for the business; Its care and support workers are the most important people in the business; a socially responsible business is most important for everyone.

Providing a service to its customers is not an inconvenience. It is the reason that the company exists. If customers did not want its services, Caremark Dover would not be needed. Customers pay to receive a service. Providing that service is not an inconvenience, it is a privilege.

Caremark Dover is a socially responsible local business. Where possible it buys all its supplies from other local businesses. Local businesses supporting local businesses is good for the local economy and local people.

The owners have very high standards and they are proud of that. They have never compromised and will never compromise on the quality of the care that they provide; they are also proud of that, and they are equally proud of the hardworking carers that deliver outstanding care.

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Care Provided by Caremark Dover

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Xana Welch (Manager)

Funding & Fees Guide for Caremark Dover

  • Prices

  • From £36.85

Caremark Dover Reviews (13)

9.3

Caremark Dover has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Caremark Dover has 13 reviews.

Overall Experience

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Date Published

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Review from Denise M (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the Cleaning Services provided by Caremark today (2/5/2024) for the first time and are extremely happy with the results and would certainly recommend this service to others. The service is a bonus for me and helps to free up my time, thank you.

Reply from Xana Welch, Registered Manager at Caremark Dover

Thankyou for leaving this review. We are very happy that the service has helped you.


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Review from John H (Friend of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very flexible company. All of staff have been very accommodating and friendly. Nothing is too much trouble. Very punctual and efficient. Would definitely recommend this company to anybody looking for help around the home.

Reply from Xana Welch, Registered Manager at Caremark Dover

Thank you for taking the time to review our services. We are thrilled to hear you have had a positive experience with us.


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Review from S B (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stroke back in May this year, the support she’s had from home care has been amazing and caring. The staff are really good at their job and would recommend them 100 percent, the team have looked after my mum since May and it is still ongoing. We wouldn’t know what to do without their
care and support, my mum feels safe and cared for by the team.

Reply from Xana Welch, Registered Manager at Caremark Dover

Thank you for taking the time to review Caremark Dover, I will pass the praise onto the carers who care for your mum.


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Review from Richard E (Son of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since Dad had a stroke in 2021 the Caremark Dover team have been outstanding!
The care visits have adapted around the needs of Dad and Mum over the last two years. The team is always helpful, friendly and supportive. When things have changed, such as now with Dad needing frailty care,they have
adjusted the care to support them both at short notice.
Living in New Zealand and caring for elderly parents isn't easy. With the Caremark Dover team they have gone out of their way to be helpful and so good at letting us know if there is a concern.
Since the frailty assessment two weeks ago, they've overnight stepped up to three visits with two carers a day to support Dad, who can't walk at the moment.
Came from a meeting today, mapping out scenario's and how we work together for the best outcomes - so helpful in giving peace of mind. You know when the carers are good, as they have little jokes with Dad and there are often giggles and laughs, even when it's been a tough day for him.

Reply from Xana Welch, Registered Manager at Caremark Dover

Thanks for taking the time to leave a review for us. I am glad our carers brighten up Dad's day.


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Review from Robert William M (Husband of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my wife's 34 week stay in hospital after breaking her ankle, her initial homecare was provided on behalf of the NHS. Subsequently, her care was passed to Caremark (Dover) and I have been immensely impressed by the service they offer. Particularly in respect of her current inability to mobilise
and requiring hoist transfer to her chair. As a former senior nurse manager, I tend to expect high standards, and we have received them. More recently, I was required to be away for a week, leaving my wife at home with just the carers coming in, leaving me with a great deal of anxiety. Caremark really stepped up in their planning and response that left my wife really at ease with the situation and everything dealt with in a caring and professional manner.

Reply from Garry Costain, Managing Director at Caremark Dover

Thank you for your kind words. We are very pleased you are happy with the service we provide.


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Review from Heide W (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have nothing but praise for the whole team at Caremark (Dover). From our very first request for them to come and assess my elderly father (on the same day I had been let down by another agency), they were efficient, knowledgeable and personable. Fortunately for us, Caremark was able
to start caring for my father immediately, and we had confidence in their ability and reliability. Each carer was kind, diligent and treated my father with dignity. He felt comfortable and happy with the care he received. There was often much humour, even in trying circumstances, and we will always be grateful for the steadfast and sympathetic way my father was treated. Thank you again to the team at Caremark (Dover).

Reply from Garry Costain, Managing Director at Caremark Dover

Thank you for your review. It was a pleasure to care for your dad. I will pass your kind words on to the carers, who all do a fantastic job.


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Review from D H (Son of Client) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call to Caremark to helping prepare my father's transition to his nursing home 3 months later, I have nothing but positive praise for everyone at Caremark Dover. Their name strikes me as being spot on, they care, and their service is right on the mark.
I recommend reviewing
all their website resources, it's a treasure of useful info.
The carers were highly trained and guided us through Dad's 'journey'. Family conversations were always honest and collaborative. Caremark invests in their team, providing direct feedback and taking immediate action whenever needed. The app with carer notes after each visit was also great and it was always a comfort to talk to Dad, hear his 'report on the day' and knowing the care notes on the app said the same thing.
My Father kept saying how much of a difference his carers made, their kindness, experience, support and also humour that brightened his day. Having met his Caremark team, I feel the same way, thank you Caremark!

Reply from Garry Costain, Managing Director at Caremark Dover

Thank you for your kind words; it was a pleasure to provide care for your Dad.


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Review from Paul F (Son of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, reliable, excellent, friendly, efficient, caring, teamwork.
Or put it another way, perfect.
Nothing has been too much trouble for the whole team whilst they care for my dad.
The visits were all arranged at very short notice and have made Mum and Dad's lives that big bit easier and they
know that there will always be someone there to support them.

Reply from Garry Costain, Managing Director at Caremark Dover

Thank you for your very kind words. We are glad that we have been able to provide you with the support you needed.


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Review from Sarah S (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot adequately express how delighted, relieved and grateful the whole family is for the care provided to my dad. At incredibly short notice the team pulled out all the stops to put care in place to allow him to get home from hospital. The visits are professional, warm and caring, nothing is
too much trouble. Communication to and from the office/administration team is just first-class. We all have total confidence in the team.

Reply from Garry Costain, Managing Director at Caremark Dover

Thank you for taking the time to leave us a review, your kind words are very much appreciated and I will ensure they are passed on to the carers and office staff.


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Review from Alison H (Daughter-in-law of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Dover) have been providing support to my father-in-law for the last few months. Recently his health has deteriorated and Caremark have given him a lot of extra care at very short notice. The super carers are doing everything they can to help him. We have also really appreciated the excellent
communication between staff and our family.

Reply from Jemma Nimmo, Director of Business Development and Marketing at Caremark Dover

Thank you so much for leaving a five-star review. We are delighted to hear you are so happy with our services. We will of course pass the feedback to our carers. Thanks once again.


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Review from Sarah F (Daughter of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dealing with a family member who has Alzheimer's, which began about four years ago, has been utterly devasting for all, not least my parent who was a lively, active person before this dreadful disease took away memories and quality of life. We have been lost really, learning about the disease and what
care there is. The team who stepped in to help were amazing, really supportive, friendly, caring, and experienced. They were simply just very lovely, kind and nice people who knew exactly how to manage our lovely parent with dignity and professional care. It felt like a weight was lifted because they are so attentive and really on the ball with exactly what is needed, liaising with the family doctor and providing lists of things to buy. They spent time getting to know our parent's story so that when they were visiting they could engage in conversations which makes such a huge difference. The app used for inputting notes after the visit has been so helpful and reassuring too!

Reply from Garry Costain, Managing Director at Caremark Dover

Thank you for your kind words, it was a pleasure to help.


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Review from Tracy T (Daughter of Client) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The app is brilliant, I have peace of mind knowing how Mum is doing at each visit.
Lovely staff and excellent level of care. Mum's needs are met with care and dignity. I can't thank the staff enough.

Reply from Jemma Nimmo, Director of Business Development and Marketing at Caremark Dover

Thank you for taking the time to review our services, we really appreciate your comments.


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Review from Jean M (Partner of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that came to look after my partner were extremely kind and connected really well. I wish I could afford to have them every day. They respected the rules for Covid very well and were on time. I did like the fact that they weren't on their phones all the time like some carers I've used in the
past.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Caremark Dover is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caremark Dover is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Dover is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Caremark Dover

What Type of Services does Caremark Dover offer?

Caremark Dover offers Home Care.

How many Carers does Caremark Dover employ?

Caremark Dover employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Dover to verify any information. View our terms and conditions. Caremark Dover has a Platinum Service – more info.