SOS Homecare Ltd

Suite 9D Breeden House, Edleston Road, Crewe CW2 7EA
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9.5 5 Reviews
  • SOS Homecare Ltd, Crewe
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Care Provided by SOS Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Tina Malam (Manager)

Funding & Fees Guide for SOS Homecare Ltd

  • Prices

  • Our prices are charged per hour, payable either by direct debit or by card over the phone. Please contact the local office for up to date costs.
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SOS Homecare Ltd Reviews (5)

9.5

SOS Homecare Ltd has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time SOS Homecare Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
5
5
0

Review from Elizabeth H (Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was introduced to SOS home following being critically ill with Covid.
This was after an issue with another care provider. The manager and her staff were able to attend to me within 15 minutes of a stated time. My time was 8.45 and if the carers were going to be late the manager would be there on
her way to the office.
My care included all personal care and breakfast to start with encouraging self-care which I achieved in 12 months. Then 15 months of domestic care.
All new staff were always introduced to me before attending on their own.
I can now care for myself and don't require SOS to provide my care . I will however point anyone in the manager's direction for care. Should I need care again I would not hesitate to return to SOS for care should I need it again.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd

Thank you for your kind review. We are happy that we could help you and now you don't need the extra help at all. We hope you continue in this way. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris S (Son of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to write a quick review to highlight the amazing job you all did for our late dad. Since he began with SOS back in October 2023, our dad was cared for with dignity and respect, as well as a deep and genuine level of understanding of the rare condition he had. You were all very good at keeping
his spirits up and you brought out his sense of humour which was amazing. When the 24-hour care at home began, we were blown away by the attention to detail and professionalism shown by all of your team. You allowed me and my sister to take a step back and enjoy our time with our dad rather than constantly care for him which made a huge difference. We will always be eternally grateful for how you cared for our dad in his last days, we take great comfort knowing he was comfortable, safe and in the environment he wished to be in. Thank you for everything.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd

It was a pleasure to help look after your dad. We appreciate your feedback and review. We are glad that you and your sister were able to step back and enjoy time with your dad. Thank you for your lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacky L (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received care in her own home from SOS for the last two years. We have both always found the carers to be kind, helpful, respectful and efficient. The office staff are responsive and sympathetic and will do whatever they can to facilitate the client's wants and needs.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd

Thank you for your kind review! We are happy your mum has received the care she needs and are happy with the carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Donna P (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with SOS Homecare for 3 years in April, they are the best company I have been with prior to having several companies and having to leave them through no issues of my own. They treat you with respect, they go above and beyond, carers and office staff included. We are all like a little family
and treated with respect. Keep up the good work team.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd

Thank you for your kind review. The team work really hard and enjoy the work they do.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yvonne M (Mother of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SOS has supported our son for a few years now. They take him out to craft groups and meals out or swimming or just for a brew and a chat. They are a lovely caring company. My son loves his time with them. They are so good with him. Very patient and understanding of his needs. I am so glad that we chose
to use them as other providers had not met my expectations.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd

Thank you for your kind words. We are really proud of the work we do and could not be happier that you are happy with the support for your son.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for SOS Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for SOS Homecare Ltd is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SOS Homecare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about SOS Homecare Ltd

What Type of Services does SOS Homecare Ltd offer?

SOS Homecare Ltd offers Home Care.

How many Carers does SOS Homecare Ltd employ?

SOS Homecare Ltd employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SOS Homecare Ltd to verify any information. View our terms and conditions. SOS Homecare Ltd has a Basic Service – more info.