Walfinch Home Care Hampstead and Camden

Suite 9, 25-27 Heath Street, Hampstead, London NW3 6TR
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9.7 12 Reviews
  • Walfinch Home Care Hampstead and Camden, London
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Care Provided by Walfinch Home Care Hampstead and Camden

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Steve Elliott (Registered Manager)

Funding & Fees Guide for Walfinch Home Care Hampstead and Camden

  • Prices

  • £32 per hour, subject to assessment

  • Flat rate for weekdays, weekends, early and late.


    Double on Bank Holidays.


    Over night or entire day rates are negotiable
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Walfinch Home Care Hampstead and Camden Reviews (12)

9.7

Walfinch Home Care Hampstead and Camden has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Walfinch Home Care Hampstead and Camden has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
2
3
7
5

Review from Sarita F (Guardian of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really impressed with their service. The team is professional, responsive, and always ensures the care needs. Communication is seamless, and I feel confident knowing they're there to support. Highly recommend their services.

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Review from James R (Son-in-law of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care Walfinch Hampstead and Camden provide for my dad - we can't express how thankful we are. My dad, who is 88 this year, has always been very independent and active, but in recent years, house chores have become too much for him. While he's still mobile and takes care of
himself, cooking has become difficult. He's also in the early stages of dementia, so having a live-in carer to keep an eye on him has been incredibly reassuring for us. We were very worried and didn't want to put him in a care home, as he's still active and enjoys seeing his friends from time to time. The live-in care that Walfinch Hampstead and Camden provides has been perfect for him, and it's the same price as a care home. Even better, he can continue living in his own home without any major disruptions, while having 24/7 support. We're so happy that he now has a companion, is looked after, and never misses his medication or NHS appointments.

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Review from K N (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Home Care Hampstead and Camden provides wonderful support and help not only to my elderly mom but also to me and my family. We are often abroad, I am not able to visit her regularly, and that was causing lots of stress to all of us. After I found the manager and his team my mom's quality of
life changed dramatically and I am not worried that she will go to bed hungry or will miss a doctor's appointment any more. I highly recommend their services and want to say a big thank you for the great job that the whole team does.

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Review from Peter S (Friend of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch has been providing fantastic care for two friends of mine who have no other family. Having lived together for almost 65 years, the two men - one 94 the other 98 - refused to accept that they could no longer take care of each other, yet were reluctant to consider going into a care home. After
repeated falls and other increasingly worrying health issues, the end looked to be in sight. Finally, however, their deteriorating situation convinced them that the only answer was live-in care. Walfinch, under the remarkable direction of the Manager, stepped up to the plate and now provides a full 24-hour care provision that is sensitive, understanding, compassionate and dignified. The improvement in the two men's quality of life is remarkable, and they now enjoy a much happier life, as devoted to their carer as he is to them. I cannot imagine a care service as complete and committed as that provided by Walfinch, and I recommend it highly and unhesitatingly.

Reply from Steve Elliott, Registered Manager at Walfinch Home Care Hampstead and Camden

Thank you for the 5-star review and recommendation!
We are delighted to know that what we do has a positive impact to our clients and their friend's and relative's lives. This recognition gives us more reasons to provide high-end, person-centred care.


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Review from Hannah F (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Walfinch was excellent. Dad was looked after with care and attention. The carers were sensitive and kind. The live-in care was fantastic and enabled Dad to remain at home. The carers were very committed and caring in their roles. We felt assured that Dad was receiving very good care.
Also, the manager was very flexible when we needed flexibility and this helped us very much. We are very grateful for the service from Walfinch Hampstead and Camden.

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Review from Julia F (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very good experience with Walfinch Hampstead (Steve Elliott Homecare) during a very difficult period in our lives when my father was in the final stages of Parkinson's Disease. We employed carers both on a 'live in' and 'live out' basis, and the standard of care was consistently high.
My
father's needs changed over the period, and the carers adapted accordingly. I always felt my father's dignity was at the core of their service and they behaved with professionalism and respect. The care team were sensitive to the family's need for privacy at times with our father and were adaptable to our needs. All the carers provided had good interpersonal skills, and it was a comfort to know that my father actually enjoyed their company.
I would have no hesitation whatsoever in recommending this service, and I consider ourselves lucky to have found such a caring and responsive group of carers.

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Review from Maggie T (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been with Walfinch Hampstead & Camden Independent Living for several months now.
I am absolutely delighted with the help that has been provided. Since having a minor stroke, I found coping with shopping and organising my life rather stressful. My carer has enabled me to manage with her help. I
can highly recommend this agency's services.

Reply from Steve Elliott, Registered Manager at Walfinch Home Care Hampstead and Camden

Thank you Maggie for your kind words. It is a pleasure for us to assist you with day-to-day tasks and help you to enjoy a stress-free life.


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Review from Deborah H (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum started to have carers come in to her in August 2020. I chose Christies Care Hampstead as they had a very good report even though they were situated the other side of London to where my mum lived.
They accommodated us and carers came to help assist my mum in her daily needs.
My mum was quite
against having anyone come in but warmed and looked forward to seeing them every day. They were very caring.
The co-ordinator was always at the end of the phone to help with any issues I had relating to my mum's behaviour and her Alzheimer's.
I would just like to say a very big thank you to the girls who made my mum's day a little bit easier for her while she tried to stay as long as she could living independently in her own home.

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Review from Kate M (Daughter of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstandingly happy with personal care help for my very elderly and infirm father. Excellent service and very thoughtful and respectful attention to his needs. My only regret is not to have arranged this superb care sooner!

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Review from Mehall L (Friend of Client) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service we have received for my friend. Christies have been very helpful and professional. Christies provided great peace of mind knowing my friend was in good hands. Thank you.

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Review from Rhian E (Client) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Postoperative care following a major surgical procedure was arranged for me at extremely short notice. From the start, the entire Christie's team went out of their way to accommodate my every need and concern, at what was for me, a difficult time. The kindness and professionalism of the carer assigned
to me was greatly reassuring as well as being major contributors to my prompt recovery. I felt that my dignity, self-respect and sense of well-being were maintained throughout. I recommend this agency without hesitation.

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Review from Zahra (Daughter of Client) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved to Christies Care. The Manager is very professional. He visited mum at home to understand her needs and find a suitable carer for her. He also did a personal introduction to mum's new carer before the first start date. He is very responsive and communication has been great so
far. We are happy that we switched agencies and the carer we have now is on time and looks after mum very well.


Thank you


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Walfinch Home Care Hampstead and Camden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Walfinch Home Care Hampstead and Camden is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) ) ÷ 41 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Home Care Hampstead and Camden is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Walfinch Home Care Hampstead and Camden

What Type of Services does Walfinch Home Care Hampstead and Camden offer?

Walfinch Home Care Hampstead and Camden offers Home Care.

How many Carers does Walfinch Home Care Hampstead and Camden employ?

Walfinch Home Care Hampstead and Camden employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Home Care Hampstead and Camden to verify any information. View our terms and conditions. Walfinch Home Care Hampstead and Camden has a Basic Service – more info.