Penumbra East Lothian Services

168 High Street, Musselburgh EH21 7DZ
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  • Penumbra East Lothian Services, Musselburgh
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Care Provided by Penumbra East Lothian Services

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Mental Health Condition

Good to Know

  • Person in charge
  • Laura Mcgillivray (Manager)
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Penumbra East Lothian Services Reviews (1)

Over all time Penumbra East Lothian Services has 1 review.

Overall Experience

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Review from Aimee J (Sister of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My sister has unfortunately been receiving care from this organisation for a while now and I say that in the loosest possible sense. This agency cannot provide what I would consider even a basic version of what they offer and get paid for. Frequent missed visits, lack of communication, poorly trained
and motivated workers, constant inconsistencies and misinformation. Penumbra's help has made my sister's life harder and I would not recommend this organisation to anyone. I understand Covid has been hard on everyone but this organisation was bad before March 2020 and is only getting worse. I trained as a nurse before I moved into management with a supported living group and it turns my stomach to see how Penumbra have treated a vulnerable person with mental health issues. Please don't complain to Penumbra about their own failings, they will cut you loose from the service all together rather than deal with their inadequate service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Date: 21 Feb 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Penumbra East Lothian Services

What Type of Services does Penumbra East Lothian Services offer?

Penumbra East Lothian Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Penumbra East Lothian Services to verify any information. View our terms and conditions. Penumbra East Lothian Services has a Basic Service – more info.