GAIN Care Leeds

Metro House, 57 Pepper Road, Leeds LS10 2RU
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8.5 9 Reviews
  • GAIN Care Leeds, Leeds
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Care Provided by GAIN Care Leeds

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Itai Nyamatore (Manager)
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GAIN Care Leeds Reviews (9)

8.5

GAIN Care Leeds has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time GAIN Care Leeds has 9 reviews.

Overall Experience

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Date Published

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7

Review from G M (Son of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family appreciate the care and time that the staff and caregivers give to our mum and sister. They have always got a positive attitude and compassion towards everyone in the family, especially Mum.

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Review from Keith M (Husband of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service at all times. All individual carers excel at providing prompt, positive, efficient and kind attention to my wife's health issues. I am duly impressed with the level of management and on-site training these ladies offer.
I have no hesitation in recommending Gain Care for any future
engagement.
10 out of 10 in my carefully considered rating.

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Review from Susan W (Wife of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to send my heartfelt thanks to all the lovely Gain Care people who came to our home to look after my husband in his final days.
They were kind, respectful and so compassionate. They relieved me of so much stress at such a difficult time.
With each visit, I became more relaxed, knowing
that he was in the care of true professionals.
I would recommend this company to any family who finds themselves needing help in the care of loved ones through tough days and nights!

Reply from GAIN Care Limited, Finance Director at GAIN Care Leeds

Thank you, Susan, for letting us into your home at such a difficult time and trusting GAIN Care Leeds to look after your husband.


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Review from Claire G (Daughter of Client) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gain care and the team have been so lovely to my dad as he was fast-tracked and receiving end-of-life care. Thank you to all the team, what an amazing service you provide. I would highly recommend this team, so caring and thoughtful. My dad wasn't the easiest patient at times, but they were very patient.

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Review from Karen F (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team came to look after Mum after she was fast-tracked from the hospital. This was a worrying time for the family but after meeting the staff the first time, we knew everything would be okay. Each and every carer was always professional, positive and always happy, which always cheered us up!
Mum looked forward to seeing them and having a chat and laugh, she always said that they were all so wonderful.
Throughout the two months of care that Mum received it never faltered, always professional, respectful and compassionate.
Thank you to each and every one of you, you are all very special people.
All the family would recommend GAIN Care Leeds.

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Review from Mandy J (Daughter of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gain Care looked after my dad once he was diagnosed with lung cancer and we realised that we couldn't give him the care needed by ourselves.
From the very beginning all the carers were excellent, not only carrying out what they needed to do for my dad but they helped my dad's partner and I and provided
comfort and compassion on every visit. They made my dad laugh and truly were angels.
I and my family are extremely grateful for your service which at the time was the most terrible time in our lives. My dad passed away in May but he was treated with respect and dignity every single time and you made an awful time that little bit better.
Thank you.

Reply from Itai Nyamatore, Manager at GAIN Care Leeds

Thank you so much. Gain Care would also like to thank you for letting us into your family and get to know your Dad, during his final moments in this world. We are here to support families during, those dark and awful moments in life.


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Review from Donna K (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gaincare came to care for my dad in May 2020 they were our second agency, and me having worked in care in the past, I was optimistic especially with the first agency been so bad. How wrong I was... Gaincare have one thing any home I’ve worked in hasn’t. They have a family that works as a team. The love
and care they gave my dad was outstanding, they gave him love and respect and kept his dignity until his last breath. The whole team that was involved with my dad became our family not only did they care for my dad they supported me and my family and without them, my dad also may not have had the perfect ending. I would like to thank you all for being part of my dad's final chapter love and respect to you all... Yours sincerely.

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Review from Lynn H (Daughter of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were superb. They were very reliable, very caring and friendly. Nothing was too much trouble. They were very professional in their approach to our mum and worked well with the family and their needs. As a family, we would recommend them to anyone who is in need of good quality care. We cannot
thank everyone enough for the brilliant care they gave to our mum. Thank you.

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Review from Emma H (Daughter of Client) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are lovely and friendly and they treat my Dad with respect at all times. He looks forward to seeing them on their visits - he calls them 'the happy people'. They are very accommodating, with regards to planning visits and do whatever my dad needs and wants. They are very professional
and have high standards of care. The manager came round to introduce herself and gather information for their assessments before Dad came home from hospital and it is refreshing to see the manager conduct care and lead the team 'in the field'. Would highly recommend.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for GAIN Care Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for GAIN Care Leeds is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GAIN Care Leeds is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about GAIN Care Leeds

What Type of Services does GAIN Care Leeds offer?

GAIN Care Leeds offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GAIN Care Leeds to verify any information. View our terms and conditions. GAIN Care Leeds has a Basic Service – more info.