Libertas Stamford & Bourne

Unit 3, Holt House Business Ctre, Cherry Holt Road, Bourne PE10 9LH
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7.7 4 Reviews
  • Libertas Stamford & Bourne, Bourne
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Care Provided by Libertas Stamford & Bourne

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Claire Lee (Manager)
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Libertas Stamford & Bourne Reviews (4)

7.7

Libertas Stamford & Bourne has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Libertas Stamford & Bourne has 4 reviews.

Overall Experience

  • 4
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Date Published

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Review from B E (Wife of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just thought we would drop you a line to say how pleased we have been with the carers who look after my husband. They are always cheerful, very friendly and most of all professional and efficient. Thank you to all of them.

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Management

Treated with Dignity

Value for Money

Review from K F (Daughter of Client) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy with the lady who carried out the review as she went through everything with my mum to ensure she was happy with the care she was receiving. the only downside was that mum had said she really didn't want a male carer to wash her in the morning (which had only happened a few times) and she
was told this would be noted and wouldn't happen, then a few days later she was informed she would have male carers, two days running. This was rectified after a call to the Bourne Office.

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Review from Betty R (Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This person fits my expectations of what a carer should be. I very much like his attitude to all the necessary jobs it requires of him. He always has a big smile on his face, which instantly makes me feel much better, and he loves my cat!

Reply from Vicky Stewart, Service Delivery Manager at Libertas Stamford & Bourne

Thank you for your kind review - it is lovely to hear, and we will pass on your thanks to the member of the team.


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Review from Teresa N (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old dad was extremely well looked after by the carers from Libertas. They were reliable, kind, patient and treated him with dignity. I would have no hesitation in recommending them to anyone. Thank you to all of you who looked after him.

Reply from Claire Lee, Head of Operations at Libertas Stamford & Bourne

Thank you for your kind words. We are very happy to hear your positive feedback


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Treated with Dignity

Value for Money

Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Libertas Stamford & Bourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Libertas Stamford & Bourne is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Libertas Stamford & Bourne is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Libertas Stamford & Bourne

What Type of Services does Libertas Stamford & Bourne offer?

Libertas Stamford & Bourne offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Libertas Stamford & Bourne to verify any information. View our terms and conditions. Libertas Stamford & Bourne has a Basic Service – more info.