A Class Care

3 Cromwell Court, 16 St Peters Street, Greyfriars Road, Ipswich IP1 1XG
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8.5 13 Reviews
  • A Class Care, Ipswich
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Care Provided by A Class Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • A Class Care
  • Person in charge
  • Nicola Jones (Registered Manager)

Funding & Fees Guide for A Class Care

  • Prices

  • £24.95 per hour for block care, Live-in care starting at £1350 per week

  • Our fees are based upon assessment
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A Class Care Reviews (13)

8.5

A Class Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time A Class Care has 13 reviews.

Overall Experience

  • 12
  • 1
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Date Published

13
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2
11

Review from Martin R (Son of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic company A Class Care is, they have been looking after my mother for several years until she very sadly passed away at the end of October due to dementia. The service we have had is second to none.The carers have been very well-trained and professional. I would like to say a special
thank you to the carer who was with Mum to the very end, who even gave up a week's holiday to come back especially to care for Mum. She felt more like part of the family than a carer. A really big thank you to them all.

Reply from Mercy Canning, Operations Director at A Class Care

From all of us here at A Class Care we would like to thank for your review and thank you for trusting us with taking care of your mother. We will always certainly look after our clients as if they were our own parents and we are honoured to be given a chance to do this. We will ensure that our carers are made aware of your feedback. We wish you well for the future. Mercy Canning, CEO


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Review from Vicki F (Daughter-in-law of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager met me and listened to my concerns and worries when we first met. She then introduced the lady who was to look after my mother-in-law. She was initially supposed to stay two weeks but ended up staying for six weeks. My mother-in-law had been self-neglecting, and she has given my mother-in-law
a new lease of life through the brilliant way she has looked after her. She has also cleaned and tidied the house and made it feel fresh again. We are so grateful to her for all that she has done and for helping our family. Thank you.

Reply from Mercy Canning, Operations Director at A Class Care

We would like to thank you for taking the time to write a review. We will share your feedback with the team. We strive to provide a positive experience to both our clients and their families. Thank you for trusting A Class Care to look after your loved ones' needs.


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Review from Fiona P (Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being let down by another agency at very short notice for temporary live-care cover over Christmas, we contacted A-Class Care at the suggestion of a nursing home. We were surprised and delighted that they were able to help us. We were equally delighted by their efficiency in finding such a suitable
and devoted carer, who, despite being with us for only a week, has made a lasting and very positive impression on us. We would have no hesitation in heartily recommending A-Class Care to anyone based on the A-Class care they provided for us.

Reply from Mercy Canning, CEO at A Class Care

We would like to thank you for your feedback. Our team will be proud to see that they have made such a positive impact on you. 5 stars for Care/ Support and dignity is something that we work hard to achieve. Thank you again.


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Review from Grant C (Son of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall at home breaking her leg my Mother was not able to look after her own needs upon discharge. A Class were great with comms, extremely sympathetic with Mum's needs and provided a great night care package and plan. It was a very difficult time but everything with A Class was seamless - I highly
recommend!

Reply from Mercy Canning, Operations Director at A Class Care

Your feedback is really important to us. Our team will be delighted to receive your 5-star rating as our dedicated team work to continuously provide outstanding care. Thank you and we look forward to sharing your views with our team members.


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Review from Lindsay W (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Class came in at short notice and then the whole introduction process was interrupted by having to call an ambulance etc. They waited patiently and stayed on to give Mum three days of excellent care. The carer was so kind, unflappable and helpful. She had a very difficult time with a patient both
unwell and suffering dementia, especially at night. I personally learnt a great deal from watching her work. Her patience with Mum was truly saintly.

Reply from Mercy Canning, Operations Director at A Class Care

We would like to thank you for taking the time to review our service. Our carers are dedicated to providing exemplary service during difficult circumstances. Our team will always endeavour to provide care at short notice to ensure that our clients receive the support they need. We are pleased to share your feedback with our team.


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Review from Claudette L (Daughter of Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with carer in manner and ability. Office staff responsive. Everything has been satisfactory.

Reply from Mercy Canning, Operations Director at A Class Care

Thank you for your review. We aim to provide exemplary care that meets the bespoke needs of our clients. We will share your feedback with your team.


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Review from Mary M (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a carer from A Class Care help my father at a family wedding, he was so friendly and made us all feel at ease. He helped my father throughout the day, even singing and clapping with Dad, who has dementia, during the evening celebrations. Thank you so much.

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Review from Tracy H (Daughter of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is palliative and feeling extremely vulnerable, her carer has been an absolute angel nothing is too much trouble can't recommend her highly enough. We had an early issue with a different carer which was quickly solved by the office with no fuss.

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Review from Jeremy (Son of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great caring attitude and superb balance between listening to the family’s requirements and what was best for my mother. Carer is organised and always tries to do her best to make life enjoyable for all concerned. Her bedside manner is excellent.

Reply from Mercy Canning, Operations Director at A Class Care

A Class Care really appreciate your feedback and we will be sharing your feedback with our team. We strive to always provide the best possible service to all our clients and our team are honoured to receive such kind words. Thank you from us all at A Class Care.


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Review from Emma C (Daughter of Client) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum uses A Class Care for live-in care. They have been extremely good at communicating and quick to fix any issues encountered. My mum's primary live-in carer is a pleasure to be around and it is reassuring to be able to trust the care of my mum in her hands. This carer shows great professionalism
and her fantastic sense of humour and personality shines through her ability to make my mum feel safe and well cared for. We have had many live-in carers throughout the years and she has been a shining light. It is clear to anyone meeting her to notice her kind nature and her pragmatic and selfless traits that attribute to her being such a remarkable carer.

Reply from Mercy Canning, Operations Director at A Class Care

We would like to thank you for your feedback and for taking the time to submit your review. We are pleased to receive this and I will ensure to pass this on to our carer. Thank you for your continued support.


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Review from Jasmine C (Granddaughter of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who cared for my Nan for a while during March/April time was amazing, such a kind, caring person, so patient, which is good with Nan's condition. Nothing was too much trouble, she sat and gave Nan company and also gave her privacy, both of which were nice. Would definitely recommend her to
anyone and would definitely have her back.

Reply from Mercy Canning, Operations Director at A Class Care

Thank you for your invaluable feedback. We honestly are grateful that you had taken the time to share your experience with us. I will ensure that we share this feedback with our team.


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Review from Martin (Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 12 months, A Class have supplied us with carers who are professional, compassionate, skilful and caring. My wife is declining with Dementia and I feel that she is always in very safe and kindly hands. Every aspect of her physical and mental needs are attended to, and her dignity preserved
and respected.

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Review from Jo (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful for a swift response to a call for help with my 90-year-old father living with dementia, following the announcement of a nationwide lockdown due to Co-vid 19. Dad was being supported by a team of carers, doing their best to cover up to 20 households per day whilst providing 3 x 30 minutes
visits per day to Dad. We needed to minimise the risk of infection. He had become increasingly confused and unable to comprehend the situation. Aware of the amazing difference their carers had made in the life of a friend, we were disappointed. They were most professional, offered advice and conducted a comprehensive over the phone assessment before putting together a bespoke package to suit our needs. 48 hours later, our Live-in Carer arrived with a beaming smile. A Class achieved what we thought would be the impossible, a carer to support Dad at a time when the whole world was in a crisis. They even sent a food parcel; callaloo and plantain from his homeland.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for A Class Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for A Class Care is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A Class Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about A Class Care

What Type of Services does A Class Care offer?

A Class Care offers Home Care.

How many Carers does A Class Care employ?

A Class Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A Class Care to verify any information. View our terms and conditions. A Class Care has a Basic Service – more info.