All Care - East Sussex

Castle House, Sea View Way, Woodingdean, Brighton BN2 6NT
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9.3 13 Reviews
  • All Care - East Sussex, Brighton
MyLife East Sussex is leading the way in providing the very best standard in-home care service helping to enhance people’s lives, enabling them to continue living at home. MyLife offers a private home care service which provides visiting care, live-in care, and nurse-led specialist care for more complex health needs.

The MyLife team are friendly and passionate about delivering a service that is the best in the area. Care workers are fully trained, reliable and trusted. The ethos at MyLife is supportive and collaborative, providing staff with the excellent level of training and support they expect.

All support packages are carefully tailored to meet each individual customers’ requirements.

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Care Provided by All Care - East Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Charity Hayler-King (Service Manager)

Funding & Fees Guide for All Care - East Sussex

  • Prices

  • Available on request

All Care - East Sussex Reviews (13)

9.3

All Care - East Sussex has a Review Score of 9.3 (9.321) out of 10, based on 5 reviews in the last 2 years. Over all time All Care - East Sussex has 13 reviews.

Overall Experience

  • 8
  • 2
  • 2
  • 0
  • 1

Date Published

13
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5
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8

Review from Margaret W (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the service I have received up to now. Having had a bad experience with another company makes me more appreciative! Your recruiting methods produce a very good standard of carers.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you for the kind words regarding the care you are currently receiving, we are so glad to hear you are happy with the support.


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Review from J J (Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my previous social care arrangements became inadequate, All Care has stepped in and helped me tremendously so far. The two carers I've had in place have been wonderful and I'm so appreciative of their hard work and genuine care, as well as the lovely support of the manager and supervisor to help
set this up and advocate for me with social services.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you for the lovely review, we are so glad to hear that the care is going well and that you are now receiving the care and support you require.


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Review from T L (Mother of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an amazing carer attending to my daughter's complex needs for several months. She is not only an extremely experienced carer but very friendly, knowledgeable and professional.
I honestly don't know how we would have managed without her.
The office staff always do their best to accommodate
our needs and would like to thank them all for their help and support.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you for your kind words, we have passed this lovely feedback onto the appropriate care worker.


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Review from Clare G (Mother of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the All Care carers to be reliable, friendly, and approachable. I feel confident that my daughter is receiving high-quality care, but most importantly, that she is safe. There was an issue with one carer which was reported and dealt with. Other than that some members of the team have
gone above and beyond expectations in terms of supporting and caring about my daughter. I am very grateful for their help.

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Review from J K (Friend of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise this team enough for their care and attention in the service they provide, the carers go the extra mile and communication is good. I see the team working hard and pulling together to make sure things are coordinated and nothing slips through the net. They genuinely care and seem to handle
issues sensitively. Forever grateful.

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Review from Beryl S (Wife of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience is 100% good. Our carer is always on time and very respectful. I have to thank My Life for making it possible that my husband has the same carer every day. If I need extra cover generally I can be accommodated.

Reply from Charity Hayler-King, Registered Manager at All Care - East Sussex

Thank you so much for the kind words, we are so glad we provide a high quality service to your husband.


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Review from David O (Son of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Short but so very truthful. So many missed calls and lying from some of these people. Some I do get on with as they are great but to be lied to and treated terribly towards my elderly mother is discrimination 100% fact. I just hope the new manager can sort out the bad staff.

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Review from Peter M (Husband of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from minor hiccups, the care my wife has received during the past months while in palliative care has been excellent. Many thanks.

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Review from A W (Client) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that I have met have been polite and very approachable. Nothing seems to be too much trouble for them.

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Review from C C (Friend of Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care received. The office give regular calls to the client to see how they can improve or see if all is satisfactory.
When calls are missed due to staff shortages they are apologetic and try to work around it or advise ahead.

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Review from J W (Client) assisted by family/friend published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the takeover things have really improved. We now have regular carers which helps with the continuity of care.

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Review from Roland G (Client) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally pleased with the service I receive, but this does vary depending on the office, use of maps, times between clients. The office staff never phone you back when promised and tend not to communicate with each other. As I am a client with multiple needs I am grateful for the staff that know
what to do (when they are sent). The office do try their best and don't know how grateful I am. Unfortunately, I am not able to name the staff who have helped me so much.
1) Routes need to be planned better with travelling time included - to make the service better.

Reply from Sharon Dickins, BNM at All Care - East Sussex

Mylife East Sussex would like to thank you for taking the time to submit a review.
We are extremely pleased to hear the carers are providing a wonderful service while supporting you within your home and will pass the message on to the team.
We also acknowledge where improvements can be made and with this in mind, we are implementing measures to enhance the communication within the office.
Thank you again for the feedback
The Mylife team


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Review from B B (Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As usual in my experiences, the carers are very good and generally, the service is let down by the office staff who are unable to communicate with either users and in some instances, carers. Some new carers need a great deal of training and then still don't fit into the role of carer, where some are
made for the role. With Covid-19 restrictions, there is often a lack of personal hugs where no touching is permitted, but an arm around shoulders can go a long way when I am upset.

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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for All Care - East Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for All Care - East Sussex is calculated as follows: ( (24 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 28 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for All Care - East Sussex is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Charity

Charity Hayler-King

Job Title: Registered Manager

Charity started as a support worker at 18 and won National Registered Manager of the Year in 2023. Her support and dedication have helped to make a difference in the lives of our clients.


Frequently Asked Questions about All Care - East Sussex

What Type of Services does All Care - East Sussex offer?

All Care - East Sussex offers Home Care.

How many Carers does All Care - East Sussex employ?

All Care - East Sussex employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact All Care - East Sussex to verify any information. View our terms and conditions. All Care - East Sussex has a Platinum Service – more info.