CRC Care Ltd

Fleming Suite, Gatehouse Building, Westway Business Park, 35 Porterfield Road, Renfrew PA4 8DJ
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8.6 10 Reviews
  • CRC Care Ltd, Renfrew
CRC Care Ltd is a leading provider of home care services in Scotland, dedicated to supporting individuals to maintain their independence within the comfort of their own homes. They offer a comprehensive range of services tailored to meet the unique needs of each individual. These services include Personal Care, Medication administering & prompting, Domestic Services/Home Help, Food Preparation & Serving, Companionship, Dementia Care and Live in Care to name a few. Daily care services available throughout the year; live-in care for round-the-clock assistance; overnight services for additional reassurance; and respite care to allow family caregivers to take a break.

CRC Care Ltd is committed to enhancing the quality of life for service users, even specialising in support for individuals living with dementia, Parkinson’s disease, motor neurone disease, and multiple sclerosis. The team prioritises a person-centred approach that promotes dignity, safety, and well-being.

The company invests in highly trained and compassionate care staff, selecting individuals for their skills, aptitude, and dedication to meeting clients’ needs. With a focus on professional development and continuous training, CRC Care Ltd ensures the delivery of high-quality care services 365 days a year.

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Care Provided by CRC Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CRC Care Ltd
  • Person in charge
  • Catherine Longwe (Registered Service Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for CRC Care Ltd

  • Prices

  • 1. Hourly rate: £23.60
    2. 30 minute visit: £12.00
    3. 15-minute visit: £10.00

  • Full price details based on care/support packages and sleep in services provided are available on request.

CRC Care Ltd Reviews (10)

8.6

CRC Care Ltd has a Review Score of 8.6 (8.598) out of 10, based on 4 reviews in the last 2 years. Over all time CRC Care Ltd has 10 reviews.

Overall Experience

  • 4
  • 5
  • 0
  • 0
  • 1

Date Published

10
4
4
4
6

Review from G D (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care & support I receive from the service. The carers are patient, understanding & aware of my particular needs. All carers are professional, with a kind and supportive manner - excellent communicated. Many many thanks. Your care is so much appreciated.

Reply from David Longwe, Senior Manager at CRC Care Ltd

Thank you very much for your review and kind words about our care team. We'll certainly pass this onto them and take great pleasure in doing so. We are thrilled you're happy with the care & support you're currently receiving from CRC Care Ltd and you are most welcome!


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Review from William G (Client) assisted by family/friend published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am currently receiving. The carers are friendly and helpful. They always ask before doing tasks and ask if there is anything else they can do.

Reply from David, Senior Manager at CRC Care Ltd

We're glad you're happy with the care and support you're currently receiving William and thank you for your positive comments about the staff - it's always good to receive feedback from our service users whom we value and care for so much.


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Review from Shirley M (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good on whole service though some issues with being too heavy with PC. Also not consistent with care staff as the carers here get moved to other areas so break down with the same carers. Happy overall with staff.

Reply from David, Senior Manager at CRC Care Ltd

Thank you for your feedback Shirley and glad that you're overall happy with the staff who attend to you. We will take the feedback on the consistency of care staff onboard and certainly work to improve this urgently! We do always endeavor to keep the same team of care staff to maintain consistency and level of Care/Support.


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Review from M H (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is an amazing person. Kind, attention to detail is fantastic. Always pleasant. We have had several carers who need further training.

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Review from Iain D (Husband of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since CRC took over my wife's care in August 2022 we have been very impressed with the level of care provided. The carers are very clean, tidy and exceptionally polite. Any negative issues which have arisen, and these have been few and far between, have been very promptly dealt with to our satisfaction
by the manager. Delighted to say we have built up a very good rapport with the team of carers in general.

Reply from Catherine Longwe, Manager at CRC Care Ltd

Thank you so much for sharing your experience. we are not perfect. We will endeavour to do our utmost best and are happy to work with you.


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Review from Will H (Son of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have relied on CRC Care to care for my mother for a few years now. My family member has serious and complex needs that require a lot of care and support. It requires the carers to receive additional training to meet those needs.
We have experience of having other companies looking after
my family member before CRC. The care we received was not tailored to meet my family member's needs, it was rushed, it lacked care and understanding. With carers talking over my family member about other clients they had seen. Clearly just seen as a number.
I have never found that with CRC, my family member reports that she is happy with the carer's that attend. They are caring, compassionate, display great empathy and do their best to keep my family member's spirits up.

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Review from Gillean S (Sister of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers attend to my brother serving meals, helping with personal hygiene and light household tasks. They engage with him and spend the allocated time with him. I realise that there have been staffing shortages but it has been pointed out to me by a neighbour that some carers are just in
and out!

Reply from Catherine Longwe, Manager at CRC Care Ltd

Thank you so much for letting us know and indeed the neighbour for keeping an eye. As an organisation, we will tighten up our monitoring system and ensure all staff observe good practice. We strive to work with you and the community to ensure our service users receive the best support.


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Review from G O (Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of CRC Care for the last two years. The management and staff are excellent and look after my needs and requirements on a daily basis. They are professional, understanding and flexible which makes my life easier, yet still allows me a degree of independence. I am so glad I chose
CRC as my care provider and cannot recommend them highly enough.

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Review from K W (Relative of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling service. The lack of training given to carers affects the service they provide. I have personally, with my own eyes watched a lack of empathy given to clients and utter neglect for their welfare. An appalling company, avoid.

Reply from Catherine Longwe, Manager at CRC Care Ltd

Thank you for posting a review and we are terribly sorry to hear that your experience with CRC Care Ltd was not up to standards. It was an uncommon incidence and the first time that our team have been seen to lack empathy. I can assure you that this is not the norm as can be evidenced in our Care Inspectorate reports. Considering that we don't have a record of any formal complaints made by yourself, we would like the opportunity to investigate your feedback further if possible. Please feel free to contact us at manager@crccare.co.uk or call our team at 0141 251 0138. We will work with you to resolve this issue as quickly as possible.


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Review from Iain M (Son of Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my elderly father was discharged from hospital, CRC Care have been providing care at home and I have been very satisfied with their service.
The manager, staff member and their team are kind and hard working. Knowing that they will call on my father when required has been very helpful indeed.

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Current Review Score: 8.6 (8.598)

Overview of Review Score

The Review Score of 8.6 (8.598) out of 10 for CRC Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for CRC Care Ltd is calculated as follows: ( (9 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CRC Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Nov 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about CRC Care Ltd

What Type of Services does CRC Care Ltd offer?

CRC Care Ltd offers Home Care.

How many Carers does CRC Care Ltd employ?

CRC Care Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CRC Care Ltd to verify any information. View our terms and conditions. CRC Care Ltd has an Enhanced Service – more info.