Audley Care Stanbridge Earls

Old Salisbury Lane, Romsey SO51 0GY
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9.1 21 Reviews
  • Audley Care Stanbridge Earls, Romsey
Audley Care Stanbridge Earls is based in Romsey, Hampshire offering domiciliary care services tailored to the needs of the clients based around the highest level of care.

The team's ethos is based upon exceptional customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each situation.

Audley Care services are recognised, registered and regularly audited by the Care Quality Commission (CQC). They are on-call every minute of every day.

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Care Provided by Audley Care Stanbridge Earls

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Dilley (Branch Manager)

Funding & Fees Guide for Audley Care Stanbridge Earls

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Stanbridge Earls Reviews (21)

Total of 21, showing 1-20
9.1

Audley Care Stanbridge Earls has a Review Score of 9.1 (9.144) out of 10, based on 8 reviews in the last 2 years. Over all time Audley Care Stanbridge Earls has 21 reviews.

Overall Experience

  • 11
  • 6
  • 4
  • 0
  • 0

Date Published

21
0
8
8
13

Review from Bryan T (Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Easy start - very good.

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Review from L R (Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very efficient and helpful. Helped me when I couldn't do anything due to temporary illness.

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Review from J B (Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Meets all my needs.

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Review from J E (Wife of Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had help from care staff twice a day.
Always bright and breezy. Happily will do anything asked.

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Review from Anna P (Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Audley Care cleaners since I moved into Audley Village nearly four years ago. I am very pleased and satisfied with their work and professionalism.

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Review from Jackie D (Friend of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the Audley Foundation Fundraising event that the care team organised. It was such a lovely afternoon with a variety of stalls. The team are so happy and have an amazing rapport with each other and the service users. It was truly heartwarming. The manager and another member of staff in particular
deserve high praise indeed for the warmth and dedication that shone through for all to see. Well done.

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Review from P B (Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have housekeeping once a week just for an hour. The assistant is always cheerful and very flexible and gets through many tasks in the time allocated. We do not need care at the moment but I would be happy to request this when necessary.

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Review from A A (Husband of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been resident at Stanbridge Earls since 2021. During this time my wife's dementia has progressed to now find her doubly incontinent and needing a two-person hoist from bed to wheelchair and return. Without exception every member of Audley Care Staff have conducted themselves cheerfully fully
competent and giving my wife an outstanding service. They enthusiastically volunteer for any additional care that I may require when I take my respite breaks.

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Review from Margaret M (Client) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been resident for a year now and use the service for household cleaning only. There have been several changes of personnel during the year, some have been excellent including the current cleaners, while others have been less so. Management has not been meticulous in informing us of any changes,
which is imperative when admitting an unknown person into one's home.

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Review from Irene B (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am using the Housekeeping Service once a week. The provider who comes regularly to me is very helpful, thorough with cleaning, polite and thoughtful. She keeps good time and is very good at managing her tasks and is adaptable to whatever is asked of her. I am most grateful for her help and value it.

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Review from M F (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The housekeeping team at Audley Stanbridge Earls are helping me to keep my home clean and tidy each week. Although this is the only help I require at present, I am conscious that in the future, I may need personal care and I feel that I will be much happier having already become familiar with the care
team ladies.

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Review from B W (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is limited to Domestic Cleaning so far with occasional health advice. The whole team have been a pleasure to work with, I am confident they can meet our future needs.

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Review from Sally S (Client) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of care of Audley is extremely good. There is always someone available to assist you. They treat one with great respect and are so kind and helpful. Nothing is too much trouble and they have loads of patience!

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Review from P G (Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used the Audley Stanbridge Earls care service mainly for help with housekeeping. Our requirements have been met willingly and the work carried out is both efficiently and cheerfully. We have been very satisfied and will continue to use the service.

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Review from S G (Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only received a little help so far - hoovering for instance and prescription collection.
All staff I have met so far are kind and helpful.

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Review from S M (Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In this case, the care was an hours ironing carried out in my flat. The task was done within the hour and completed efficiently and cheerfully.

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Review from J S (Wife of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just often arriving in Audley Stanbridge my husband had an exceptional long heart procedure. Shortly after he went into shock, shaking uncontrollably and lost all colour. We called a carer. They were quick and supportive. After a 111 call, and a later check from a doctor, and then continued support
from carers, all was well. A second occasion was more serious. I was frightened and not knowing the local hospital. Our head carer drove us both to Southampton. thank you.

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Review from Peter S (Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very limited experience so far but what we had was very satisfactory. Very happy with the attitude of the carers.

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Review from A F (Client) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for this opportunity to that the wonderful care team at Stanbridge Earls for their kindness and consideration to my wife and I. They have made our life during a most difficult time a pleasure. Again from my wife and I a grateful thank you.

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Review from S W (Client) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been perfectly satisfied with my care.

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Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Audley Care Stanbridge Earls is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Audley Care Stanbridge Earls is calculated as follows: ( (28 Excellents x 5) + (9 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 45 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Stanbridge Earls is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Louise

Louise Dilley

Job Title: Care Branch Manager

Joined: 2019

Branch Manager experience at previous employment, Level 5 Leadership &Management Health & Social Care.


Frequently Asked Questions about Audley Care Stanbridge Earls

What Type of Services does Audley Care Stanbridge Earls offer?

Audley Care Stanbridge Earls offers Home Care.

How many Carers does Audley Care Stanbridge Earls employ?

Audley Care Stanbridge Earls employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Stanbridge Earls to verify any information. View our terms and conditions. Audley Care Stanbridge Earls has an Enhanced Service – more info.