Angelus Homecare

Office 118, Grove House Business, Lutyens Close, Lychpit, Basingstoke RG24 8AG
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7.2 11 Reviews
  • Angelus Homecare, Basingstoke
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Care Provided by Angelus Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Claire Hamments (Registered Manager)

Funding & Fees Guide for Angelus Homecare

  • Prices

  • £25.00 per hour
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Angelus Homecare Reviews (11)

7.2

Angelus Homecare has a Review Score of 7.2 (7.167) out of 10, based on 3 reviews in the last 2 years. Over all time Angelus Homecare has 11 reviews.

Overall Experience

  • 8
  • 1
  • 1
  • 0
  • 1

Date Published

11
0
1
3
8

Review from Michelle H (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care you provide for my mum. Even when she was admitted to hospital her carers went out of their way to visit her. Mum looks forward to seeing her carers every day. Nothing is ever too much trouble. Highly recommend.

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Review from S N (Daughter of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Angelus was providing care through the various stages of our mum's dementia.
The majority of carers (not all) weren’t experienced in dealing with dementia patients and what is needed. Lack of training and understanding of what is agreed in a care plan and will decide themselves what is the best for
your relative and not what is actually agreed. Unprofessional/aggressive communication skills from management.
Boundaries crossed i.e. not doctors/social services. If you offer advice or show you care too much you may get put on safeguarding when they have double standards and is okay to see an elderly lady left un-washed or even forget to visit to give food/medication.
If you do end up using them, you will need to keep an eye on the care given to make sure your loved one is receiving everything they need and treated with respect and not as just another client. (I suggest you put ring cameras in, as one of the carers was reading our mum's private document).
I would not recommend this company.

Reply from Janice Jan, Manager at Angelus Homecare

Thank you for taking the time to bring your experience to our attention.
We take all feedback very seriously.
I am deeply sorry you feel this way and that you have had a negative experience.
Our aim is to always provide a professional and compassionate approach to all our service users.
As an agency, we discussed the concerns with the local authorities and no further action/input was requested.
I was advised by the local authorities that there was footage of the incident regarding private paperwork.
We would very much appreciate it if this could be provided, this will enable us to take the correct steps and investigate further which are important measures for agencies to take to avoid any possible further recurrences.


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Review from Mary S (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My only regret is not finding this incredible company sooner. They deserve more than five stars for their whole package. The manager was so helpful to both me and my 104-year-old mother. The staff that visited were all very professional and offered tips to make life for us easier. When my mother passed
away, the two carers that were on duty treated her with the utmost dignity and respect. I came to look upon them as friends popping in to help. The carers have seen me clearing out my mother's flat and always check to see how I am coping. God bless every one of them.

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Review from Devina C (Wife of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful that Angelus Homecare stepped in at such short notice to ensure that daily care has continued for my husband. My initial telephone contact with the Manager was just so supportive that I felt we were already in good hands. The carers we have met so far are all very friendly, respectful
and adaptable, and also willing to learn new procedures specific to a particular client's needs which has been very reassuring.

Reply from Hannah, Office Staff at Angelus Homecare

Dear Devina, thank you for your lovely review. Regards.


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Review from S C (Client) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the same carers which is brilliant. My carers really understand my needs and they listen to me. My skin integrity has improved massively, I’ve had no blister out breaks. My pets and family love the carers and they know that I’m in safe hands. My carers are kind, caring, compassionate and are
always willing to go the extra mile to help.

Reply from Hannah, Customer Service at Angelus Homecare

Thank you for your review and for complimenting us on our helpfulness, care, and honesty. We are very proud to be able to support our customers.


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Review from Susan C (Client) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with you has been great, your girl and boys have been wonderful, helpful, and are willing to do many jobs for me, posting letters and going to the shop if needed. They are cheerful and always make me smile. Thank you for your help.

Reply from Hannah, Customer Service at Angelus Homecare

Thank you for your review and for complimenting us on our helpfulness, care, and honesty. We are very proud to be able to support our customers.


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Review from K E (Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall my experience with my carers is quite satisfactory but I feel they could be more thorough with their tasks, and not rush through their duties. Also, it would be nice to have a regular and more consistent weekly rota with consistent arrival times although I realise it must be difficult with illness
and various other difficulties.

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Review from Michael A (Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good staff with lots of knowledge, very friendly and easy to talk to and very helpful.

Reply from Jan, Manager at Angelus Homecare

Thank you for such a lovely review. We are very proud of our team and their ability to be exactly what you need when you need it. The Care Worker very much enjoyed the visits they carried out for you and always came away smiling.


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Review from Ellie R (Granddaughter of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana, was diagnosed with cancer and when my granddad couldn't manage any more we found Kare Plus. They were amazing, they looked after my nana like she was a member of their family. Nothing was too much trouble, they never rushed and they always made sure my nana had everything she needed and they
would even sit with my grandad and listen to him and they would make him a cup of tea or a sandwich. Towards the end, my grandad said he couldn't have coped without their friendly ways. They were always professional and always managed to make my grandparents smile. When my nana passed away, they offered their condolences and sent a beautiful bouquet of flowers. My grandad has already said that if the time comes when he needs help, he wants Kare Plus to look after him.

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Review from Dan S (Granddaughter of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was supplied carers from Kare Plus and I could not recommend them enough. They are always willing, and always had a can-do attitude and approach. My gran was always a little challenging but they would never bat an eyelid.
The staff supplied were always genuine, caring and so so friendly
with everyone around my gran. I knew she would have loved to still have them with her. They made her day.

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Review from Melli (Granddaughter of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus were so lovely when they looked after my Nana, she loved their visits and they were always friendly to me too whenever I was visiting her.
The care they gave my Nana was fantastic. She was having end of life care and right till the end they were there to support her and nothing was too
much trouble.
I wouldn't hesitate to recommend them to anyone that needs care or help at home.
Thank you Kare Plus.

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Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Angelus Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.667 for Angelus Homecare is calculated as follows: ( (12 Excellents x 5) + (6 Very Poors x 1) ) ÷ 18 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angelus Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Angelus Homecare

What Type of Services does Angelus Homecare offer?

Angelus Homecare offers Home Care.

How many Carers does Angelus Homecare employ?

Angelus Homecare employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angelus Homecare to verify any information. View our terms and conditions. Angelus Homecare has a Basic Service – more info.