Dale Care - Hartlepool Extra Care Facilities

Laurel Gardens, Marlowe Road, Hartlepool TS25 4JN
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7.0 1 Review
  • Dale Care - Hartlepool Extra Care Facilities, Hartlepool
Dale Care - Teeside 2 services cover a wide range of needs that enables service-users to maintain their independence and allow them to continue living in their own homes.

Staff at Dale Care are well trained and always aim to improve to ensure the quality of care they provide is of the best standards.

The home care service is personalised to fit individual needs and covers everything from helping with shopping and live-in care to respite care and dementia support.

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Care Provided by Dale Care - Hartlepool Extra Care Facilities

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Adam Batey (Operations Manager)

Funding & Fees Guide for Dale Care - Hartlepool Extra Care Facilities

  • Prices

  • Our services start from £24.84 per hour.

Dale Care - Hartlepool Extra Care Facilities Reviews (1)

7.0

Dale Care - Hartlepool Extra Care Facilities has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Dale Care - Hartlepool Extra Care Facilities has 1 review.

Overall Experience

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  • 1
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Date Published

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Review from P R (Daughter of Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents first moved to Laurel Gardens 10 years ago in 2014. The care given to my mam before she passed away was first class. The carers looked after her as well as we did, so whenever we left we knew she was in good hands. Everyone is always cheerful and welcoming there is a lovely atmosphere in
the main dining area. I wish there were a few more activities for my dad to take part in.

Reply from Danielle Rippon, Head of Marketing & Reporting at Dale Care - Hartlepool Extra Care Facilities

Thank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted to hear that you experienced this. We will pass your feedback to the team at Laurel Gardens. Thank you again, Dale Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Dale Care - Hartlepool Extra Care Facilities is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Dale Care - Hartlepool Extra Care Facilities is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dale Care - Hartlepool Extra Care Facilities is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Adam

Adam Batey

Job Title: Operations Manager

Joined: 2023

Adam Batey serves as the Operations Manager for Dale Care's Stockton Domiciliary Care and the Extra Care facilities in Middlesbrough, Hartlepool, and Redcar & Cleveland. His journey to this role began with his graduation in 2023 from Lancaster University, where he completed a four-year degree in Business and Management (Placement) BSc.


Adam’s dedication and hard work have been evident throughout his career. He joined our Graduate Scheme in September 2023 and quickly made an impact. His time at the Gateshead branch, working alongside their Operations Manager, showcased his commitment to service excellence. Adam consistently demonstrated a problem-solving attitude and a keen ability to learn rapidly.


His genuine care for both service users and care workers has been instrumental in his progression to the role of Operations Manager. Adam’s leadership skills, combined with his passion for improving the quality of care, make him an invaluable asset to our organisation.


Frequently Asked Questions about Dale Care - Hartlepool Extra Care Facilities

What Type of Services does Dale Care - Hartlepool Extra Care Facilities offer?

Dale Care - Hartlepool Extra Care Facilities offers Home Care.

How many Carers does Dale Care - Hartlepool Extra Care Facilities employ?

Dale Care - Hartlepool Extra Care Facilities employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care - Hartlepool Extra Care Facilities to verify any information. View our terms and conditions. Dale Care - Hartlepool Extra Care Facilities has a Platinum Service – more info.