ALICELYN HEALTHCARE LTD

1 Percy Street, Unit 2 Neepsend House, Sheffield S3 8BT
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9.8 18 Reviews
  • ALICELYN HEALTHCARE LTD, Sheffield
Alicelyn Healthcare Ltd will offer care to Service users in and around South Yorkshire and Derbyshire. Care will be given to service users in the comfort of their own homes around their loved ones.

Service users, their family and members of the Multidisciplinary Team will collaboratively plan for the person-centred care.

Frequent reviews will be welcome from Service Users, their friends and family.

Staff will promote independence and offer choices at all times. They will be supported with personal care of their choice.

Sit in services and companionship will be offered to meet their needs.

Service users will be supported with appointments and medications ordering.

Service users will be treated with respect and dignity at all times by staff who go through rigorous training as required by the Responsible health governing organisations. Staff will have regular supervision from experienced Managers within Health Staffing Solutions.

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Care Provided by ALICELYN HEALTHCARE LTD

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • ALICELYN HEALTHCARE
  • Person in charge
  • Sekai Masuka (Registered Manager)
  • Admission Criteria
    • Domicilary care. Live in services. Companionship. Befriending, Shopping, Cleaning, Dementia care

Funding & Fees Guide for ALICELYN HEALTHCARE LTD

  • Prices

  • £20.00 per hour depending on client needs

  • Can be negotiated

ALICELYN HEALTHCARE LTD Reviews (18)

9.8

ALICELYN HEALTHCARE LTD has a Review Score of 9.8 (9.767) out of 10, based on 10 reviews in the last 2 years. Over all time ALICELYN HEALTHCARE LTD has 18 reviews.

Overall Experience

  • 13
  • 5
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Date Published

18
5
5
10
8

Review from C W (Daughter-in-law of Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff who attend are very pleasant and helpful. They do try to keep the same staff attending to mother so a rapport is built up when doing personal care. I can email or phone to keep an eye on Dad as well when I am away. They are good at reporting issues so medical conditions do not get out of hand.

Reply from SEKAI MASUKA, REGISTERED MANAGER at ALICELYN HEALTHCARE LTD

Thank you very much for your positive feedback. We try our very best for your mum.


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Review from Joanne W (Daughter of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? I don't know how we managed without these amazing carers. They all treat my mum with respect and dignity always. Nothing is too much trouble. They deal with every issue they come up against with my mum, when times are really difficult they make it easier and most of all they make my
mum smile.

Reply from Lynet Mujaji, Nominated Individual at ALICELYN HEALTHCARE LTD

Thank you very much for your positive feedback. We will continue to try our best for your Mum.


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Review from Christine B (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the care plan is very good, it allows for changing circumstances. Very pleased.

Reply from Lynet Mujaji, Nominated Individual at ALICELYN HEALTHCARE LTD

Thank you very much for your positive feedback and we greatly appreciate your confidence in us to deliver your care support.


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Review from Adrian S (Client) assisted by family/friend published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all extremely professional, always polite and attentive to my needs. They always ask if I need anything done and ask if it's alright to do anything on a personal level for me. They help me out of bed and are very respectful and caring, also when putting me to bed at night. There are a
few different carers, all are lovely, friendly and polite. Thank you.

Reply from Lynet Mujaji, Nominated Individual at ALICELYN HEALTHCARE LTD

Thank you very much for your support. We will continue to do our best to support you.


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Review from Stewart H (Son of Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has care calls to the house 4 times a day, 7 days a week. There are a number of carers. You call when assigned one is off and I can't fault anyone of them for their work, care and respect they give to my mother. Any problems I get a call from them to keep me updated. 10 out of 10 service.

Reply from Lynet Mujaji, Nominated Individual at ALICELYN HEALTHCARE LTD

Thank you very much for your positive feedback. We will keep on trying our best.


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Review from Anne M (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed carers, mainly for showering each morning. They gave an excellent service and cleaned up after the shower and made the bed. Missed 1 day only at my request.

Reply from SEKAI MASUKA, Registered Manager at ALICELYN HEALTHCARE LTD

Thank you very much Mrs Middleton for entrusting us with your care.


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Review from N H (Daughter of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, easy to contact, really like folder updates to ensure Mum is ok. Thank you.

Reply from Sekai Masuka, Registered Manager at ALICELYN HEALTHCARE LTD

Thank you very much for your feedback. It is our pleasure to provide care and support to your dear Mum.


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Review from Margaret S (Wife of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. All kind, willing and helpful in any situation. Never showed any irritation, anger or harshness. An absolute godsend group who proved themselves in every way to be true carers. Never accepted drinks or tea or any food. They each came with one purpose in mind to be useful and
strength to the patient and me. Punctuality is good, mostly using public transport.

Reply from Lynet Mujaji, Nominated Individual at ALICELYN HEALTHCARE LTD

Thank you very much, Margaret, for all your kind words. We try our best to deliver the best-dignified care as much as possible.


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Review from C T (Wife of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a very good healthcare service for our family. The girls can't do enough for you. Everyone has helped my husband and I a lot.

Reply from Lynet Mujaji, Nominated Individual at ALICELYN HEALTHCARE LTD

Thank you very, very much, we try our best.


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Review from R J (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with all my care, the carers are very good.

Reply from Sekai Masuka, Registered Manager at ALICELYN HEALTHCARE LTD

Thank you very much for entrusting us with your care.


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Review from K S (Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the service I was given. I was very down with family illness, so I was taken out to be given a change of scenery, which I was very grateful for the care given. They always go the extra mile.

Reply from Sekai Masuka, Registered Manager at ALICELYN HEALTHCARE LTD

Thank you very much for your review. Our main priority here at Alicelyn Healthcare is to provide you with the best support as much as we can.


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Review from D L (Daughter-in-law of Client) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good service but my mother-in-law is very rushed in the mornings and due to having heart failure, it makes her very breathless. Also can't understand staff due to having strong accents. I prefer text messages for communicating, this worries me that my in-law can't understand what they are saying.
I am not informed a lot of the time if they have contacted the GP. When the GP calls me I don't know what he is on about.

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Review from Caroline F (Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred to Alicelyn Health Care a few months ago. I'm very pleased with the care I'm getting. And getting the same carer every day is brilliant as I get nervous and confused if there are too many changes. The carer is really good, reliable, always clean and tidy, does a good daily job for
me. Thank you.

Reply from Lynet Mujaji at ALICELYN HEALTHCARE LTD

Thank you very much Caroline for your kind review.


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Review from James B (Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems a perfect way of organising the meals and is punctual.

Reply from Lynet Mujaji, Nominated Individual at ALICELYN HEALTHCARE LTD

Thank you very much James for your kind review. We are pleased to hear your honest opinion on the service rendered.


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Review from Avril M (Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff helpful and on time. They do what I ask them to do. I am very satisfied.

Reply from Sekai Masuka, Manager at ALICELYN HEALTHCARE LTD

Thank you very much Avril for your kind review it is our greatest pleasure to know you are happy with the support.


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Review from Nigel J (Son of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my elderly mother receives from the team at Alicelyn Health Care Ltd is absolutely outstanding. This is a care company that really does care and they care passionately about all aspects of the service they provide. We couldn't recommend them enough.

Reply from Sekai Masuka, Manager at ALICELYN HEALTHCARE LTD

Thank you very much Nigel for your kind review. It is our greatest pleasure to render our service to your mum.


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Review from Vanessa O (Daughter of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Alicelyn Healthcare, very patient, helpful and actually care about your loved ones. They were so helpful when my Dad went in hospital and it was such a relief that they kept his slots available for him when he came home. Well done Alicelyn.

Reply from Sekai Masuka, Manager at ALICELYN HEALTHCARE LTD

Thank you very much Vanessa for the kind review. We are very appreciative of all your amazing support and understanding you give us as we provide care to your Dad.


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Review from Karen E (Daughter of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous company, providing first-class care at very short notice. The care team are caring, compassionate, professional, efficient and 100% dedicated to their profession and to the client. Communication with family members is very good and informative. We have welcomed their advice and suggestions
on many issues and are grateful for the support.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for ALICELYN HEALTHCARE LTD is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for ALICELYN HEALTHCARE LTD is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) ) ÷ 60 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ALICELYN HEALTHCARE LTD is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

No image found

Sekai Masuka

Job Title: Registered Manager

Joined: 2019

My role as a Registered Manager is to oversee the day-to-day running of our service, ensuring that care delivery is of a high standard, safe and promotes dignity and stability to each and every client we support.


No image found

Lynet Mujaji

Job Title: Care Service Manager

Joined: 2019

My role as a Care Service Manager is to ensure care delivery is Person Centred on each and every individual to maintain safe care.


Frequently Asked Questions about ALICELYN HEALTHCARE LTD

What Type of Services does ALICELYN HEALTHCARE LTD offer?

ALICELYN HEALTHCARE LTD offers Home Care.

How many Carers does ALICELYN HEALTHCARE LTD employ?

ALICELYN HEALTHCARE LTD employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ALICELYN HEALTHCARE LTD to verify any information. View our terms and conditions. ALICELYN HEALTHCARE LTD has an Enhanced Service – more info.