Alina Homecare Salisbury

Centre 1, Old Sarum Park, Lysander Way, Old Sarum, Salisbury SP4 6BU
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9.7 34 Reviews
  • Alina Homecare Salisbury, Salisbury
Alina Homecare Salisbury provides the highest quality care every day to clients who have a wide variety of needs.

Their staff undertake rigorous classroom training and shadowing with more experienced staff to ensure they're fully confident and equipped to support clients on their own.

Alina Homecare Salisbury has a strong focus on quality across all the care services they provide including, personal, domestic, companionship, live-in, dementia, respite, and emergency care.

They cover Alderbury, Bishopdown, Bishopstone, Coombe Bissett, East Grimstead, Ford, Hurdcott, Gomeldon, Laverstock, Netherhampton, Odstock, Old Sarum, Porton, Quidhampton, Salisbury, West Grimstead, The Winterbournes & Wilton. - Is your location not listed? Call the branch and discuss for more information.

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Care Provided by Alina Homecare Salisbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jack Green (Branch Manager)

Funding & Fees Guide for Alina Homecare Salisbury

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Salisbury Reviews (34)

Total of 34, showing 1-20
9.7

Alina Homecare Salisbury has a Review Score of 9.7 (9.707) out of 10, based on 13 reviews in the last 2 years. Over all time Alina Homecare Salisbury has 34 reviews.

Overall Experience

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Review from J C (Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with my carer. She's very kind, gentle and above anything very caring. She's always on time. Apart from once when she was ill and informed the office of this. They (the office) were meant to inform me of this and that another carer would call but I had no phone call, therefore I got
myself dressed etc. Sometime later a carer did call but I could not face getting undressed/dressed again. Although the carer did visit I was still charged for the visit. Was this an office blip as if I'd had a phone call to inform me that my carer was sick but someone would be calling I'd have been prepared.

Reply from Charlotte Wells, Operations Manager at Alina Homecare Salisbury

We're really pleased you are so happy with your carer and that you feel she is kind, gentle and caring. If your usual carer is ill, as soon as we know, we will immediately arrange for an alternative carer, which we did in this case, usually without any disruption and on time too. We always review these changes afterwards to make sure they go as smoothly as possible for our clients and we adapt things so that our care and management can be as responsive and communicative as possible. Thank you once again for this lovely review.


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Review from M M (Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. The carers arrive as promised and are very helpful with numerous things around the house. The office staff have been very helpful and have always answered any questions I have asked.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you for your time submitting this lovely review, your kind words will be shared with our team. We strive to provide person-centred care and we look forward to continuing to deliver this and work closely with you in the future.


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Review from Joanna L (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care has provided excellent support for my mother over the past 6 months. Carers positively engage with Mum and provide for her physical and emotional needs. Their write-ups are detailed and extremely helpful especially as Mum has a weak memory.
Management have always responded to changes and
additional requests even if email communication is a little inconsistent at times. Overall, they are doing their best to provide a quality service.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

It is lovely to read that we positively engage and provide physical and emotional support for Mum. It is our pleasure to provide continued support for you and your family.


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Review from C A (Wife of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing as the wife of the client. My husband is satisfied with the care he receives from the carers. They all have accepted what he prefers, i.e a wash at the basin and he is satisfied. They periodically ask if he wants a shower but the answer is always the same - no - and they respect his wishes.
For me the carers are a great help because I am also elderly (83 years old) and he is 95. It allows me more time to do the usual tasks a home requires. All the carers are pleasant and skilled in their task. They bring a routine to the day and their visit is welcomed, always. And my husband is more relaxed afterwards.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you for your time writing this lovely review, it is our absolute pleasure to support your husband. We pride ourselves on the delivery of person-centred support, promoting choice and following preferences. We are pleased that we can continue to provide routine to you both.


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Review from D W (Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied with the high quality of service provided.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you very much for your time writing this review and your kind words. We take immense pride in the service that we provide and it is our pleasure to continue to support you. It is lovely to read that you are totally satisfied with our service.


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Review from Barbara H (Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been cheerful and helpful and the short time I've had them has been a joy. Excellent service, well done, I will recommend anyone who needs care in their own home, if only for a short period, Alina Homecare is the one.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you very much for your kind words, we take great pride in all of our care packages. It has been our absolute pleasure to support you during this time.


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Review from M H (Husband of Client) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff provided are excellent and well trained. Some are more proficient than others but that is always, it would be better if continuity with personnel was more consistent as my wife has difficulty with her memory.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you very much for these kind words, we take immense pride in the care that we provide. We have since worked with you to provide a small, consistent team. It is our privilege to provide continued support.


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Review from Diane W (Wife of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has been excellent at caring for my husband. The carers are always cheerful and very friendly. Nothing is too much trouble for them. They put my husband at ease, and he enjoys chatting with them. The branch manager is most helpful and understands the many problems and needs my husband
has. The team are highly recommended and delivers excellent care.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you for taking the time to send such a positive review; we really appreciate your feedback and very kind words. We take great pride in the care that we provide, and I will be sure to pass your thanks to all of our care team.


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Review from R B (Nephew of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers came on a daily basis. If they are held up by traffic they call and inform.
Care is carried out daily with attention to detail and find them most helpful doing little jobs around the house such as changing my bed clothes.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you for your time completing this review, it is very much appreciated. It is lovely to read that the team were helpful in the care that they provided and that our communication was good.


I will share these kind words with the team, thank you again for your time.


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Review from Marian V (Daughter of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care have delivered an extremely high standard of personal care to my mother. The process of engaging them was simple efficient and was patient centred. They took into account personal preferences alongside care needs. They communicated well with the family in some difficult situations and the
carers if the need arose willingly extended their stay until additional help arrived. The carers were a mixture of ages and were always polite kind and happy to chat, they also engaged with family when they were present. They demonstrated an interest in the patients and had a good knowledge of managing care like adequate hydration, nutrition, and personal care. They recorded any unusual findings contemporaneously ensuring managers and family were aware. Managers were hands on and very aware of any changes in clients health and care needs responding effectively in an emergency. Fabulous team would come highly recommended and from work and personal experience they deliver exceptional care.

Reply from Claire Walters, Branch Manager at Alina Homecare Salisbury

Thank you so much for this most positive review, we are very pleased you are so delighted with our high standards of care for your mother. We will share your review comments with the whole Team. Thank you once again.


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Review from Chris B (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Carers were both carers and friendly faces over the past year. They gave everyone confidence that my relative was supported and happy. Alina were excellent at communicating with relatives and super quick at responding to any questions or practical challenges.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Many thanks for taking the time to leave such a lovely review, we really appreciate your kind words.


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Review from Nick P (Power of Attorney of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have been providing care to my elderly relatives for over a year and from day one of meeting them they have been absolutely excellent in all aspects of care provision.
In what has been a challenging environment the staff have shown exceptional levels of sensitivity and respect at all
times ensuring my Aunt and Uncle are able to maintain their dignity in difficult circumstances.
Communication is always first class and all questions and queries are responded to in the shortest possible time.
Having had a previous poor experience with another company I would have absolutely no hesitation in recommending Alina for a very reliable, professional and caring level of service.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Thank you for taking the time to leave such a positive review, you kind words are very much appreciated.


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Review from Jo D (Friend of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls visit my 94-year-old neighbour and have changed her life they are friendly caring and professional.
For me, the peace of mind that someone goes in each morning is a huge relief.
I would 100% recommend Alina to anyone who need support and that little bit of help with the view to more if
needed.
The main criteria for my neighbour was someone who she could understand with good use of English and a female carer at all times. This has been always the case and we have no complaints or considerations at all.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Many thanks for taking the time to leave such a lovely review.
We take great pride in the services which we provide and are thrilled to hear such positive feedback for the care that we provide.


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Review from Dan S (Father of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have been very reliable, punctual and willing to do anything they can to help in the time they are with us. We have had the change the calendar around quite a bit, but they have always been able to adapt with us - sometimes at very short notice. The care provided has been professional,
whilst friendly and they have got on very well with our other carers.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Thank you for taking the time to leave such a lovely review.
We are very proud of the service that we provide and are so pleased to read such positive feedback.


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Review from John C (Husband of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visiting staff are all highly professional carers, extremely kind, caring, and delightful people who always provided first-class support with significant skill and empathy. The office is very efficient with good communications and excellent flexibility in absorbing short and long-term changes to
ensure our support is always there. All in all a truly caring agency, who take a great weight off my mind.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Many thanks for taking the time to leave such a lovely review, we really do appreciate your kind words. We take great pride in the service we provide and are thrilled to hear you are so happy with the service you receive.


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Review from H F (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As one carer was leaving her face mask slipped and I received a beautiful smile. They all enjoy helping and would do more for me if I asked. I try to be as independent as possible!

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Thank you for taking the time to leave such a lovely review, we are pleased to hear you are so happy with the service that we provide.


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Review from T S (Client) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care provider is extremely good. Hardworking, friendly, interested in our lives, and caring. We are extremely happy with them.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Many thanks for taking the time to leave such a positive review, we are thrilled to hear you are so pleased with the support that is provided by our team.


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Review from A V (Son of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been great at looking after Mum, and it is reassuring to know that she is so well cared for. The carers are all respectful and attentive, and shift patterns have been adjusted at sometimes short notice according to needs at the time. Highly recommend.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Many thanks for taking the time to leave such a positive review, we are thrilled to hear how pleased you are with the service that we provide.


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Review from Stuart V (Son of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took many difficult conversations with our parents to agree to having any level of care. However, from the first care visit, my Mother has never looked back and now looks forward to every visit. The quality of care and empathic approach to maintaining their independence has been fantastic and as
a family, we very much welcome their role in our parents' life.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Many thanks for taking the time to leave such a positive review. We take great pride in the care that we deliver, it is wonderful to hear that you are all so pleased with the service we provide.


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Review from David W (Son of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alina Homecare have enabled our family members to breathe again. We have been struggling with care requirements for a while, and as soon as we were visited by their manager we knew they could help. Professional, courteous, empathetic, and caring - not just to mum's needs, but to the family
as a whole. The level of flexibility they offer is of a very high standard - nothing is too much trouble. We are continuing with their services and would recommend Alina Homecare to any family in our position. Thank you.

Reply from Claire Walters, Registered Manager at Alina Homecare Salisbury

Thank you for taking the time to leave such a positive review, we are very pleased to hear that you are so happy with the care and support that we are providing for your family.


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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Alina Homecare Salisbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Alina Homecare Salisbury is calculated as follows: ( (57 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 75 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Salisbury is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Jack

Jack Green

Job Title: Branch Manager

Joined: 2023

Our branch manager Jack is extremely passionate about delivering high-quality care, which is personalised to you. We strive to develop a core team of carers based on their suitability to meet your needs, respectfully delivering seamless care and support to you and your loved ones.


Jack's message, "Our experienced care team deliver high quality, person-centred care to ensure that you, our clients, are supported to maintain and develop your independence, working with you in the comfort of your own home."


Frequently Asked Questions about Alina Homecare Salisbury

What Type of Services does Alina Homecare Salisbury offer?

Alina Homecare Salisbury offers Home Care.

How many Carers does Alina Homecare Salisbury employ?

Alina Homecare Salisbury employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Salisbury to verify any information. View our terms and conditions. Alina Homecare Salisbury has a Platinum Service – more info.